Front Office Manager
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Front Office Manager

The Hoxton Brussels

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Chiusa

Front Office Manager

Cosa comprende il lavoro

The Hoxton & Working From_ is making its way to Brussels!

In March 2023, we’ll be opening our first hotel and co-working space in the city of Brussels and we’re looking for an experienced Front Office Manager to play a crucial part in successfully bringing our concepts to the market.

Reporting to the Head of Rooms, you will be responsible for the overall management of the Front of House team and provide a naturally friendly, helpful and responsive level of service for our guests.

The hotel boasts 198 bedrooms of different sizes, a large restaurant and coffee shop, a rooftop restaurant and bar with views across the city and The Apartment (our unique meetings & events concept).

Working From_ brings our unique approach to co-working to Brussels. Our 3rd global location features double height windows, a mixture of memberships and office spaces, open kitchen pantries and transparent policies.

What you’ll do…

-Creating a memorable guest experience for our guests that will leave them wanting to return for more.
-Be the eyes and ears for the Front Office by leading by example and coaching and developing them to feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
-Supporting the Duty Managers and working closely with the Hoxton teams in setting selling strategies and ensuring maximum occupancy.
-And everything else in between from compliance to departmental budgeting to relationship building with the wider heads of department and Hoxton team’s.
  • What's in it for you... -The opportunity to bring an exciting new hospitality concept to Brussels (and Belgium) and have a real impact on its success. -Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. -The chance to challenge the norm and work in an environment that is both creative and rewarding. -Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands. -Great discounts across the entire Ennismore family (which you get to keep even if you decide to leave us!) -A competitive package and plenty of opportunity for development -Reimbursement of transport costs -1 meal per day -Eco-chèques (250€/year) -Bonus Program
  • Dipartimento: Guest Relations

Su di te

What we’re looking for…

-Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat.
-Previous experience in hospitality in a Front Office Manager role is an advantage but not a must.
-Must be fluent in French and English, additional languages will be highly valuable.
Passionate about team development and a demonstrated experience in coaching and developing your team.
-You’ve got plenty of experience dealing with different types of requests successfully.
-You will be required to work flexible shift patterns which will include days and nights, weekdays, and weekends to support the duty management team, as and when required.
-Experience with using Micros Fidelio Opera or a similar property management system.
-Individuals. You’re looking for a place where you can be you; no clones in suits here.
-Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
-You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
-You’re not precious. We leave our egos at the door and help get stuff done.
-You’re up for doing things differently and trying (almost) everything once.
-If we got stuck in a lift together we’d have a good time and share a few laughs.
-You want to be part of a team that works hard, supports each other and has fun along the way.
  • Lingua richiesta: Inglese e Francese. Olandese è un plus

L'azienda

Ennismore is a CREATIVE hospitality company rooted in CULTURE and COMMUNITY, with a global collective of entrepreneurial and founder-built brands with purpose at their heart.

It curates and manages UNIQUE properties and experiences in some of the most exciting destinations around the world.
The Ennismore team is made up of some of the brightest doers, thinkers and makers from inside and outside the industry -including an in-house creative studio, a fully integrated F&B concept platform and a digital product & tech innovation lab -who together create brands that inspire discovery.

In 2021, Ennismore and Accor entered a joint venture, creating the world’s fastest-growing LIFESTYLE hospitality company, bringing together an unrivalled portfolio of global brands, with Ennismore’s know-how in building brands with creative storytelling, design, and AUTHENTIC experiences, with Accor’s wealth of knowledge in delivering scale, network growth and distribution.Ennismore comprises 14 hotel & co-working brands and a collection of over 150 culturally relevant and diverse restaurants and nightlife destinations. The portfolio includes 101 operating properties globally, with a further 137 properties in the pipeline across different regions.

Ennismore is committed to positively impacting the world, with a key focus on creating inclusive communities among its teams and in the places it calls home.

Vedi profilo
Chiusa

Front Office Manager

Brussels, Belgio

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