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Chi sono
Passionate about hospitality and experienced in the luxury industry with a strong work ethic and excellent customer services knowledge. Always looking for new opportunities to broaden my skills, I am actively seeking for a position in Sales & Marketing, Groups & Events or Reservations.
Esperienza
6 anni
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Reservations & Guest Services Coordinator
La Réserve Genève Hotel & Spa - Geneva, Switzerland
Revenue Managementmarzo 2021 - Presente · 3 anni e 2 mesi -
Assistant General Manager
Maison Fenestraz - Annecy, France
Assistente di direzionenovembre 2019 - maggio 2020 · 7 mesiWork with the General Manager and the owners on day-to-day operations and management for the hotels group in France and Argentina Main tasks: - Sales & Marketing · Reservations (telephone, email, extranets, Channel Manager) · Markets and competitors analysis - Guest Relations for Appartements d’Exception Annecy · Prepare all arrivals and departures · Manage Check-ins & Check-outs · Ensure everything is in order during the guests stay - Human Resources · Participate in recruitment process in collaboration with the General Manager · Participate in the development and implementation of job descriptions · Manage training organizations · Administrative procedures related to recruitment and hiring - Hotels Operations · Front Desk · Stock Inventory · Purchases
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General Secretary
Prada Group - New South Wales, Australia
Assistente di direzionenovembre 2018 - maggio 2019 · 7 mesiResponsible for all executive, secretarial and administrative support for the Prada head office and all retail stores across Australia and New Zealand, combining 4 roles: - Travel Coordinator · Arrange and manage travels for all office departments, store staff, visitors and clients. · Work closely with travel company to secure best priced and practical travel solutions for the team. · Create and maintain lists of preferred suppliers – in particular hotels, airlines, etc always looking to develop relationships based on service and price. · Negotiate corporate rates and annual contracts with Hotels. - Reception · Ensure all phone calls are answered and distributed appropriately. · Coordinate couriers for local, interstate and international deliveries. · Ensure all visitors, including Head Office, Celebrities, Press visitors are well looked after. - Office Support · Assist departments with various projects and activities – in particular Human Resources, Retail Operations, Logistics, Public Relations and Merchandising (Preparing daily sales and stock reports). · Assist Finance by processing invoices, purchase orders and expenses through SAP. · Work with the General Manager on visits and itineraries from international teams. · Act on behalf of the General Manager for approval requests. - Office Management · Ensure office has all necessary peripherals. · Book, coordinate and prepare meeting rooms and catering for interviews, meetings and trainings.
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VIP Guest Relations
Hotel President Wilson, Geneva - Geneva, Switzerland
Guest Relationsgennaio 2018 - luglio 2018 · 7 mesi- Guest services: · Handling VIP guests complaints and concerns in an efficient and timely manner · Overseeing VIP guests, arrivals, departures and rooms requirements · Have up to date information on daily room occupancy · Providing excellent customer service according to the hotel standards · Maintain VIP guests folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile · Co-ordinate with housekeeping for clearing of rooms. Checking VIP rooms and special amenities · Collect VIP Guests feedback during guest departure along with his likes and dislikes · Perform basic cashier activities - Spa La Mer receptionist : · Schedule appointments · Organize and optimize the Spa schedule · Meet and greet customers, providing a positive and friendly attitude · Check in customers · Answer the phone promptly and operate phone system accurately and efficiently. · Actively promote the spa, treatments and services. - Shop La Mer and Tom Ford advisor : · Advise customers and answer any queries they may have, from stock availability and details of special offers to a product’s price · Increasing sales
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Receptionist/Event Hostess
Byblos Shine - Lyon, France
Receptionluglio 2016 - giugno 2017 · 1 anno- International Trade Shows & Fairs - Catering - Promotion - Sales consulting
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People and Development Intern
Firmdale Hotels - London, United Kingdom
Risorse umaneluglio 2015 - agosto 2015 · 2 mesi- Recruitment and selection methods - Specifying job and person requirements - Assist recruitment process - Learn how to train people - Learn the different types of training and activities, training programmes etc
Formazione
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Online Certificate in Successful Hotel E-marketing and Social Media Strategies
EHL Hospitality Business School - Lausanne, Switzerland
giugno 2020 - luglio 2020Categorize consumer expectations and behavior across digital platforms, Apply market segmentation techniques, Interpret digital marketing analytics to distinguish customers, Develop strategies for customer relationship management, Explain the key issues and challenges of digital marketing, Integrate digital marketing with traditional marketing activities
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Postgraduate Diploma
Les Roches Global Hospitality Education - Crans-Montana, Switzerland
gennaio 2017 - dicembre 2017Les Roches Global Hospitality Education – Ranked among the world’s top 3 institutions for employer reputation in hospitality and leisure management and among the top 3 Swiss institutions in hospitality and leisure management. Courses: Hospitality Finance, Services Marketing, Rooms division Operations Management, Food and Beverage operations Management, Food Production and Service Operations, Human Resources, Yield and Revenue Management, Events Management, Applied Hospitality Management, Sustainability Facilities Management. Courses: Hospitality Finance, Services Marketing, Rooms division Operations Management, Food and Beverage operations Management, Food Production and Service Operations, Human Resources, Yield and Revenue Management, Events Management, Applied Hospitality Management, Sustainability Facilities Management.
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Linguistics
Universidad de Sevilla - Hospitality and Tourism Management - Seville, Spain
gennaio 2016 - giugno 2016Erasmus exchange
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Bachelor of Arts, Linguistics
Université Lumière Lyon 2 - Lyon, France
settembre 2013 - giugno 2016This bachelor degree consists into learning two foreign languages, even a third one in initiation, by studying economics, political, cultural and social life related to the selected languages with application subjects such as general and commercial law, marketing, management, tourism, logistics and communication. Graduates can enter in the world of business and commerce, international trade (bilingual or trilingual), communication, tourism, hospitality management and marketing. It allows also to become specialized translator, legal collaborator, communication or documentation assistant, public relations assistant.
Lingue
4 lingue
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Francese
Conoscenza madrelingua o bilingue
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Inglese
Conoscenza madrelingua o bilingue
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Spagnolo
Conoscenza professionale completa
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Italiano
Conoscenza di base
Dati personali
Nazionalità
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Francese
Data di nascita
May 07th 1994
Patente di guida
Sì
Competenze
8 competenze
- Calm and efficient
- Communication
- Good attention to detail
- Good customer service
- Good listening skills
- Good observations
- Good team work skills.
- Structured and Organized
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