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Spa receptionist - Sofitel London St James

Sofitel London St James

Pubblicata

Spa receptionist - Sofitel London St James

Descrizione del lavoro

Spa Receptionist - Sofitel London St James

The Spa Receptionist as guided by the Spa director will deliver the standards of Sofitel Spa etiquette and service in all interactions with guests and staff.  Responsible for providing all guests with customized, personal attention, anticipating guest’s needs, escorting guests to the appropriate service area and addressing the extra details is essential.

What is in it for you:
  • Employee benefit card offering discounted rates at Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
     

What you will be doing:

 

Administration

  • Maintain a daily activity log.
  • Maintain guest history files on all existing guests.
  • Maintain front desk with sales collateral, office supplies and promotional materials.
  • Attend all safety meetings.
  • Attend all staff meetings.
  • Increase the client base by adding new clients to the mailing list and keep a guest profile/purchase preference record.

Financial and Revenue Responsibilities

  • Work as part of the team to achieve department sales budgets and forecasts.
  • Achieve retail targets as a percentage of revenues.
  • Provide billing for appointment and package cancellations.
  • Process all retail sales and posting charges.
  • Identify to manager any posting discrepancies.

Guest Service Responsibilities

  • Greet all arriving and departing guests by name.
  • Answer the telephone in a prompt friendly manner.
  • Receive and respond to all guest concerns, comments or complaints with discretion and urgency.
  • Introduce guests to Spa Butler, if a Butler is not available, advice all incoming guests of spa procedures, special instructions, additional available treatments and billing procedures.
  • Provide explanations of services provided and spa specialties.
  • Inquire as to the guest experience and level of satisfaction  with treatments and services
  • Maintain positive guest relations at all times, including in-house guests, day guests, and telephone enquiries.
  • Escort clients to the facilities when needed including changing rooms and relaxation lounge.
  • Ensure that the standards of guest service are as set in the spa training manual are conducted as per the standard operating procedures.
  • Ensure facilities are spotless at all times.
  • Help with laundry when needed. Facilities need to be stocked at all times.

Operations

  • Confirm all upcoming appointments and treatments.
  • Deal with email confirmations and requests.
  • Block required treatment rooms and schedule therapists for incoming guests.
  • Process all guest charges to the appropriate credit card, folio or account.
  • Post package charges to appropriate folio and account(s).
  • Book incoming spa reservations and appointments efficiently and accurately.
  • Practice yield management techniques in scheduling and booking appointments.
  • Accommodate guest preferences.
  • Handle all transactions efficiently and accurately.
  • Maintain a cash bank with appropriate change, balance at the end of each shift.
  • Balance all other billing techniques at the end of shift
  • Ensure lobby lighting and music levels are correctly set and maintained.
  • Maintain lobby and desk cleanliness at all times, practice a “clean as you go” approach to the work areas.
  • Assist Spa Butler with guest relations and scheduling when necessary.
  • Advise the guest on retail opportunities, either through the prescription card as given by the technician or through your own recommendations
  • Maintain working knowledge of the following:
  • Spa reservations systems
  • Point-of-sale system
  • Property management system
  • Telephone and paging/intercom system
  • Ensure lobby lighting and music levels are correctly set and maintained.
  • Keep abreast of daily appointments, arriving guests, available appointments, specials, etc
  • Keep abreast of retail brands, product lines, services and special promotions

Communicative

  • Answer any billing questions or concerns.
  • Effectively communicate with all co-workers, spa guests, hotel guests and management

Your experience and skills include:

  • Service focused personality is essential; experience is an asset
  • Prior experience working with Opera or a related system
  • Fluency in English; additional languages are a plus
     

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

 

 

 

 

 

Dettagli

Tipo di lavoro
A tempo completo
Località
London, United Kingdom
Dipartimento
Spa
Comincia tra
Il prima possibile
Durata del contratto
A tempo indeterminato

Sofitel London St James

Sofitel London St James is a Grade II-listed five-star hotel in a prime West End location. Traditional British design mixes with modern French elegance across the 183 bedrooms that come suitably well equipped for business and leisure guests alike. The hotel features a stylish restaurant, The Balcon, with a private dining room for up to 20 guests, the St James Bar and a cosy Rose Lounge ideal for afternoon tea. With 12 versatile function spaces and an award-winning luxury spa, Sofitel London St James is the perfect destination in the heart of London.

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