Lodge Manager Namibia
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Lodge Manager Namibia

Zannier Hotels

Pubblicata

Scaduta

Lodge Manager Namibia

Cosa comprende il lavoro

The Lodge Manager will assume responsibility for the day-to-day
operation of the property with regards to the company’s standards, revenues,
controlling costs and ensuring the highest level of comfort and satisfaction for
guests. You will have relevant experience and be seeking that final all
important career platform before moving to a General Management role. Act as the
main contact for associates and other hotel departments in the absence of the
General Manager.
The Lodge Manager will be required to lead by example and conduct
His/her duties in a courteous, safe and efficient manner, in accordance with the
hotel’s policies and procedures. To always ensure that a high level of service
is maintained throughout the Lodge.
  • provided
  • meals/training/medical/accommodation/annual return flight
  • Dipartimento: Management

Su di te

1. Profit and Loss
1. Assist in the daily maintenance of total lodge revenues and costs, along
with all associated financial and accounting procedures, while maintaining
high levels of guest expectations.
2. Work in conjunction with the Chief Accountant to advise all lodge
department managers on the maintenance of the lodge accounting standards &
procedures while monitoring all costs of sales.
3. Assist with identifying strengths and weaknesses, and the development of
plans and strategies to ensure business & financial development.
4. Assist with the timely compilation and dispatching of monthly financial
results before the 7th of each month.
5. Assist with the direct link between efforts expended and decisions made
and financial results achieved.
6. Assist with controls over the elements that determine profit and loss.
7. Assist in making decisions that relate to profit and loss.
8. Assist with the financial management and reporting of the resort.
2.Guest Satisfaction
1. Assist with ensuring all guests are being treated in an efficient and
courteous manner and that all hotel standards are being applied.
2. Assist with ensuring all Finance Department quality standards are complied
with and that policies and procedures are consistently applied.
3. Coordinate activities with other hotel departments in order to facilitate
increased levels of communication and guest satisfaction.
4. Assist with enhancing the product and service that is presented to the
guest.
5. Recommend changes of the product and services. Use market research to
develop new products and services.
3. Associate Satisfaction
1. Assist in directing and training all Finance Department associates
2. Assist in new-hire and on-going training
3. Assist with giving direction and the implementation of plans.
4. Assist in monitoring plans’, their effectiveness and introduce changes in
response to the marketplace, including setting targets, planning and
scheduling work and performance indicators that are typical productivity
and efficiency measures.
5. Assist in operating the department within policies as they are related to
the ethical codes, standards of good business practice and local laws and
regulations.
4. Quality Assurance
1. Assist with maintaining the quality of the product and ensure consistency
in delivery and standards.
2. Report on a regular basis to the Chief Accountant on the performance of
the Finance Department against operations and human resources performance.
Analyze variances and monitor the impact of initiatives and corrective
actions.
3. Provide support of a specialist nature to the Chief Accountant
4. Work in support of team goals and measure effectiveness by the quality of
decision making at a senior level as well as through the profit and
service performance of all resort departments.
5. Assist with supervising the activities and the service levels of all
Finance Department associates
3
6. Conduct daily briefing meetings.
7. Assist with developing incentive programs.
8. Present innovative ideas to the Chief Accountant
9. Complete other duties and services as assigned by the Chief Accountant.
5.Training and Development
1. Assist with the training and development of associates with an eye toward
maximum associates’ satisfaction, productivity and guest satisfaction.
2. Assist with the selection, training and development of the associates
within the department.
3. Be well versed and knowledgeable of Hotel’s Fire and Evacuation procedures
as well as health and safety requirements in the Workplace. Ensure
employees are aware of their duty of care as determined by legislation and
that they maintain complete familiarity.
4. Uphold Zannier Hotels Hospitality culture by demonstrating the Standards
at all times to guests and fellow associates.
5. Personally ensure compliance with all relevant Workplace Health & Safety
and Occupational Health & Safety legislation, and related Hotel Policies.
To summarise, it is not the intention of this Job Description to limit the scope
or responsibilities of the above-mentioned, but to highlight the most important
aspects of your position. It is essential that all associates are committed to
their jobs and the success of the enterprise, and maintain a willingness to accept total flexibility of jobs and duties throughout the hotel.
  • Lingua richiesta: Inglese.

L'azienda

Zannier Hotels creates one-of-a-kind stays and experiences, united by a desire to inspire Life’s Greatest Stories. Our hotels celebrate the beauty of simplicity, the return to simple pleasures and appreciation of adventure, gastronomy and nature. Echoing the spirit of their surroundings, each new destination enraptures every sense, inviting our guests to experience enriching exchanges with local traditions, cultures and communities. Today, we embrace a collection of five properties and five private estates in Europe, Africa and Asia. Our journey and desire to share unforgettable moments continues with a further three projects in Europe, opening by 2026.

Vedi profilo
Scaduta

Lodge Manager Namibia

Windhoek, Namibia

A tempo completo, More than 1 anno

Data di inizio:

Ultima data di inizio:

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