Bushira Siragi

Bushira Siragi

Residence Concierge Supervisor presso W Residences Palm Jumeirah
Vive a Dubai, United Arab Emirates

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Chi sono

Trustworthy Residences Concierge Supervisor with 10 years of
practical experience in Hotels, and Residence industry in United Arab
Emirates and dedicated work ethic. Self-motivated to consistently
provide first-class results in line with stringent targets and deadlines.

Esperienza

11 anni e 10 mesi

  • Residence Concierge Supervisor

    W Residences Palm Jumeirah - Dubai, United Arab Emirates

    Concierge
    agosto 2022 - Presente · 1 anno e 8 mesi

    Supervising staff members to ensure that they are performing their jobs effectively • Acting as a liaison between residents, social service agencies, and other entities to help resolve problems • Conducting weekly meetings with residents to discuss any issues or concerns they may have regarding the facility • Training new staff members on the rules and regulations of the facility • Conducting home visits to evaluate the progress of individual residents • Managing administrative tasks such as preparing reports, filing paperwork, and maintaining records • Conducting group activities or events for residents, such as birthday parties or holiday celebrations • Maintain confidentiality of proprietary information, and protect company assets • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees

  • Concierge

    W Residences Palm Jumeirah - Dubai, United Arab Emirates

    Concierge
    giugno 2021 - agosto 2022 · 1 anno e 3 mesi

    Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers • Respond to special requests from guests with unique needs and follow up to ensure satisfaction • Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities • Monitor club lounge for seating availability, service, safety, and well‑being of guests Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications • Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets • Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation • Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.

  • Concierge, Fairmont Residences & Offices

    Fairmont Dubai - Dubai, United Arab Emirates

    Concierge
    maggio 2014 - giugno 2021 · 7 anni e 2 mesi

     Serving as the primary point of contact for customers, visitors and guests in the hotel’s premises; handling guests’ arrival and departure arrangements; managing incoming correspondence of guests staying in the hotel  Addressing hotel guests and visitors concerns and queries in accordance with the Fairmont Group of Hotels customer service policies and standards  Facilitating a wide array of in-house services such as housekeeping, transportation arrangements, restaurant reservations, and fulfilling any other additional requests from customers  Handling timely delivery of messages, mail and packages left for guests and hotel facilities  Staying well-informed about the hotel’s latest upgrades, modifications, promotions, special offers, discounts and events, and providing accurate information about the same to guests and visitors  Ensuring that Fairmont Hotel’s standards and corporate image is reflected through performance, service orientation, and appearance while making sure that property regulations are consistently adhered to by hotel staff, visitors and hotel guests  Fulfilling daily reporting duties by providing time-stamped shift reports consistently of a detailed overview of the activities performed and accomplished during shifts, and also maintaining an inventory log in the hotel’s centralized database

  • Kitchen Steward

    Fairmont Dubai - Dubai, United Arab Emirates

    Maggiordomo
    aprile 2014 - aprile 2015 · 1 anno e 1 mese

     Excelled in providing top-notch professional services in the kitchen; collaborated with the kitchen staff – cooks and waiters – to ensure diners are at ease and the dining experience is exceptional  Used kitchen tools and equipment appropriately to perform the assigned tasks effectively; handled dishwashing tasks, and made sure that the dishwashing equipment was safe and in order as per the health and safety procedures of the hotel  Ensured that kitchen premises are well-organized, hygiene, sanitation and cleanliness standards are adhered to at all times  Carefully stored and managed kitchen materials and kept a safe stock inventory to fulfil any future requirements and deliveries; inspected kitchen utilities regularly  Provided assistance in food preparation activities in the kitchen; offered help in organization of food venues – buffets, barbecues etc. – for special events in the hotel premises  Oversaw that the work environment was clean and safe; ensured that kitchen personnel performed their tasks and duties in a desired manner

  • Bellman

    Triangle Hote - Kampala, Uganda

    Portiere
    marzo 2012 - novembre 2013 · 1 anno e 9 mesi

     Greeted newly-arrived guests and handled luggage retrieval and delivery tasks; escorted guests to their rooms, and explained them about the room features and facilities  Performed tasks of correspondence delivery – facsimiles, messages etc – and undertook various other guests’ requests so as to ensure guests’ comfort and satisfaction  Transported departing guests’ luggage and other belongings from room to hotel lobby after having carried out luggage verification procedures  Exercised full awareness about hotel activities and functions in order to be able to facilitate friendly customer service; addressed guests’ queries and concerns about room service and hotel facilities  Completed any other tasks assigned

Formazione

  • Makerere University - Kampala, Uganda

    febbraio 2010 - ottobre 2013

    Business Administration Coursework in Sales and Marketing Management • Coursework in Business Administration and Management

Lingue

3 lingue

  • Swahili

    Conoscenza madrelingua o bilingue

  • Inglese

    Conoscenza madrelingua o bilingue

  • Arabo

    Conoscenza lavorativa limitata

Dati personali

Nazionalità

  • Ugandese

Data di nascita

February 15th 1992

Competenze

11 competenze

  • Compliance
  • correspondence oversight
  • Front desk communication
  • Great customer service
  • Guest relationship
  • Health and safety
  • Hotel Premises Supervision
  • kitchen inventory
  • Kitchen Management
  • Kitchen Operation
  • Management

Altre informazioni

1 informazione condivisa

Contatti
Bisikwa Elinah
Assistant Outlet Manager presso W Abu Dhabi - Yas Island
Balele Kellen
Waitress presso Hotel Africana
Faridah Fareed
Housekeeping Attendant presso Residences
Vedi 4 contatti
Segue
MSC Cruises
MSC Cruises
Geneva, Switzerland
Emaar Hospitality Group
Emaar Hospitality Group
Dubai, United Arab Emirates
Mandarin Oriental London
Mandarin Oriental London
London, United Kingdom
Altri membri
Frank Mutongole
Dubai, United Arab Emirates
Joseph Racho
Dubai, United Arab Emirates
Erastus Mbeche Omambia
Dubai, United Arab Emirates
Muhammad Attiq
Dubai, United Arab Emirates
Nekhil Maroli
Dubai, United Arab Emirates
Vedi altro
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