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Chi sono
Graduated in Hotel & Restaurant Management in CETT-UB in Barcelona. I define myself as a passionate, dynamic and enthusiast person, willing to learn as much as I can from everybody in order to become a great professional of the hospitality industry.
I love the challenges as well as working under pressure and I am devoted to offering my guests memorable experiences and a flawless service just as i would like to be given.
Currently seeking for a new and challenging position, either in Spain or abroad, where I can make use of my skills and experience, while keep learning and growing as a professional.
If you are interested in learning more about my experience or motivations, please send me a request to connect or feel free to write me to: farres.torres@gmail.com
Esperienza
4 anni e 2 mesi
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Front Office Agent
The Barcelona EDITION - Barcelona, Spain
Receptiongiugno 2018 - ottobre 2019 · 1 anno e 5 mesi- Member of the Pre-opening and Opening team - Personal project: Training and development of all new members of the Front Desk team - Dealing with guest complaints and suggestions - Ensuring guest preferences and expectations are met - Promoting loyalty to both EDITION and Marriott, and enrolling guests to its loyalty program - Assisting guests with all their requests - Opera PMS
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Front Desk Agent
CETT-UB Tourism / Hospitality - Residencia Intenacional Àgora - Barcelona, Spain
Receptiongennaio 2018 - giugno 2018 · 6 mesi- Customer Service - Check-In and Check-Out - Attending university fairs in order to search for potential customers - Protel PMS - Handling reservations
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Guest Relations
The Serras Hotel - Barcelona, Spain
Guest Relationsgiugno 2017 - gennaio 2018 · 8 mesi- Handling and introducing reservations into our system - Creating memorable experiences for our guests - Assisting guest with all kind of Concierge demands - Ensuring to meet the quality standards of the hotel - Opera PMS
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Head Waiter
Restaurant Reñe - Barcelona, Spain
F&B Salaagosto 2016 - marzo 2017 · 8 mesi- In charge of the mise en place and the closing of the restaurant - Handling reservations - Knowledge about sommelier and cocktails - Dealing with complaints
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Waiter
Restaurant Latitud Norte - Castelldefels, Spain
F&B Salafebbraio 2016 - agosto 2016 · 7 mesi -
Front Office Intern
Hotel Alimara Barcelona - Barcelona, Spain
Receptionmarzo 2015 - agosto 2015 · 7 mesi- Customer Service - Check-In and Check-Out - Assisting guests with demands, reccommendations and reservations - Handling reservations - Opera PMS
Formazione
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Wine & Spirit Education Trust Level 2
Wine & Spirit Education Trust - Barcelona, Spain
gennaio 2018 - marzo 2018WSET provides best-in-class education and qualifications to inspire and empower the world’s wine and spirits professionals and enthusiasts. While offering a comprehensive suite of qualifications covering wines and spirits. WSET qualifications are globally recognised as the international standard in wine and spirit knowledge. They are designed for those who are just starting out in their careers, as well as established professionals, and the many enthusiasts who have a passion for wines and spirits.
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CETT-UB Tourism / Hospitality / Gastronomy - Educational & Research - Barcelona, Spain
luglio 2014 - aprile 2018University Degree in Tourism, Specialized in Hotel and Restaurant Management
Lingue
4 lingue
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Spagnolo
Conoscenza madrelingua o bilingue
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Catalano
Conoscenza madrelingua o bilingue
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Inglese
Conoscenza madrelingua o bilingue
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Francese
Conoscenza professionale completa
Dati personali
Nazionalità
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Spagnolo
Data di nascita
June 02nd 1995
Patente di guida
Sì
Competenze
11 competenze
- A team player
- Barcelona embassador
- Customer service oriented
- Easy learner
- Experience in 5* hotels
- Flexible and proactive
- Guest experience
- Positive attitude
- Problem solver
- Self motived
- Self-organised
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