Agnese Steinboka

Agnese Steinboka

Outlet Manager presso Caesars Bluewaters Dubai
Vive a Dubai, United Arab Emirates

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Chi sono

As a highly-motivated and results orientated hospitality individual with the top luxury hotel brands experience, I have a
proven track record of providing exemplary levels of service to a comprehensive range of guests, including VIPs and
high-profile individuals.
Having been employed by top hotel brands in UAE I have developed a strong focus on quality in all aspects.
I'm self-motivated, organized and capable of working under pressure. I have a clear and logical mind with a practical
approach to problem solving. My main strengths are adaptability, dependability and the determination to get a job
done. I drive to see things through to completion.
I began my career in hospitality in United Kingdom where I learnt how to be independently strong as an individual.
During my time there I took the circumstances as an opportunities, I also leant how to be globally-minded by working
with different nationalities and respecting diverse cultural differences. I continue to build strong relationships and
understandings which designates me as a strong people’s person and makes me a great leader at my workplace.
My present career aim is to continue my work within a well known worldwide brand which has a solid and growing
name where I can confidently provide my valuable contribution.

Esperienza

11 anni e 1 mese

  • Outlet Manager

    Caesars Bluewaters Dubai - Dubai, United Arab Emirates

    F&B Sala
    luglio 2018 - presente · 1 anno e 1 mese

    · Manage large operations with multi-cultural and diverse colleagues of 20+ members · Interview and recruit candidates for F&B service vacancies, additionally recruit for other departments · Train and coach the workforce and lead by example · Develop menus, analyse menus for various F&B outlets · Implement SOP, Policies and Checklists for up to 10 F&B outlets · Meet vendors for various operational supplies and equipment required for various F&B outlets · Monitor guest feedback in relation to service, products and promotions and reviews in accordance with the Director of F&B · Oversee all training activities of the restaurant in conjunction with the Manager of L&D · Review and control the weekly payroll and overtime sheets and monitor according to budget · Be proactive during service peak times maintaining a highly visible profile in outlet · Implement successfully marketing plans, festivals and special promotions · Oversee physical inventories, analyse specialized reports, slow moving items and low stock list and productive norms · Ensure that guests feel welcomed in the restaurant · Anticipate and attend to guest needs and ensure maximum guest satisfaction at all times · Ensure that guests are properly informed and guided as to the choices available to them in terms of F&B services offered · Meet guests regularly, listen to and discuss their preferences to ensure the best possible fit between guest's requirements and services provided · Perform any additional or special duties, as directed by the management and function as the manager on duty · Develop, implement and monitor schedules for the operation to achieve a profitable result · Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment

  • Outlet Manager

    Fairmont the Palm Dubai - Dubai, United Arab Emirates

    F&B Sala
    aprile 2017 - luglio 2018 · 1 anno e 4 mesi

    · Always follow and respect Fairmont The Palm guidelines, commit to company promise · Ensure smooth lobby lounge operations and highest standards of customer service · Recruit personnel for the outlet and monitor payroll · Attend P&L, Forecast and Marketing meetings · Forecast departmental revenues · Control overall expenses of the outlet · Implement seasonal promotions, incentives · Revise, implement SOS · Prepare and follow LQA Audit Action Plan, proven and achieved score from 72% to 91% · Plan annual vacation plan for department · Conduct annual appraisals, set IDP's and 1:1 meetings with employees · Be part of Quality Committee

  • Assistant Restaurant Manager

    Burj Al Arab - Jumeirah Group - Dubai, United Arab Emirates

    F&B Sala
    agosto 2016 - aprile 2017 · 9 mesi

    Sahn Eddar Lobby Lounge · Always embrace Jumeirah Hallmarks · Ensure smooth lobby lounge operations and highest standards of customer service · Forecast departmental revenues · Complete reports and performance analysis documentation · Control overall expenses of the outlet · Develop and maintain client database · Implement seasonal and promotional menus · Produce weekly and monthly staff schedule including work load balancing · Conduct departmental briefings, meetings, performance reviews and appraisals · Develop and implement departmental trainings · Order supplies and oversee outlet maintenance and security · Ensure compliance with hygiene, health and safety regulations · Control standards and performance according to established policies · Support banquets and events for special occasions

  • Assistant Restaurant Manager

    Burj Al Arab - Jumeirah Group - Dubai, United Arab Emirates

    F&B Sala
    luglio 2015 - luglio 2016 · 1 anno e 1 mese

    Al Muntaha Restaurant · Always embrace Jumeirah Hallmarks · Ensure smooth restaurant including kitchen operations and highest standards of customer service · Forecast departmental revenues · Complete reports and performance analysis documentation · Control overall expenses of the outlet · Attend P&L, Forecast and Marketing meetings · Develop and maintain client database · Implement seasonal and promotional menus · Produce weekly and monthly staff schedule including work load balancing · Recruit personnel for the outlet and monitor payroll · Conduct departmental briefings, meetings, performance reviews and appraisals · Develop and implement departmental trainings · Order supplies and oversee outlet maintenance and security · Ensure compliance with hygiene, health and safety regulations · Control standards and performance according to established policies · Support banquets and events for special occasions

  • Assistant Restaurant Manager

    Madinat Jumeirah Resort - Jumeirah Group - Dubai, United Arab Emirates

    F&B Sala
    luglio 2014 - luglio 2015 · 1 anno e 1 mese

    Toscana - Madinat Jumeirah Resort · Always embrace Jumeirah Hallmarks · Ensure smooth restaurant including kitchen operations and highest standards of customer service · Achieve and maintain Trip Advisor ranking at top 400 restaurants in Dubai · Complete reports and performance analysis documentation · Control overall expenses of the outlet · Implement seasonal and promotional menus · Produce weekly and monthly staff schedule · Recruit personnel for the outlet and monitor payroll · Conduct departmental briefings and meetings · Order supplies and oversee outlet maintenance and security · Ensure compliance with hygiene, health and safety regulations · Control standards and performance according to established policies

  • Restaurant Supervisor

    Shrigley Hall Hotel, Golf & Country Club - Manchester, United Kingdom

    F&B Sala
    ottobre 2010 - aprile 2014 · 3 anni e 7 mesi

    · Ensure smooth restaurant and bar operations · Produce weekly and monthly staff schedule · Perform hotel security and fire walk-rounds · Order supplies and control expenses

  • Waitress/Hostess

    The Midland - QHotels - Morecambe, United Kingdom

    F&B Sala
    maggio 2008 - settembre 2010 · 2 anni e 5 mesi

Formazione

  • Burtnieku Ausekla Vidusskola - Burtnieki, Latvia

    settembre 2000 - maggio 2008

    Comprehensive Education

Lingue

2 lingue

  • Lettone

    Conoscenza madrelingua o bilingue

  • Inglese

    Conoscenza madrelingua o bilingue

Dati personali

Nazionalità

  • Lettone

Permessi di lavoro

  • Unione Europea

Data di nascita

October 13th 1988

Patente di guida

Competenze

10 competenze

  • • Budget forecasting
  • F&B sales
  • Feedback
  • Guest-focused
  • Guest Services
  • Managing
  • Menu planing
  • Performance appraisal
  • Staff Scheduling
  • VIP Guests
Contatti
MECHELLE EVAN AUDINE
Sales Executive presso sharif hassan ali trading llc
WAQAS AHMED
CCTV Operator & Acting Supervisor presso Fairmont the Palm Dubai
Nikhil Kumar
Studente di Shri shakti college of hotel management
Vedi 4 contatti
Segue
Emerald Palace Kempinski Dubai
Dubai, United Arab Emirates
Metropolitan Hotel Dubai
Dubai, United Arab Emirates
Altri membri
Violeta Vidakovic
Dubai, United Arab Emirates
Galina Sverchkova
Dubai, United Arab Emirates
Lionel Fernandes
Dubai, United Arab Emirates
Pratik Bele
Dubai, United Arab Emirates
Pankaj Negi
Dubai, United Arab Emirates
Vedi 140268 membri