Soho House
Pubblicata
Botones / Bellboy - Soho House Mexico City
Cosa comprende il lavoro
At Soho House the Bellboy - Butler is often the first point of contact for all members and guests. As the Butler you will perform Bell Person responsibilities such as welcoming, assisting and supporting all guests in an elevated but approachable manner. The Butler is expected to greet guests upon arrival, handle luggage and bulky items, be knowledgeable about Soho House, various amenities / services and act as a helpful and attentive liaison between staff, members and guests.
A successful Butler will have acute organizational and communication skills, a friendly disposition and willingness to help as well as welcome the opportunity for a little heavy lifting. In this role, you will work closely with internal staff to meet the needs of guests and help create and maintain a refined Soho House guest and member experience.
Main Duties
- Conduct Bell service responsibilities such as luggage service upon guest and member arrival and departure, luggage storage, message service delivery, parcel and mail hand-over and other related tasks
- Welcome members and guests by opening the entrance door as well as the car door in a professional manner as well as assist with luggage, unload car and deliver to guest room following their check in
- Greet all guests, patrons and members in a professional, appreciative and approachable way; addressing the guest by name (when applicable/possible), hold the lift for guests and provide property information
- Attend daily team meetings to understand and updates or changes to hours or operation, F&B outlets, amenities and / or if there are private events that result in limited access to specific areas of the property
- Brand ambassador and ability to discuss diverse products, services and amenities as well as various events and promotions (immediate or future),
- Act as an extension of the sales team to increase and maximize revenue streams through conversations and relationship building with members, guests and patrons
- Arrange car service, transportation or suggestions in neighboring community
- Ensure the counter and surrounding environment is kept tidy, neat and clean to Soho House Standards and Health & Safety guidelines set out to protect all staff, members and guests
- Maintain professional image while on duty with well grooming hygiene and prescribed uniform
Required Skills/Qualifications
- At least 1 or more years in a similar role or customer facing position
- Detail oriented and proven ability to multitask in fast-paced and demanding environment
- Excellent listener and ability to follow instruction and execute results in a well-organized and efficient manner
- Flexible schedule and ability to work nights, weekends and holidays (when needed/if applicable)
- Dipartimento: Housekeeping
L'azienda
Soho House & Co was founded in London, in 1995, as a private members’ club for those in film, media and creative industries. We have since expanded to include Houses across Europe and North America, as well as restaurants, cinemas, spas, workspaces and hotels.
Soho House is a place for our diverse membership to connect, grow, have fun, and make an impact. From the beginning, and throughout our 25-year history, our members have always been at the heart of everything we do
We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.
Botones / Bellboy - Soho House Mexico City
A tempo completo, A tempo indeterminato
Data di inizio:
