Duarte Cabugueira

Duarte Cabugueira

Customer Service Agent presso InterContinental Hotels Group®
Vive a Lisbon, Portugal

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Chi sono

My name is Duarte Cabugueira, I am 4 years old, and I have a vast experience working in customer relations, first as a hotel receptionist, part time while I was getting my University Degree, and after that I was promoted to Head of reception. I the worked in the international department of the Ministry of defese in ortugal, Organizing visits of foreign dignataries, everything from welcoming visitor at the airport to making sure the eeting venue was sert up as well as the luncheon area, and organising the catering. I then passed to the Ministry of ~Foreign Affairs, working in the organation and logistics of the Portuguese Presidenc~y of the European Councicl (EU.PT) in 2007. I was accreditation manager for the intire event with my main work was accreditating journalists who where covering the various meetings. As well as setting up "remote" Accreditation locations when the meetings where putside Lisbon. After the presidency ended I was asked to join the Protocol office. There I was in charge of all
oficial correspondence, making covering notes for the same, and making sure they where delivered to their rightful recepients. I also handled the arrival of Diplomats and VIPs, welcoming them officially to Portugal, by meeting them at the Airplane door. I also helped in the planning of state visits of foreign heads of state to Portugal, as well including creating iteneraries for the visit, time schedules, liasing with Police, Civil Portection, National Medical Emergency teams, making sure all bases where covered. Organizing State Banquets at Palacio da Ajuda, one of the former royal palaces.as visits of our President abroad, having accompanied him as past of his entourage on foreign visits. I also organisec minisetrial visits making meeting arrangements, scheules, meeting venues where necessary and luncheon venues and catering, as well as simutanious translation should there be a need for such, and acompanying the VIP from his arrival at the plane door to his leaving on the plane.

Esperienza

31 anni e 5 mesi

  • Customer Service Agent

    InterContinental Hotels Group® - Lisbon, Portugal

    Assistenza clienti
    dicembre 2016 - Presente · 7 anni e 4 mesi

    Telefone reservations and customer supporty for the Intercontinental group.

  • Recepcionist

    KazaPortugal - Lisbon, Portugal

    Reception
    gennaio 2011 - novembre 2016 · 5 anni e 11 mesi

    Recepcionist for short stay apartments. Receving guests, Showing them to thei apartments, making sure everything went smoothly. Quality control with cleaning etc.

  • Customer Service Officer

    Ministry of Foreign Affairs - Lisbon, Portugal

    Assistenza clienti
    febbraio 1997 - dicembre 2010 · 13 anni e 11 mesi

    Portuguese Presidency of the EU 2007 Person in charge of Media Accrestiation in the Accreditation and Security department. Direct contact with journalists and other media personnel from all around the world on a daily basis. Team leader of a team of 7 people. Ministry of Foreign Affairs State Protocol Protocol and VIP relations officer Meeting and greeting foreign dignataries, acompaniment of state visits Preparation of the “Ceremonial Guide For the Diplomatic Corps”. Accompaniement of dignataries on foreign trips, organization of State events such as banquets etc. Worked with the organization of the V Ministerial Conference of the Community of Democracies as well as the Iberian Summit, in Estoril in 2009. Organization of the NATO Summit Lisbon 2010 Working with the organizing commitee to put together the NATO Summit in Lisbon. From setting up meeting and summit rooms, to press centres, acreditation anad security as well as everythiing from paper and pcs to catering. In the end my job was Manager pf the Accreditation aand Security Department. Overseeing the correct accreditation and security policies where enforced and adherered to.

  • Personal Assistant

    Consulate of Portugal in Bahrain - Lisbon, Portugal

    Assistente di direzione
    maggio 2000 - agosto 2006 · 6 anni e 4 mesi

    Assistant to the Honorary Consul General of Portugal in Bahrein Personal assistant of the honorary Cônsul of Portugal in Bahrein , Manama, His Excellancy Abdulla M. Al-Othman. My job description involved taking care of the Consuls personal and proffessional agendas, Booking meetings, Making calls, Being present in Lunches and dinners with the Consul. Organizing staff, taking care o f protocol details on a daily basis. Making sure everything ran smoothly for the Consul. Booking flights, Hotels, meetings and visits. Sometimes acompoanyiing the consul on these trips. Proviiding English/Portuguese simultaneous translations. Dealing with the intricacies of the Diplomatic Corps accredited in Bahrein. Taking care of all logistics needed, from serving tea in a meeting, to organizing dinners, lunches and other special ocasions like the Portuguese National Day. Supporting consular services when needed. Formulating comuniquations with Lisbon Anticipating the consuls every need so as to facilitate his daily personal and proffessional life.

  • Receptionist and then reception Manager

    Travelodge Hotels UK - Sheffield, United Kingdom

    Reception
    novembre 1992 - settembre 2000 · 7 anni e 11 mesi

    All reception duties, customer relations, concierge, back office work

Formazione

  • Certificate in Diplomacy, Image, Protocol and event management

    Escola De Formacao Turistica E Hoteleira

    giugno 2009 - luglio 2009

    Training course in protocol, Image and Communication as well as Event Organization.

  • Certificate as a Customer Service agent - Airport

    Escola de Hotelaria e Turismo de Lisboa - Lisbon, Portugal

    aprile 2006 - luglio 2006

    Training in Ground crew Passenger Assistance as well as the SECURITY course by INAC /Portuguese Aviation Authority

  • Post graduation in International relations and Diplomacy

    Universidade Nova de Lisboa - Lisbon, Portugal

    gennaio 2004 - dicembre 2004

    International Relations - Area of European Travel and Tourism Management as well as Diploimacy

  • Certificate in Public Relations

    Turismo de Portugal - Nossa Senhora de Fátima, Lisboa, Portugal

    luglio 1997 - settembre 1997

    Certificate in Public Relations. Contact and customer service both face to face and via telephone. Comunication, Image and Management of Major events from small business meetings to large corporate events and also weddings.

  • Bachelor of Arts

    University of Sheffield, UK - Sheffield, United Kingdom

    ottobre 1992 - giugno 1997

    Bachelor of Arts in Social and Poliical Studies, Final thesis on Trns European travel, and the importance of internationally minded businesses

Lingue

4 lingue

  • Inglese

    Conoscenza madrelingua o bilingue

  • Portoghese

    Conoscenza madrelingua o bilingue

  • Francese

    Conoscenza professionale

  • Spagnolo

    Conoscenza professionale

Dati personali

Nazionalità

  • Portoghese

Permessi di lavoro

  • Unione Europea

Data di nascita

February 02nd 1973

Patente di guida

Competenze

25 competenze

  • Able to deal with stress
  • asset
  • Commitment and dedication
  • Corporate communication
  • Customer driven
  • E-commerce
  • Effective communicator
  • Energetic and flexible
  • excellent customer service
  • excellent customer service skills
  • Focus on excellence
  • Great customer service
  • Handle complain guest
  • Handling guest
  • Highly committed
  • - Highly responsible
  • Hotel experience
  • Love speaking to guests
  • Managing a team
  • Multi languages
  • Passion for customer care
  • Receptionist
  • Stong team work
  • Strong guest care
  • Work well with others

Altre informazioni

2 informazioni condivise

  • Volunteer Work at Local Council

    Social work at the local council. Working with special needs peopls, people with economic problems, drug addictions etc.

  • Volunteer Street Work

    Working with a team of the organisation "Comunidade Vida e Paz", at noght distributing food, clothing and basic health care to the homeless, and if possible get them into a shelter.

Segue
Escola de Hotelaria e Turismo de Lisboa Dorchester Collection
Dorchester Collection
London, United Kingdom
Bloomberg London
Bloomberg London
London, United Kingdom
Altri membri
Carina Figueiredo
Lisbon, Portugal
Anukshya Shahi
Moscavide, Portugal
Rafaela Albuquerque
Lisbon, Portugal
Luís Salgueiro
Lisbon, Portugal
Francisco Abreu
Lisbon, Portugal
Vedi altro
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