Front Office Manager
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Front Office Manager

The Ascott Limited UK



Front Office Manager

Cosa comprende il lavoro


The Cavendish London is a 230 bedroom 4-star deluxe hotel, perfectly located in the heart of central London's Piccadilly, equidistant from Green Park and Piccadilly Circus stations.

We are a contemporary hotel, with great facilities, including 5 well equipped & stylish Meeting/Conference Rooms, along with the Mayfair Lounge & Grill, providing a fine dining experience.

Reporting to the Front of House Manager, our Front Office Manager is responsible for the smooth and effective running of the Front Office department. Working with fellow heads of department it is your aim to have your team working to high performance, exceeding our guests expectations.

As Front Office Manager, you will be responsible for:

  • Managing the Front Office department within the hotel
  • Leading, motivating and communicating effectively to the team aiming for high performance
  • Ensure compliance, security, health & safety throughout the property as assumes role within crisis management proceedings
  • Make sure the appropriate standards and guidelines to adhered to, to achieve customer satisfaction
  • Be a point of escalation aiming to seek resolve for customer management
  • Working towards Guest Satisfaction at all times

The ideal Front Office Manager candidate would have:

  • Ability to be flexible with working patterns to support the business during the week
  • Be self-motivated, highly responsible and professional and a team player
  • Previous experience in being a head of department within a hotel environment
  • Excellent customer service, communication and problem-solving skills
  • Advanced experience with RMS (our current PMS) is desirable

For the successful Front Office Manager candidate, we offer:

  • Genuine career opportunities within our business
  • Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities

  • A PERKBOX subscription with benefits, discounts and savings available from your first day
  • A travel allowance to contribute to your commuting cost
  • Once you pass your probation, a special staff rate when staying in our European properties!
  •  (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging

 About us

The Cavendish London is managed by The Ascott Limited, the world’s largest Serviced Residence owner-operator.

The Cavendish London is accredited with a number of accolades, including being recognised as one of the top 100 Best Small Companies to work for (2010 - 2014) and one of the Top 50 Best Hospitality Employers in 2013 and 2014.

This is your opportunity to join our award-winning hotel & team.

Employer: The Cavendish Hotel (London) Limited

Required skills: Customer Service, PMS

Su di te

  • Lingua richiesta: Inglese.


The leading serviced residence owner-operators, The Ascott Limited is a Singapore-owned company with over 30,000 operating serviced residence units in key cities of the Americas, Asia Pacific, Europe and the Middle East. Currently, with more than 22,000 units under development, the Company accounts to a total of more than 53,000 units in over 300 properties.

With an award-winning portfolio spanning three prestigious brands, we offer the exclusive and refined experience of modern living, no matter where your travels take you next.

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Front Office Manager

London, Regno Unito

A tempo completo, A tempo indeterminato

Data di inizio:

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