Night Receptionist
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Night Receptionist

The Ascott Limited UK

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Night Receptionist

Cosa comprende il lavoro

Citadines offers contemporary and sleek studios and apartments with modern comforts, business connectivity and additional services that can be customised to our guest’s lifestyle and needs.

 

Our properties pride themselves with their prime locations in major destinations worldwide. London offers five Citadines serviced apartment hotel residences in Holborn, Kensington, Trafalgar Square, Barbican and Islington.

 

We are seeking confident and bilingual Night Receptionist to become part of our Front Office Teams at Citadines Barbican. Our properties operate 24/7; and require individuals to work overnight shifts (11:00pm - 7:30am) at our properties.

 

As a Night Receptionist, you will be required to:

  • Offer a warm welcome and departure experience to our guests in accordance with the Company’s standards, while providing reliable information and support services throughout their experience with us
  • Follow required procedures to process the night audit of the Front Office systems
  • Ensure the safety and security of the property during your shift
  • Take ownership in managing guest expectations by constantly seeking opportunities to personalise with the guests’ needs, travel purposes, plans, etc.
  • Take initiative in accommodating the customers’ needs in a resourceful manner (internal and external clients)
  • Effectively communicate with guests, visitors and team members in person, by telephone or email in a courteous manner at all times
  • Be pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice
  • Ensure that all set shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/ shifts

 

To be successful as a Night Receptionist, ideally you must have:

  • Flexible availability to work 5 out of 7 overnight shifts per week
  • Previous experience in the customer service sector
  • Knowledge of RMS (our Property Management System) is desirable, otherwise training will be provided
  • Proficient level of IT systems
  • Fluent English, both verbal and written (bilingualism is highly desirable)
  • A good understanding of versatility and the ability to apply this competence on the job role

 

 In return, working as a Night Receptionist we will provide you with:

  • A competitive salary and genuine career opportunities within our business
  • Valuable training sessions, along numerous other learning and development opportunities
  • (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging
  • A Perkbox Membership (discounts on food, entertainment & travel) from day one!

About Us

The Ascott Limited is one of the largest international lodging owner-operators based in Singapore. Our portfolio of brands operate as AscottCitadinesSomersetQuestThe Crest CollectionlyfHARRISFOX HARRISYELLOPOP!Préférence and HARRIS Vertu, which are represented in key cities of Americas, Asia Pacific, Europe, the Middle East and Africa.

With our vast growth and ambitious plan to reach 160,000 residences in our portfolio by 2023, we are always looking for committed individuals.

Required skills: Customer Service, Night Receptionist

Su di te

  • Lingua richiesta: Inglese.

L'azienda

The leading serviced residence owner-operators, The Ascott Limited is a Singapore-owned company with over 30,000 operating serviced residence units in key cities of the Americas, Asia Pacific, Europe and the Middle East. Currently, with more than 22,000 units under development, the Company accounts to a total of more than 53,000 units in over 300 properties.

With an award-winning portfolio spanning three prestigious brands, we offer the exclusive and refined experience of modern living, no matter where your travels take you next.

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Night Receptionist

London, Regno Unito

A tempo completo, A tempo indeterminato

Data di inizio:Il prima possibile

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