Dominique Hoyos

Dominique Hoyos

Hospitality Coordinator presso Rosen Hotel and Resorts
Vive a Guayaquil, Ecuador

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Chi sono

Hi, I am Dominique and I come with over 4 years of experience in complete design and execution of range of events including fundraisers, facility rentals, and photography sessions. Possess strong experience in event management involving strategizing, event organization, venue selection, activity planning, budgeting, financial management, catering operations, logistics, vendor relations, and guest services operations, event planning, quality management and team management. I am recognized as an efficient team player who generate significant growth in hotel revenue and effectively motivate personnel to provide superior customer service.

Possess remarkable experience of working in multicultural environment across United States has given me exposure of working in a multi-cultural environment and quality standards applicable in handling clients from different walks of life.

“Accredited with positive feedback from guests continuously while accomplishing review response rate 28+% by successfully delivering exceptional guest services”

I consider myself an expert in managing the catering, and hospitality operations and I ensure maintenance of high standards service to guests, while adhering to hygiene and cleanliness of the place.

I have had the experience of organizing various event related services. Noted for outstanding communications skills, both with guests and staff; resolve problems quickly and equitably to ensure happy customers and happy employees.

If you have any questions regarding my profile or would want to connect with me for a job role. Feel free to contact me directly via my email on domihoyos@gmail.com OR call me on +(593) 9873-83015.

Esperienza

4 anni e 4 mesi

  • Hospitality Coordinator

    Rosen Hotel and Resorts - Orlando, FL, United States

    Receptionist - front office
    giugno 2018 - maggio 2019 · 1 anno

    Here, I headed the complete catering and event management functions, I am involved in delivering presentation entailing property thereby describing its unique features & amenities. Supported performance scrutiny of the hotel through verification and analysis of guest satisfaction systems and financial reports as well as initiating corrective action. Integral member of the Operational Management Team to maximize efficiency and accomplish highest volume of revenue. Key role in implementing departmental/ divisional strategies along with execution of the brand service strategy and initiatives. Coordinated and communicated with the inbound guest ensuring timely resolution of their enquiries and complaints. Conceptualized and conducted various recreational, business, and dining related activities in the hotel and nearby locations. Initiated measures for achieving overall enhancement in the operational efficiency and internal communication by ensuring accurate maintenance of the information and timely maintenance of the communication sources involving departmental front log books precisely.

  • Event Management Teacher Assistant

    University of Central Florida - Rosen College of Hospitality Management - Orlando, FL, United States

    Altro
    dicembre 2017 - aprile 2019 · 1 anno e 5 mesi

    My profile in the company involved providing support to the Faculty Members in development and delivery of the lesson plans considering the specific requirements and core educational standards. Also involved in ensuring availability of high-quality teaching and learning material to support and develop learning process. Collaborated with the teachers for assessing progress ensuring accomplishment of the of the individual educational needs. Planned, organized and participated in meetings along with assessment of the sessions with student`s to encourage improved learning and development. Successfully achieved success rate up-to 50% by initiating innovative and effective guidelines and ensuring timely resolution of the education-related issues. Initiated performance enhancement by reflecting on teaching design and delivery by obtaining and analyzing peer observation feedback, student feedback & external examiner feedback to maintain high quality learning and teaching.

  • Groups & Events Coordinator

    Andretti - Orlando, FL, United States

    Eventi
    settembre 2015 - dicembre 2017 · 2 anni e 4 mesi

    During my tenure with the company, I acted as the key point-of-contact for management and resolution of queries internal as well as external queries. Handled complete event planning involving proposal preparation, budgeting, financial management, venue selection & visit, catering, resource allocation and management, quality management, logistics, vendor liaison & team coordination, etc. Lead planning and management of the logistics for range of events, including fundraisers, facility rentals, and photography sessions. Established, communicated and maintained timelines and priorities on all projects.

  • Food and Beverage Supervisor

    Crowne Plaza Universal - Orlando, FL, United States

    F&B Bar
    marzo 2015 - settembre 2015 · 8 mesi

Formazione

  • Masters of Science in Hospitality and Tourism Management

    University of Central Florida - Rosen College of Hospitality Management - Orlando, FL, United States

    agosto 2017 - maggio 2019

  • Graduate Certificate in Events and Conference Management

    University of Central Florida - Rosen College of Hospitality Management - Orlando, FL, United States

    agosto 2017 - maggio 2018

  • Bachelors of Science in Restaurant and Food Service Management

    University of Central Florida - Rosen College of Hospitality Management - Orlando, FL, United States

    agosto 2014 - maggio 2017

  • Bachelors of Science in Hospitality Management

    University of Central Florida - Rosen College of Hospitality Management - Orlando, FL, United States

    agosto 2014 - maggio 2017

Lingue

3 lingue

  • Spagnolo

    Conoscenza madrelingua o bilingue

  • Inglese

    Conoscenza madrelingua o bilingue

  • Francese

    Conoscenza professionale

Dati personali

Nazionalità

  • Ecuadoriana

Data di nascita

August 23rd 1993

Competenze

6 competenze

  • Able to multitask
  • Budgeting
  • Guest service oriented
  • Reliable and trustworthy
  • Team leading
  • Very organized
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