General Manager - Ludlow House
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General Manager - Ludlow House

Soho House

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General Manager - Ludlow House

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Who We Are…

Soho House is a collection of private members' clubs and restaurants spread throughout Europe, the UK and America. Each house and restaurant maintains its own personality and atmosphere but the ethos has remained the same; serving fantastic cocktails and simple but delicious food in a comfortable and relaxed environment.

The Venue…
Our second club in Manhattan, Ludlow House occupies a former gold leaf factory on the Lower East Side, with four floors of dedicated member spaces ­ Living Room & Parlor, Lou’s Kitchen & Bar, a 24-seat screening room, club within a club for member events and live performances, along with a retractable rooftop restaurant.
The Role…

To ensure that the total operation of the Hotel, Public Restaurants, Spa and Club is maintained on a daily basis and that the needs of the owner, employees, members and guests are met and/or exceeded.

  • To uphold and comply with Mystery Shopper Standards at all times.
  • Lead House to meet and/or exceed financial obligations and profitability through overseeing and actively participating in sales, labor productivity, cost control, and effective purchasing including anticipating revenue/cost problems and managing the timing of discretionary expenditures.
  • Implement, monitor, adhere to, and enforce compliance with all House and company policies, procedures, and standards and local, state, and federal law as well as all franchise mandated policies, procedures, and standards, as applicable.
  • Lead, participate in, and manage the process of accurately developing, coordinating, revising within the planning procedures established by the Corporate Office, including the Annual Budget, Annual Marketing Plan, Annual Capital Expenditure Plan, and Forecasts/Re-forecasts.
  • Communicate effectively and professionally with management team to include relaying pertinent information to subordinates, communicating expectations and appreciation, share "big picture," and communicating Departmental, Hotel and Club, and Corporate goals and objectives.
  • Promote cooperation and teamwork while supporting company philosophy and policies.
  • Provide a professional image at all times. Demonstrate positive leadership characteristics. Be attentive and genuine with staff.
  • Take immediate actions to resolve problems that are encountered on property, ensure Department Heads take immediate actions to resolve problems.
  • Lead monthly Department Head meetings; ensure Department Heads are conducting monthly department meetings with their team.
  • Act as liaison between House and Corporate Office.
  • Assist Department Heads with the development and implementation of specialized incentive/recognition programs for line level employees. Develop, support and administer an effective employee relations program to include employee coaching & counseling process, employee recognition programs, ensure a positive and supportive work environment; Act as a liaison between Hotel and Club staff and management as needed.
  • Physically tour and visually inspect property on a daily basis monitoring property condition, cleanliness, and quality of product and service throughout the Hotel and Club. Greet and maintain rapport with employees and guests.
  • Oversee and approve staffing levels/scheduling within budgetary guidelines and in accordance with operational needs.
  • Provide disciplinary action when, and if necessary.
  • Ensure all employees have the tools they need to perform their jobs.
  • Supervise/counsel departmental managers in the effective and efficient operation of their respective area(s). Meet with, develop, and delegate improvement plans for operation.
  • Develop staff to include mentoring/empowering staff and identifying growth potential and setting objectives to achieve next level position.
  • Fulfill Duty Manager responsibilities.
  • Maintain an Open Door Policy for line staff and management.
  • Ensure that all Department Heads are completing all job responsibilities as required and to company standard.
  • Participate in the interviewing process for management candidates and non management candidates as needed.
  • Understand, maintain, and enforce fire prevention and emergency procedures to ensure the safety of all staff and guests.
  • Monitor service trends by engaging with Hotel and Club guests, reviewing guest comment cards and emails; make changes as necessary.
  • Understand roles and responsibilities of department heads to ensure accuracy and quality of work, able to step in if and when necessary.
  • Participate in development of department requests and budgets for CapEx; approve CapEx projects prior to commencement.
  • Participate in neighborhood organizations, government, charities to promote community awareness and acceptability of the Hotel and Club.
  • All other responsibilities assigned by Management.
  • Regular and reliable attendance.
  • Must have 3-5 years related experience in food & beverage operations with a proven track record of leading a professional, efficient, high quality, service-oriented operation.
  • A four-year Degree in Hospitality and/or Restaurant Management preferred, but not required.
  • Knowledge of Hotel and Club operations, including marketing plans, security and safety programs, human resources and labor relations, preparation of business plans, repairs, maintenance, rehabilitation plans, budget forecasting, quality assurance programs, Hotel and Club law and regulations, and the development of long-range planning.
  • Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, delegate, and control.
  • Ability to read, writes, speak, and understand the English language to communicate with management and staff - being persuasive, clear, and to the point. Written communication skills to be concise, well-organized, complete, clear, and understandable in order to formulate complex reports and communicate with the public, staff, corporate office, and owner.
  • Ability to motivate and inspire staff.
  • Ability to work effectively under time constraints and deadlines.
  • Ability to travel to various sites on and off Hotel and Club property and continuously performs essential job functions.


Physical Requirements:

  • Must be able to seize, grasp, turn and hold objects with hands.
  • Must be able to work stationary for at least 8 hours.
  • Periodical fast paced movements are required to go from one part of the property to others.
  • Must be able to move, pull, carry or lift at least 40 pounds.
  • Occasionally kneel, bend, crouch and climb is required.
  • Must be able to work in front of a computer screen for up to 5 hours per day.


Required Skills/Qualifications:

  • Passion for hospitality and rooms division
  • Must have 2 years of front office management experience
  • Effective management, leadership, organizational, and verbal communication skills
  • Able to speak effectively before groups of guests and hotel employees
  • Must be highly organized, efficient and detail oriented.
  • Must have excellent interpersonal/relationship building skills.
  • Must be proficient in the use of Microsoft Word, Excel and Outlook.
  • Must have supervisory, coaching and staff development experience
  • Must be able to seize, grasp, turn and hold objects with hands
  • Must be able to work on your feet for at least 8 hours
  • Fast paced movements are required to go from one part of the club to others
  • Must be able to move, pull, carry or lift at least 20 pounds
  • Occasionally kneel, bend, crouch and climb as required
  • Career Development: Soho House can progress your career internationally.
  • Learning & Development: An extensive range of internally and externally run courses are available for all employees.
  • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
  • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
  • Family Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
  • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
  • Paid Time Off: Full- Time Employees have sick day's + vacation days
Chiusa

General Manager - Ludlow House

New York, NY, Stati Uniti

A tempo completo, A tempo indeterminato

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