Director of Banquets
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Director of Banquets

SH Hotels

Pubblicata

Chiusa

Director of Banquets

Cosa comprende il lavoro

Grow with Us...

Life at SH is based on a simple idea: we believe the world is beautiful and we want to keep it that way. That means hiring leaders for our Banquet Teams who have shown themselves to be the very best in their fields, inspiring staff on the daily and leading by example, sharing fresh yet sophisticated style, and collaborating on each new project to curate the most memorable events for our guests.

We’re currently searching for a seasoned and imaginative Director of Banquets to oversee the front and heart-of-house teams at our West Hollywood Hotel. Our Director of Banquets will support each member by actively participating in day-to-day operations, managing guest requests, and setting everyone up for success, from the start of the banquet to the very last goodbye.

What you will be doing...

The Director of Banquets will provide leadership, direction, and motivation to the Banquet team by ensuring excellent guest service that upholds brand standards. This role is responsible for the entire operational service of all group, social, banquet and planned food and beverage events.

Principle Duties and Responsibilities

  • Develop and communicate a strategy for Banquets that is aligned with the property and brand then lead in its execution.
  • Establish goals to optimize performance and hold the Banquet leadership team accountable for desired outcomes.
  • Consult with representatives of client group or organization to plan details such as number of persons expected, desired set-up and display, and food service schedule as necessary. Provide clear and concise communication to everyone who will have ownership in the success of the event.
  • Direct coordination of entire banquet service effort to include final stewarding requisition approval; service staffing levels; set-up (including displays, exhibits and decorations), service, clean-up, and guest relations; final pre-event function inspection (fire & health).
  • Develop and uphold all banquet related brand and service standards and ensure hotel and patron/guest compliance with all hotel policies, procedures and applicable laws regarding banquet functions. Review and inspect function rooms and displays for conformance to brand standards and client requirements.
  • Project and maintain pars for banquet supply needs (e.g. china, glass, silver, buffet presentations, props). Organize banquet specialty props, linen storage, and handling standards (issuance, pars, etc.), and maintain optimal sanitation levels.
  • Accurately record banquet beverage use to control beverage costs and manage the beverage inventory.
  • Optimize the impact of Banquet operations on the overall success of an event and ensure activities maximize guest satisfaction.
  • Implement the highest standards of food product and satellite banquet staging area sanitation, storage, and handling procedures. Monitor food quality, nutritional and portion control.
  • Arrange, confirm, and coordinate specialty entertainment and special event planning as necessary.
  • Set departmental goals and delegate responsibilities to optimize departmental performance.
  • Act as a liaison to the Culinary team.
  • Lead shifts and actively participate in the servicing of events.
  • Interact with guests to obtain and monitor feedback on product quality, service levels, monitor performance data and meeting planner feedback to optimize guest engagement and retention and take appropriate corrective action. Respond to and handle guest concerns.
  • Schedule Banquet service team to forecast and service standards to maximize profits.
  • Ensure departmental payroll, including gratuities, is processed accurately and timely.
  • Ensure regular, ongoing communication occurs (e.g. daily rallies, divisional/departmental meetings, attendance at regular and ad hoc hotel meetings). Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
  • Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market. Apply and continuously broaden knowledge of food and wine pairings and cutting-edge cuisine with emphasis on current event trends and sustainable events.
  • Develop the Banquet budget and monitor financial performance to ensure goals are met or exceeded and opportunities are identified and addressed. Maintain a positive cost management index for departmental operations.
  • Oversee the financial aspects of Banquets including purchasing, payment of invoices and payroll.
  • Ensure proper controls are in place and polices are established and followed by all team members.
  • Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation, and driving necessary change.
  • Establish and maintain open, collaborative internal and external relationships and ensure direct reports do the same. Assist team in developing lasting relationships with groups, guests, and patrons to secure repeat business.
  • Provide inspirational leadership to enliven the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service, and uphold our Brand Pillars.
  • Recruit and select talented leaders and team members who will enhance the 1 Hotels Culture and demonstrate functional expertise; ensure staffing levels are appropriate to meet business demands. 
  • Train department team members; plan, assign and direct work; reward and develop/correct team members; address concerns and resolve problems. Provide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performance. Empower team members to deliver the ultimate guest experience.
  • Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.
  • Build and maintain an organizational culture that maximizes guest and employee engagement and attracts top talent.
  • Assist in other Food and Beverage areas as time and schedule permits.
  • Maintain qualities associate with professionalism (i.e., appropriate language, brand standards for non-uniformed team members, on-time for shifts, etc.)
About you...

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED:

  • A high school degree or GED; 2 years of experience in a comparable position and/or an equivalent combination of education and experience.
  • Detailed knowledge of Banquet operations and Food & Beverage; demonstrated strong leadership skills; and proven achievements in optimizing guest and team member engagement and financial performance.
  • Experience successfully leading in a fast-paced environment and prioritizing demands.
  • Strong interpersonal, team member relations, and leadership abilities.
  • Knowledge and experience managing financial elements of Banquets and general Food and Beverage costs including operating/budgeting systems and tools.
  • Experience identifying and solving various guest, team member, and operational concerns.
  • Excellent verbal and written communication skills.
  • Ability to work a flexible schedule which is required to meet the demands of a role in Operations
The ideal candidate for this position
  • Prior experience in a quality luxury hotel or restaurant brand; specifically in Banquets.
  • Fluency in a second language other than English.


Standard Specifications

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities of aptitudes to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to work in a fast-paced environment, must be able to lift, pull and push items up to 50 pounds. Must be able to stand/walk/reach and bend throughout the entire shift.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor/leader.

This document does not create an employment contract, implies of otherwise, other than an "at will" employment relationship.

About us...

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

  • Designed by Nature work environment
  • Work/Life Balance : Paid Time Off, Holidays (Earth Day is a holiday)
  • Pre-tax benefits to encourage commuting, and even free bicycle parking
  • Pay it Forward: Annual 8 hours paid to volunteer & hotel organized volunteer opportunities
  • Health & Wellness- Competitive Medical, Dental & Vision; Company paid Health and Wellness program to promote healthy living; delicious, healthy complimentary snacks and beverages.
  • Retirement Planning:  401(k)/retirement savings plan
  • Career Advancement:  Were growing rapidly and with growth comes advancement opportunities (around the globe)!
  • SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
  • Team Member Recognition program -  Earn rewards and pay it forward, while doing all the good you can!


SH Hotels & Resorts is committed to providing diversity and equity in our workplace that is representative at all levels, for the communities we serve. We celebrate equal employment opportunities embracing an environment of mutual respect and inclusion that embraces race, color, religion, sex, national origin, citizenship, age, sexual orientation, gender identity/expression, or any other characteristic protected by law. It’s a responsibility we all share—it’s 1 world.

Chiusa

Director of Banquets

West Hollywood, CA, Stati Uniti

A tempo completo, A tempo indeterminato

Data di inizio:

Ultima data di inizio:

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