Beketova Elena

Beketova Elena

Reservation Agent presso Hyatt Regency Sochi
Vive a Sochi, Russia

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Esperienza

9 anni

  • Reservations Supervisor

    Hyatt Regency Sochi - Sochi, Russia

    Commerciale e Marketing
    agosto 2019 - Presente · 6 mesi

    • Providing all required information about the Hotel, available services and facilities; • Answering all incoming phone calls and assisting the guests; • Processing all reservation requests, changes, and cancellations received by phone, fax or mail; • Replying to guest emails; • Maximizing revenue opportunities through up selling; • Personalizing guests profiles with accurate guests preferences; • Ensuring guests bookings are set up correctly including personalized information; • All the necessary skills of all operating systems for both reservations and switchboard, such as Reserve, Opera, Hotsos, 1C; • Assisting management in training and motivating employees; • Indicating special room reservation types (complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system; • Overseeing accuracy of room blocks and reservations; • Inputting group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organizes files of all groups; • Setting-up proper billing accounts according to Accounting policies; • Open and close the free sale in all the Internet channels (Extranet) in accordance with the availability; • Processing advance deposits on reservations; • Communicating reservation information to the front desk; • Preparing visa support letters to the guest.

  • Reservation Agent

    Hyatt Regency Sochi - Sochi, Russia

    Commerciale e Marketing
    aprile 2017 - Presente · 2 anni e 10 mesi

    • Providing all required information about the Hotel, available services and facilities; • Answering all incoming phone calls and assisting the guests; • Processing all reservation requests, changes, and cancellations received by phone, fax or mail; • Replying to guest emails; • Maximizing revenue opportunities through up selling; • Personalizing guests profiles with accurate guests preferences; • Ensuring guests bookings are set up correctly including personalized information; • All the necessary skills of all operating systems for both reservations and switchboard, such as Reserve, Opera, Hotsos, 1C; • Assisting management in training and motivating employees; • Indicating special room reservation types (complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system; • Overseeing accuracy of room blocks and reservations; • Inputting group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organizes files of all groups; • Setting-up proper billing accounts according to Accounting policies; • Open and close the free sale in all the Internet channels (Extranet) in accordance with the availability; • Processing advance deposits on reservations; • Communicating reservation information to the front desk; • Preparing visa support letters to the guest; • I took part in cross training at Sales and Marketing Department (80 hours).

  • Front Office Team Leader

    Hyatt Regency Sochi - Sochi, Russia

    Rooms division
    gennaio 2015 - aprile 2017 · 2 anni e 4 mesi

    • Welcoming and greeting guests at the reception desk upon their arrival; • Arranging requirements as per the guest requests and providing them with essential information; • Ensuring all areas of the reception desk are tidy and presentable at all times; • Dealing with emerging issues and complaints of guests; • Operating in systems for both reservations and switchboard, such as Reserve, Opera, Hotsos during the shift; • Assisting management in training and motivating employees; • Collaborating with other department such as operations and housekeeping team members to ensure the resolution of issues and coordinating the pre and post booking procedure.

  • Guest Services Officer Front Office

    Hyatt Regency Sochi - Sochi, Russia

    Rooms division
    dicembre 2013 - gennaio 2015 · 1 anno e 2 mesi

    • Welcoming and greeting guests at the reception desk upon their arrival; • Arranging requirements as per the guest requests and providing them with essential information; • Ensuring all areas of the reception desk are tidy and presentable at all times; • Dealing with emerging issues and complaints of guests; • Operating in systems for both reservations and switchboard, such as Reserve, Opera, Hotsos during the shift; • Assisting management in training and motivating employees; • Collaborating with other department such as operations and housekeeping team members to ensure the resolution of issues and coordinating the pre and post booking procedure.

  • Reservation Manager

    Tulip Inn - Krasnaya Polyana, Russia

    Commerciale e Marketing
    agosto 2011 - novembre 2013 · 2 anni e 4 mesi

    • Providing all required information about the Hotel, available services and facilities; • Answering all incoming phone calls and assists guests; • Processing all reservation requests, changes, and cancellations received by phone, fax or mail; • Replying to guest emails; • Inputting group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organizes files of all groups; • Welcoming and greetings guests at the reception desk upon their arrival; • Arranging requirements as per the guest requests and providing them with essential information; • Ensuring all areas of the reception desk are tidy and presentable at all times; • Dealing with emerging issues and complaints of guests.

  • Marketing Internship

    Thavorn Palm Beach Resort - Phuket, Thailand

    Commerciale e Marketing
    agosto 2010 - gennaio 2011 · 6 mesi

    • Cross-training at Front Office department, Reservation Center department, House Keeping department, Food & Beverage department; • Preparation of check-ins; • Control of check-outs; • Guest relations; • Responding to emails, to telephone requests.

Lingue

2 lingue

  • Russo

    Conoscenza madrelingua o bilingue

  • Inglese

    Conoscenza professionale completa

Dati personali

Nazionalità

  • Russo

Data di nascita

March 26th 1986

Segue
COREcruitment
London, United Kingdom
Elysium
Paphos, Cyprus
Altri membri
Mesedu Magomedova
Dubai, United Arab Emirates
Ksenia Kosinetc
Krasnodar, Russia
Polina Gordiichuk
Belgorod, Russia
Ksenia Mashkova
Saint Petersburg, Russia
Vedi 207486 membri