Alessandra Adami

Alessandra Adami

Junior Guest Relation Officer presso Royal Caribbean Cruises Ltd.
Vive a Mantua, Italy

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Chi sono

Positive nature with exceptional telephone etiquette. Demonstrated ability to greet guests with a smile, providing information and arranging reservations in timely manner. Adept at helping guests with baggage storage, storing valuables, ordering taxis and reserving tables.
Organized, with a special talent to communicate with guests clearly, timely, and accurately. Develops and maintains cooperative working relationships with co-workers and supervisors. Quickly adapts to change and delivers the best results under the pressure of deadlines.

Esperienza

10 mesi

  • Junior Guest Relation Officer

    Royal Caribbean Cruises Ltd. - Miami, FL, United States

    Guest Relations
    settembre 2019 - novembre 2019 · 3 mesi

    • Provided guests and fellow crewmembers with information, in addition to handling special requests and forwarding repair requests to the appropriate department • Operated switchboard equipment to answer questions and take a variety of requests, including room service orders and wake-up calls • Organized orders and relays orders to service personnel for preparation. Monitors the Purser’s Log to ensure all maintenance issues are resolved to the guests’ satisfaction • Accountable for all service recovery challenges communicated by guests and routing to relevant departments. Follows-up with guests to ensure total satisfaction. Logs service failures in the Logbook and keeps the Assistant Guest Relations Manage informed • Answered inquiries regarding Guest Relations services and general information. Responds to guest concerns in a considerate, professional and positive manner by showing empathy and actively listening. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction • Maintained knowledge of all the ship’s regular events and special functions by reviewing all available sources (vessel’s Daily Program, etc.) in order to provide guests with accurate information to answer questions and handle special requests

  • Front Desk Agent

    Hotel Il Sereno - Torno, Italy

    Receptionist - front office
    settembre 2018 - novembre 2018 · 3 mesi

    Preparation of the key for the customers, suggested places and villa to see during their stay, replied to phone, replied to emails, registrated the documents of the customers.

  • Receptionist

    Hotel La favorita - Mantua, Italy

    Receptionist - front office
    giugno 2016 - agosto 2016 · 3 mesi

    Reply to emails in English, Spanish and German. Hospitality of customers, registration of documents and arrivals and departures,preparation od the keys for the custumer, translated the daily menu from italian to english

Formazione

  • Master in Tourism Specialist

    Act - Milan, Italy

    maggio 2018 - luglio 2018

    use of Galileo, Opera, efficient communication

  • Science of Linguistic Mediation

    Ciels - Mantua, Italy

    ottobre 2014 - giugno 2017

    techniques to become interpreter and translator

Lingue

5 lingue

  • Spagnolo

    Conoscenza madrelingua o bilingue

  • Italiano

    Conoscenza madrelingua o bilingue

  • Inglese

    Conoscenza madrelingua o bilingue

  • Tedesco

    Conoscenza professionale completa

  • Russo

    Conoscenza di base

Dati personali

Nazionalità

  • Italiano

Permessi di lavoro

  • Unione Europea

Data di nascita

October 24th 1995

Competenze

3 competenze

  • Hotel Opera PMS System
  • Multi languages
  • pc use

Altre informazioni

1 informazione condivisa

  • prefect

    associate Rotaract Mantova Postumia/ Rotary International

Contatti
Stefano Ortelli
Front agent trainee presso Fourpoints by sheraton
Segue
Le Meridien Piccadilly
London, United Kingdom
St Martins Lane
London, United Kingdom
page8 HOTEL
London, United Kingdom
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