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Chi sono
From balancing the food trays & cocktail glasses to warm inviting smile "Benson Jagero" is an intriguing individual whom by looks can be deceiving as an introvert person but is quite exactly the opposite.
Competent wait staff who initially started in events catering who has Had the experience of serving in top most VVP events and in various palaces in Doha, Qatar. Later on he had the privilege of showcasing his knowledge and skills in high volume and fast paced restaurant and vibrant lounge becoming the number one sort server by the patrons and revellers !
He is now seekin for a new challenge to take his career to that great next level.
Away from work "Jagz" as he is commonly known by his friends loves soccer, great basketball player who was once a captain. His main hobbies are music, traveling and photography.
He also does community based volunteer programs with Rona Foundation an NGO rehabilitating widows and orphans in the society. He is also an accomplished Freelance English-Swahili translator/ interpreter.
He is looking forward to strengthening your organization.
Esperienza
15 anni e 3 mesi
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F&B Server
W Doha Hotel & Residences - Doha, Qatar
F&B Salaluglio 2014 - Presente · 9 anni e 9 mesiSERVER: W Doha Hotel & Residences, Doha, Qatar. July 2014 – July 2018. Initially employed as events catering waiter and later on excelled as a server in fine dining & casual dining set-ups, earning top marks in performance reviews for service excellence. Duties and Responsibilities; • Greeted and welcomed customers in a 200+ seat restaurant in a courteous and professional manner. • Presented, explained menu items, recommended daily specials and answered queries related to menu items. • Thrived in this high volume environment ranked top 3 wait staff with highest turnover rate. • Managed food and beverage orders of about 4-8 customers at one go ensuring fast and quick service delivery. • Up-sold to customers effectively for example appetizers & desserts, premium bar brands and extras (to go orders). • Optimized tables-turns; out-performed wait-staff average sales by up to 15%. • Earned the reputation as an expert of handling difficult and hard to please customers. On numerous occasions turned unhappy customers to a raving happy fan. • Repeatedly praised by kitchen and bar staff for clearly communicating customer’s orders , preferences and Special requests to minimize confusion, send-backs and delays. • Informally recognized as the Lead Server with responsibilities for overseeing opening / closing and coaching and mentoring new servers regarding menu items, company policies and procedures.
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Food & Beverage Server
W Doha Hotel & Residences - Doha, Qatar
F&B Salaluglio 2014 - luglio 2018 · 4 anni e 1 mese -
Waiter/host
Bontana hotel,kenya - Nakuru, Kenya
F&B Saladicembre 2010 - maggio 2014 · 3 anni e 6 mesi -
Assistant Waiter
InterContinental Nairobi - Nairobi, Kenya
F&B Salagennaio 2009 - dicembre 2010 · 2 anni
Formazione
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Certificate German Language
Goethe Institute - Nairobi, Kenya
agosto 2003 - agosto 2004Basic German Language
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Certificate front office operations
Kenya Hotel Institute - Nakuru, Kenya
aprile 2000 - aprile 2001Front office certificate
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Kenya certificate of secondary education
Menengai High School - Nakuru, Kenya
marzo 1994 - novembre 1997High School graduation.
Lingue
3 lingue
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Swahili
Conoscenza madrelingua o bilingue
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Inglese
Conoscenza professionale completa
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Tedesco
Conoscenza lavorativa limitata
Dati personali
Nazionalità
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Keniota
Competenze
24 competenze
- A good Team player
- Bar waiter
- Beer and ale knowledge
- Casual Dining
- Club Lounge Operations
- Coaching
- Cocktails
- Coffee Making
- Customer Care
- Detail oriented
- Events and Banquet
- Exellent communication
- F&B Services
- Fine dining
- Front office reception
- Good problem solver
- Health & Safety
- In room dining
- Interpersonal skills
- Micros
- Order taking
- Physically fit
- Table service
- Wine
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