Andrea Ercoli

Andrea Ercoli

Rooms Division Trainee presso Rocco Forte Hotels
Vive a Rome, Italy

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Chi sono

My background includes leading operations, teams, and processes to drive business and guest service success within highly regarded and established Hotels, Restaurants and Resort Hotels. From training and developing staff to overseeing profit and loss responsibilities and driving sales and marketing efforts. I excel at managing teams, propelling and stimulating maximum levels of guest service and satisfaction. With a clear sense of the bottom line merged with a dedication to corporate vision, I have consistently negotiated profitable contracts and implemented marketing campaigns that have triggered increased occupancy and steady growth in average daily rate (ADR).

Esperienza

7 anni

  • Rooms Division Trainee

    Rocco Forte Hotels - Rome, Italy

    Rooms division
    maggio 2019 - Presente · 9 mesi

    Rooms-Division Management cross-training at the Hotel De Russie, Rome

  • Cross Training Intern

    Forte Village Resort - Pula, Italy

    Rooms division
    febbraio 2019 - maggio 2019 · 4 mesi

    • A deep acknowledgement of simultaneous departments in a Five Stars Luxury Hotel resorts Cross-Training (MICE (Event and Sales Management), Sales&Marketing, Service and Leisure, F&B, Rooms Division)

  • Restaurant Manager and Event

    L’ Arrosticinaro, Casale La Finestrella, - Rome, Italy

    F&B Sala
    agosto 2017 - febbraio 2019 · 1 anno e 7 mesi

    • Slashed benefits events costs 30% by Negotiating prices and fees, while ensuring the continuation and enhancements of services • Significantly boosting annual revenues through effective sales and marketing techniques while driving outstanding guest satisfaction scores through staff training initiatives.

  • Assistant Manager HR

    Hilton Worldwide - London, United Kingdom

    Risorse umane
    marzo 2016 - luglio 2017 · 1 anno e 6 mesi

    • Have been promoted after one year thanks to the commitment and the ability to strive in order to align with the Mission and Vision of the company

  • HR Executive

    Hilton London Wembley - London, United Kingdom

    Risorse umane
    febbraio 2015 - marzo 2016 · 1 anno e 2 mesi

  • Restaurant Assistant-Manager

    Oxford & Cambridge Club - London, United Kingdom

    F&B Sala
    marzo 2013 - marzo 2015 · 2 anni e 2 mesi

Formazione

  • Master in FIVE STARS HOTEL MANAGEMENT

    Luiss Guido Carli - Rome, Italy

    febbraio 2018 - aprile 2019

    Sales and Marketing, Finance, Administration, Franchising, Revenue Management, Web Designer, Housekeeping, Rooms Division, Business Development, Theatre, Communication, Public Speaking, Food & Beverage Management, Business Model

  • BA (Honours) INTERNATIONAL HOTEL MANAGEMENT

    University of West London - Hospitality and Tourism Management - Rome, Italy

    settembre 2013 - giugno 2018

    BA (Hons) International Hotel Management Modules studied include: Business Environment of Tourism, Hospitality and Leisure, Corporate and Event Management, Hotel Accommodation Management, Hotel Accommodation Operations, Introduction to Tourism Management, Management Information, Managing People in Practice, Personal & Professional Development, Restaurant & Kitchen Studies.

Lingue

4 lingue

  • Inglese

    Conoscenza madrelingua o bilingue

  • Italiano

    Conoscenza madrelingua o bilingue

  • Francese

    Conoscenza lavorativa limitata

  • Spagnolo

    Conoscenza di base

Dati personali

Nazionalità

  • Italiano

Permessi di lavoro

  • Unione Europea

Data di nascita

April 13th 1992

Patente di guida

Competenze

18 competenze

  • Big events
  • Excellent guest relation
  • F&B sales
  • Gestion des reservations
  • Handling guest
  • Helpdesk & Support/Reservations/Revenue Management
  • Hosting events
  • Hotel reception
  • Mcrosoft word
  • Miscrosoft excel
  • MS Office
  • Powerpoit
  • Pre-opening a restaurant
  • Retail sales
  • Revenue Management
  • Strong guest care
  • Use opera
  • Very helpful

Altre informazioni

1 informazione condivisa

  • ACHIEVEMENTS

    • Certificate in Hospitality Training Academy – “Putting Member First” at the Oxford & Cambridge Club (London, 2016) – Customer Service Training – LEVEL 1-2-3
    • IELTS (INTERNATIONAL ENGLISH LANGUAGE TESTING SYSTEM) at the London Crest Open Centre (UK, 2015) – Overall Band Score = 7.0
    • Certificate in Food Safety in Catering at The University of West London (2015) LEVEL 1-2-3
    • Certificate in Health and Safety Training at The University of West London (2016) LEVEL 1-2
    • Certificate of 2016 “Best Event” (The Mediterranean Cruise) at The University of West London (December, 2016)
    • In January 2017, I have been promoted to Restaurant Assistant Manager at the Oxford and Cambridge Club by Mr. Pesqueira, Food & Beverages Manager, after five months.

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