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Chi sono
Dedicated and results-oriented professional with many years of experience in effectively overseeing front office and rooms division operations. Highly organized and efficient, with a proven ability to thrive in a fast-paced work environment. Adept in handling the demands of hotel operations, with a demonstrated track record of success in ensuring smooth and efficient daily operations. Excellent leadership skills and a strong attention to detail, ensuring that guest satisfaction remains the top priority. A proactive team player, adept at fostering positive relationships with colleagues, staff, and guests. Looking to bring extensive expertise and a dedication to excellence to a dynamic organization.
Esperienza
13 anni e 9 mesi
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Front Office Supervisor
Hilton Malta - Saint Julian's, Malta
Responsabile Rooms Divisionsettembre 2021 - Presente · 2 anni e 7 mesi• Supervising Front Office operations, coordinate activities of reception team, concierge, telephone operators and ensuring compliance with all policies, standards and procedures. • Managing all day-to-day operations, including group operations and liaising with the supervisors of the other departments involved. • Daily accounting administration, rooms allocation, weekly rosters. • Training, motivating, coaching Front Office Team and assisting Front Office Manager to evaluate team performance. • Collaborating with Front Office Manager on ways to improve departmental performance and service. • Participating in the development and implementation of corrective action plans and team training initiatives. • Implementing initiatives to increase Hilton Honors enrolments and marketability,
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Night Duty Manager
Iniala Harbour House - Valletta, Malta
Responsabile Rooms Divisionsettembre 2020 - settembre 2021 · 1 anno e 1 mese• Managed Front Office operation, F&B night operation and staff to ensure total guest satisfaction, assisted in processing reservations from sales department. • Responsible for ensuring the safety and security of hotel guests and staff during the night. • Dealt with guest requests, enquires and complaints. • Performed End of Day procedures to close the business day and liaised with accounts team to ensure accuracy.
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Duty Manager
Radisson Blu Hotels - Valletta, Malta
Managementmaggio 2017 - settembre 2020 · 3 anni e 5 mesi• Ensured smooth operation of the Front Office department and Executive Lounge. • Supervised all areas of the hotel whilst on duty, liaised and collaborated with HOD's across the hotel to support the efficient running of all departments. • Supported the F&B Management team in the day to day running of the department and supervised F&B operation across multiple food & beverage outlets • Responsible for F&B floats/daily F&B cash/ credit card transactions, balanced and closed F&B systems at the end of each shift. • Handled guest’s complaints and special requests; ensuring high level of customer service.
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Front Office Manager
Castello di Velona Resort & Thermal Spa - Montalcino, Italy
Responsabile Rooms Divisionottobre 2015 - novembre 2016 · 1 anno e 2 mesiManaged daily operations of Reception, Concierge and Reservation departments, ensured consistent quality of customer service, liaised with Sales department for corporate clients, tour operators and contracts.
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Assistant Front Office Manager
Radisson Blu Hotel - Milan, Italy
Responsabile Rooms Divisionmarzo 2010 - settembre 2015 · 5 anni e 8 mesiPre-opening, set up of the front office department and implementation of all brand standards, managed front office team and operations, liaised with Front Office Manager in effective administration of the department, Manager on Duty during assigned shifts.
Formazione
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Accounting and Financial Management
School of Management Bocconi University - Milan, Italy
settembre 2014 - giugno 2015 -
Bachelor of Science Economics and Business Administration
Unitelma University - Rome, Italy
ottobre 2007 - giugno 2011 -
National Diploma in Tourism and Hospitality Management
Institute of Tourism & Hotel Management
settembre 1990 - luglio 1995
Lingue
6 lingue
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Italiano
Conoscenza madrelingua o bilingue
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Inglese
Conoscenza madrelingua o bilingue
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Francese
Conoscenza professionale completa
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Tedesco
Conoscenza professionale
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Spagnolo
Conoscenza lavorativa limitata
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Russo
Conoscenza lavorativa limitata
Dati personali
Nazionalità
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Italiano
Data di nascita
May 02nd 1975
Competenze
11 competenze
- Asset Management
- Food&Beverage; Operations
- Front Office Management
- Guest Service Management
- Hotel Management & Operations
- Leadership
- Organization and Planning
- Property System Management
- Revenue Management
- Rooms division management
- Teamwork
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