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Assistant Night Manager

The Ascott Limited UK

Pubblicata

Assistant Night Manager

Descrizione del lavoro

The Cavendish London is a 230 bedroom 4-star deluxe hotel, perfectly located in the heart of central London's Piccadilly, equidistant from Green Park and Piccadilly Circus stations.

We are a contemporary hotel, with great facilities, including 5 well equipped & stylish Meeting/Conference Rooms, along with the Mayfair Lounge & Grill, providing a fine dining experience.

Reporting to the Front Office Manager, our Assistant Night Manager is responsible for the smooth and effective running of the whole hotel overnight alongside the Night Manager and Night Receptionist/Concierge team members. The team rotate the overnight shifts (from 11pm-7:30am) across the 7 days of the week.

This role of Assistant Night Manager is crucial for:

  • Taking responsibility for the smooth running of the hotel in the absence of Senior Management by ensuring a high level of service, comfort and security is provided for our guests, staff and the hotel overall
  • Being conversant with all crisis management procedures and carry out any emergency procedures when and where necessary
  • Ensuring that the highest standards of guest services are consistently delivered at Reception and Switchboard through quality leadership and robust team management
  • Being an ambassador for the Hotel and role model representing our values at all times by ensuring they are executed and maintained

 The ideal Assistant Night Manager candidate would have:

  • A fully flexible rotating roster throughout the week (5 out of 7-night shifts per week)
  • Be self-motivated, highly responsible and professional and a team player
  • Previous experience in supervising the Front Desk area and team
  • Excellent customer service, communication and problem-solving skills
  • Advanced experience with Opera (our current PMS) is desirable

 For the successful Assistant Night Manager candidate, we offer:

  • A Uniform and meals on duty
  • A Perkbox membership
  • An abundance of training, learning & development opportunities

 About us

The Cavendish London is managed by The Ascott Limited, the world’s largest Serviced Residence owner-operator.

The Cavendish London is accredited with a number of accolades, including being recognised as one of the top 100 Best Small Companies to work for (2010 - 2014) and one of the Top 50 Best Hospitality Employers in 2013 and 2014.

This is your opportunity to join our award winning hotel & team.

 Employer: The Cavendish Hotel (London) Limited

Required skills: Customer Service, Leadership, Opera, night audit

Dettagli

Tipo di lavoro
A tempo completo
Località
St. James's, London, United Kingdom
Dipartimento
Altro, Assistente di direzione
Lingue
Inglese
Comincia tra
Il prima possibile
Durata del contratto
A tempo indeterminato
Retribuzione
£24000.00 per annum

The Ascott Limited - UK

The leading serviced residence owner-operators, The Ascott Limited is a Singapore-owned company with over 30,000 operating serviced residence units in key cities of the Americas, Asia Pacific, Europe and the Middle East. Currently, with more than 22,000 units under development, the Company accounts to a total of more than 53,000 units in over 300 properties.

With an award-winning portfolio spanning three prestigious brands, we offer the exclusive and refined experience of modern living, no matter where your travels take you next.