Director of Style - Executive Housekeeper
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Director of Style - Executive Housekeeper

W Milan



Director of Style - Executive Housekeeper

Cosa comprende il lavoro

Reporting to the Director of Rooms, among the main activities, the position will:

Design and implement the hotel’s housekeeping policies, standards and procedures;
Direct and work with internal and external associates to verify property guestrooms, public space and employee areas are clean and well maintained as per standards;
complete inspections and hold people accountable for corrective actions;
assist in ensuring guest and associates satisfaction while maintaining the operating budget;
train associates on brand and company standards and on specific training programs;
Maintain inventory of guestroom supplies, cleaning supplies and uniform;
Ensure compliance with all Health and Safety protocols.

At W Hotels, the housekeeping department is brought to another level. You do not clean rooms or public areas, you really “style” the hotel. Your attention to details, your love for making things shine and your obsession with standards and processes will blow away our guests every time they enter the living room and go up to their rooms. Your passion for the housekeeping operations set the example for your Talents. As a key position for the long-term success, you are motivated and resilient to achieve the best scores and do not accept mediocrity. You have excellent people skills and have an upbeat, positive attitude to work and life. You are creative and always think of new ways of doing things, you embrace change. Style is an essential function within W Hotels and as such you will also play a vital role in bringing to life the W experience for our guests.


Managing Housekeeping Operations and Budgets

Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.
Inspects guestrooms on a daily basis.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Inventories stock to verify adequate supplies.
Supports and supervises an effective inspection program for all guestrooms and public space.
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Verifies all employees have proper supplies, equipment and uniforms.
Communicates areas that need attention to staff and follows up to verify understanding.
Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Cost Control.
Organize the closure of the month.
Daily Walkthroughs on the property.
Control of Non-Capex items.
Laundry / linen control and inventory.
Conducting Human Resources Activities.

Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.
Schedules employees to business demands and for tracks employee time and attendance.
Verifies employees understand expectations and parameters.
Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
Observes service behaviors of employees and provides feedback to individuals.
Verifies employee recognition is taking place on all shifts.
Participates in an on-going employee recognition program.
Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Participates in employee progressive discipline procedures.
Celebrates successes and publicly recognizes the contributions of team members.
Ensuring Exceptional Customer Service.

Sets a positive example for guest relations.
Understands the brand's service culture.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Responds to and handles guest problems and complaints.
Strives to improve service performance.
  • Working during the pre-opening phase of a luxury hotel in one of the most in-demand brands of Marriott portfolio is an incredible opportunity to gain strong expertise and exposure with Marriott International EMEA leaders. This can remarkably accelerate your career growth within the company and provide you the right tools to be involved in other openings at national and international level. Join the pre-opening team of the second W Hotel in Italy and gain international exposure to Marriott EMEA Leaders; Professional career progression at international level in more than 8000 properties in Marriott International; Learning and development opportunities through online platforms, on the job trainings and classroom-based courses; Discounts on hotel rooms, gift shop items, food and beverage in Marriott International portfolio Inspiring and motivated management with international mindset; Charity events, Wellbeing activities and sustainability initiatives through the TakeCare and 360° programs; Recognition activities such as Talent of the month, Birthdays Lunch, Appreciation weeks Canteen service on property.
  • Dipartimento: Housekeeping

Su di te

2 to 5 years experience in leading the housekeeping area in a lifestyle hotel brand;
Italian and English language knowledge is mandatory;
Understanding of SoP, brand guidelines and operational management in international hospitality companies;
High school diploma or GED; OR 2-year degree from an accredited university in Hotel Management, Hospitality, Business Administration, or related major.
  • Lingue richieste: Inglese e Italiano.


W Milan, the second property of W Hotels in Italy, will debut in country’s fashion capital this Autumn, located in Piazzetta Bossi, just behind the world-renowned Teatro alla Scala and moments from the bohemian Brera neighbourhood.

The project of Studio Urquiola has reinterpreted the Italian Rationalist architecture of the original 50’s building with a vibrant and contemporary interior design that catches the Milanese essence through its colours, materials, finishings and inspirations.

W Milan will feature 116 stylish guestrooms including 14 suites and one Extreme WOW Suite, the brand’s signature take on a Presidential Suite. The hotel will boast an eclectic mix of dining destinations, bringing world flavors to cosmopolitan guests and locals connectors alike. Japanese restaurant, Odachi, will showcase authentic cuisine in a sophisticated setting while those looking for a truly Italian experience can indulge at Scena by Michelin star Chef Andrea Berton. W Lounge will be a welcoming space at the heart of the hotel for guests to socialise over aperitivo, Milanese light bites and beats of live performances. A standout feature of W Milan will be the iconic rooftop, complete with a pool and lounge areas providing the perfect spot to soak up the energy and skyline of the city. By night, Aria, the rooftop’s skybar transforms into the city’s hottest new hangout serving delicious food, cocktails and DJ sets.

Vedi profilo

Director of Style - Executive Housekeeper

Milan, Italia

A tempo completo, A tempo indeterminato

Data di inizio:

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