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Chi sono
Passionate about luxury hotels and fine cuisine since I started in the industry.
Esperienza
4 anni e 4 mesi
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F&B Supervisor
Sofitel Golfe d'Ajaccio Thalassa Sea & Spa - Grosseto-Prugna, France
Direzione Ristorazionemarzo 2019 - gennaio 2021 · 2 anni -
Front Desk Receptionist
The Old Hotel Ravel - Clermont-Ferrand, France
Receptiongiugno 2018 - agosto 2018 · 3 mesi -
Events Manager
Le Burgundy Paris - Paris, France
Eventodicembre 2016 - settembre 2017 · 10 mesiLe Burgundy Paris is a 5* boutique hotel located in the 1st arrondissement of Paris. The hotel offers 59 rooms and suites, a Spa by Sothys, a bar and the Michelin starred Le Baudelaire restaurant. Following my hostess position, I continued my evolution in the office of the hotel as Sales representative/Event Manager, covering a maternity leave. Missions: - Events request management on the phone or by email (dinner, lunch, showroom, press presentation ...) from 5 to 60 persons. Mailing of the proposal according to their needs and refinement with the client. - Creation and diffusion of the function sheet of the event - Follow-up of each event : contract signature, final bill creation, follow-up of the payement, reminders ... - Reach the objectives set by my direction each month
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Hostess
Le Burgundy Paris - Paris, France
Host / Hostessottobre 2016 - dicembre 2016 · 3 mesiLe Burgundy Paris is a 5* boutique hotel located in the 1st arrondissement of Paris. The hotel offers 59 rooms and suites, a Spa by Sothys, a bar and the Michelin starred Le Baudelaire restaurant. Missions : - Welcoming each guest at their arrival at the bar or restaurant le Baudelaire - Taking of reservation for bar and the restaurant through thefork.com software - Cloackroom monitoring - Assitance to the bar and restaurant teams when needed - Guest relation & explanations about the menus and the catring services of the hotel, in person, by phone and email
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Community Manager/Communication Assistant (Intern)
Paris Marriott Rive Gauche Hotel & Conference Center - Paris, France
Marketingmaggio 2016 - settembre 2016 · 5 mesiAs part of my third year internship, in parallel of my event coordinator missions. - Creation of the publications calendar on social networks of the hotel (Facebook, Twitter, Instagram). - Writing of content and publication on-line. - Creation of visual promotion for entertainment in the hotel and different social networks. - Interaction with customers through their publications and private messages. - Filming and editing videos. - Public identification and adaptation of content. Tools used: localmeasure.com, canva.com, Snapseed, hootsuite.com
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Events Coordinator (Intern)
Paris Marriott Rive Gauche Hotel & Conference Center - Paris, France
Eventomarzo 2016 - settembre 2016 · 7 mesiThe Paris Marriott Rive Gauche Hotel & Conference Center is located in the 14th arrondissement of Paris. This is a 4 * Hotel with 757 rooms including 51 suites and 4600 square meters of versatile spaces for organizing events. This is my third year internship of Bachelor Tourism Management. Missions as event coordinator: - Preparation of events ((from 5 to 100 people) with the customer: plan, choice of menus, validation of AV, set-up, animation, parking ... - Updating the event information in the OPERA planning software. - Creation of site plan (Meeting Matrix software). - Participation in the monitoring of clients on site (reception, presence at key moments of the event) and interface between operational teams of the hotel & conference center. - Competitive intelligence. • Various administrative tasks: Deposit monitoring, Invoicing, Purchase Order monitoring and post-event Tthank you letters,Customer satisfaction survey monitoring (ESS), crediting points / miles for Marriott Reward after customer events, C
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Front Desk Receptionist
Aparthotel Playa Mar & Spa **** - Port de Pollença, Spain
Receptiongiugno 2015 - settembre 2015 · 4 mesi -
Front Office, Marketing & Sales, Housekeeping (Intern)
Hotel Le Place d'Armes - Luxembourg City, Luxembourg
Housekeepinggiugno 2014 - agosto 2014 · 3 mesiLe Place d'Armes is a five star hotel Relais & Châteaux. Located in the heart of Luxembourg city, it is one of the best hotel in the country. - Front Office : Welcoming, Check-in and rooming, Conciergerie (including porter and valet), E-mail processing, Reservations, Various tasks - Marketing & Sales : Viewing of the hotel and banquet rooms for external clients, Social network management and E-marketing, Customer database development, Mailing creation, Administrative assistance - Housekeeping : Support of chambermaid, Inspection of the rooms, Laundry management, Cleaning product inventory
Formazione
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MBA in International Hotel Management
Vatel Bordeaux (France) - Bordeaux, France
novembre 2017 - febbraio 2019Wine & Spirits Management specialization
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Bachelor Tourism Management
EMVOL - ESC Troyes
settembre 2013 - settembre 2016Hotel & restaurant management Major
Lingue
3 lingue
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Francese
Conoscenza madrelingua o bilingue
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Inglese
Conoscenza professionale completa
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Tedesco
Conoscenza lavorativa limitata
Dati personali
Nazionalità
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Francese
Data di nascita
October 29th 1995
Patente di guida
Sì
Competenze
17 competenze
- Content Writing
- F&B
- Fidelio Suite 8
- Hootsuite
- Hôtellerie
- Laundry hotel
- Opera
- Outlook
- Pack Office
- Report writing
- Sales
- Service
- Visual communication
- Youtube
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