Fabiola Fassi

Front Desk Receptionist presso The Ascott Limited Europe
Vive a Paris, France

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Chi sono

I am a very strong motivate girl who graduated in Languages and Communication for Industries and Tourism at the University of Aosta Valley in Italy, with a double degree in Italy and France.
I am open-minded, flexible, professional and I always try to give the best in everything I have planned to achieve.
I would like to learn new things and skills to improve my knowledge and skills while working
Quick learner, hard worker and fast thinker, I have strong organisation skills which lead me to excellent performances.
I can speak fluently Italian, English, French and Spanish, I have a basic knowledge of German, Russian and I have actual plans to learn new languages and improve my current ones.

Esperienza

8 anni

  • Front Desk Receptionist

    The Ascott Limited Europe - Paris, France

    Reception
    maggio 2019 - Presente · 4 anni e 11 mesi

  • Front Desk Officer

    Italian Hospitality Collection - Courmayeur, Italy

    Reception
    dicembre 2018 - aprile 2019 · 5 mesi

    Member of Leading Hotels of the World, 5*****. • New opening team member • 5 stars hotel experience with excellent Leading Hotel Of the World procedures and chain’s knowledge. • Excellent knowledge of Protel.

  • Front Desk Receptionist

    QC Terme spas and resorts - Courmayeur, Italy

    Reception
    settembre 2018 - dicembre 2018 · 4 mesi

    4****/5*****. • One month training course in QC Terme Spa and Resorts Bagni di Bormio (5***** in Bormio, Lombardy) in order to be trained to work in other resorts of the chain. • Good knowledge of the spas and hotels Bagni Nuovi and Bagni Vecchi. • Knowledge of Ericsoft, Hotel Supervisor and Vertical Booking system. • Ability to deal with all type of guests mainly in Italian, French and English over the phone and transfer calls to the right department. • Excellent communication skills in person and over the phone answering and anticipating guests’ questions. • General knowledge of spa and resort reservation’s packages. • One week training in the spa of the Grand Hotel Bagni Nuovi. • Excellent problem solving skills linked to an excellent complain handling knowledge. • Great knowledge of all the packages: the specific ones (GUSTO, NOTTE, FUGA etc.) and the standard ones of the hotel. • Excellent lobby host and “queue solving” skills.

  • Guest Service Agent (Day/Night)

    One Aldwych - London, United Kingdom

    Guest Relations
    luglio 2018 - settembre 2018 · 3 mesi

    Member of Leading Hotels of the World, 5***** LUXURY. Day: • Excellent knowledge of Protel, Genesi (for RS orders) and Smart Lock (to cut the keys) for check in and check out. • Excellent ability to acknowledge SAG (Special Attention Guest), VIP and guests. • Cover of Telecoms’ shifts: dealing with guests in house, external and companies over the phone from all over the world, in different languages. Great ability to check and prepare the registration cards and the daily rates for the next day arrival and preparing special welcome vouchers for incoming guests. • Cover of Reservations department: daily check reservations’ inbox and promptly respond to all the queries whenever possible. Good knowledge and practice on making a reservation check the availability, rates and a general knowledge on the hotel’s packages. • Room service coverage: excellent ability to take room service orders and coordinate with the Room Service department, general knowledge about room service menu’ and amenities. • Excellent ability to room the guest to his room and introduce him to it by explaining all the facilities he has. • Excellent knowledge of the tasks list of the different shifts (Early, Late, Night) • Ability to anticipate and accommodate guests needs. • Accounting skills: check on guest’s bills, receipts and payments, cash handling (including float manage), third party payments, calculation of rates, credit checks, charge of late and minibar charges and currency exchange. • Take care of DND (Do Not Move) and room change allocation. Night: • Coverage of night shift. • Prepare and print the newspaper list in order to provide them to the guests. • Ensure that the float is always balanced. • Complete remaining check ins. • Release of pre-authorizations taken upon check in, opt-in and opt-out turned to green button for next day’s arrivals. • Print of company reports and other departmental reports for the next day. • Check of all the bills off guests checking out the next day. • Checking and perform wake up calls. • Room service and reservation coverage during the night. • Check and complete next day’s arrivals with the making of vouchers and promotions. • Credit check during the nights for next check out reservations.

  • Front Desk Receptionist

    Hilton London Bankside - London, United Kingdom

    Reception
    dicembre 2017 - giugno 2018 · 7 mesi

    5*****. • Switchboard operator: dealing with guests on the phone and via e-mail to help their needs, answering and texting them using Kipsu to guarantee assistance at all times, dealing with Due Outs of the day and complete the daily checklist. • Professionalism and professional language used with guests and colleagues. • Ability to work alone during the shifts and cover night shifts. • Check in/out, e-check in process dealt with a professional and courteous manner. • Very good knowledge of OnQPMS system. • Excellent knowledge of HHonors` memberships and delivery of benefits. • Ability to cover night shifts when needed: full knowledge of the checklist, 3rd party and direct bills, pre-reges and no shows, matching of PDQ machines, take care of Gold and Diamond members, printing reports. • Dealing with due outs, pendings, enrollments, explanation of Hilton benefits. • Handling complaints joined with great solving-problem, positive attitude. • Float manage and cash handling experience.

  • Front Desk Receptionist

    Coppa Club Tower Bridge - London, United Kingdom

    Reception
    novembre 2017 - dicembre 2017 · 2 mesi

    • Control of igloos, restaurant and snugs areas. • Confirm all the bookings for igloos and restaurant by calling the customer. • Usage of BookATable as reservations and control system. • Giving information to clients about bookings, igloos, info. • Coordination and good team working plus excellent development of self-decision situations. • Good knowledge of the numbers of tables. • Organize bookings and walk-ins reservations. • Escorting clients to their tables and helping the waiting staff to set up tables when busy. • Ability to work outside at all temperatres. • Clean and keep tidy the reception position.

  • Front Desk Night Receptionist

    The Cumberland - London, United Kingdom

    Reception
    dicembre 2016 - novembre 2017 · 1 anno

    4****. Night: • Check in and extension of Pay Masters and Epos for payment of 3rd party companies. • Create Add Ons. • Charging of 3rd party credit cards of Expedia, Agoda, Orbitz, Destination of the World, ecc. • Printing backups from Hotelbeds, Tourico, Kuoni and Hotel Direct and charging city ledgers credit card and calculate and chek rates on the City Ledgers. • Assuring customers an excellent service. • Checking credit limits and correcting them. • Checking the match of the PDQs and cash reconciliation of all the departments. • Switchboard operator – night, excellent ability to call hospitals, police and to establish relationships between the caller and the called.

  • Front Desk Receptionist

    The Cumberland - London, United Kingdom

    Reception
    dicembre 2016 - novembre 2017 · 1 anno

    4****. Day: • Individual work strengths and a great and compact team working team. • Huge multicultural environment with excellent languages skills. • Excellent knowledge about check in and out process. • Excellent customer service skills towards the guests by satisficing their needs in a complete unique way with a positive attitude and problems-solving attitude keeping a calm and professional manner. • Great ability to work under pressure in multiple busy and rush hours. • 2 days training in Housekeeping department, 2 days training in Concierge department and 1 day training in 20GCP, switchboard, 1training in Profiles and 2 in Reservations. • “Lobby host”: welcoming people, introducing them to the hotel, helping them directly and practically. • Ability to handle complaints and deliver an excellent customer service. • Excellent knowledge of Opera PMS. • Switchboard operator.

  • Barista

    Starbucks Coffee Company - London, United Kingdom

    Bar
    novembre 2016 - febbraio 2017 · 4 mesi

    • Ensure that client`s orders are quickly made in a professional and safe manner. • Take care of the till and of the products of the shop. • Excellent working team. • Cleaning and take care of the shop.

  • Front Desk Receptionist

    Euston Square Hotel - London, United Kingdom

    Reception
    giugno 2016 - novembre 2016 · 6 mesi

    3***. • Greet guests in a professional and friendly manner. • Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs and welcoming them by using their mother tongue. • Build a good relationship with the guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel. • Training in housekeeping and sales marketing.

  • F&B Team Member

    Euston Square Hotel - London, United Kingdom

    F&B Sala
    giugno 2016 - novembre 2016 · 6 mesi

    • Responsible for the breakfast service to be delivered to the customers of the hotel from 6.30 am to 10 am. • Take care of the customers and help their needs. • Clean up tables and set up the breakfast buffet.

  • Waitress

    Bacco Italian Restaurant and Wine Bar - London, United Kingdom

    F&B Sala
    giugno 2016 - novembre 2016 · 6 mesi

    • Acquired mise en place, positions of cutlery, glasses and dishes, position of guests and number of tables and name of dishes. • Give the guest information regarding our food and beverages.

  • Hostess/Promoter

    Cinelandia Aosta - Aosta, Italy

    Host / Hostess
    dicembre 2015 - gennaio 2016 · 2 mesi

    • Promoting eating services at the cinema and the special offers which the building has, working in a multi-language atmosphere. • Welcoming clients in a courteous, warm and friendly manner and help them satisfying their needs. • Excellent use of languages skills with a specific note on the French language.

Formazione

  • IELTS Academic

    Westminster Kingsway College - Hospitality and Tourism Management - London, United Kingdom

    ottobre 2016 - aprile 2017

    International English Language Testing System; academic. Level: B2/C1.

  • Applied Foreign Languages

    Université Savoie-Mont Blanc - Chambéry, France

    settembre 2013 - ottobre 2017

    Second year of University abroad in Chambéry, France. Double degree Italy/France. LEA (Langues Etrangeres Appliquees): French, Spanish, English level C1. German choosen as an extra course.

  • Languages and Communication for Tourism and Business

    University of Aosta Valley - Italy

    settembre 2013 - ottobre 2017

    Degree expected in October 2016 . Double diploma in Italy and France (LEA). English, Spanish, French level C1, Italian C2.

  • Foreign Modern Lnaguages

    Liceo Linguistico Moderno U. Foscolo - Asti, Italy

    agosto 2008 - giugno 2013

    Degree in foreign langiages and literature in this Languages High School in 2013.

Lingue

6 lingue

  • Italiano

    Conoscenza madrelingua o bilingue

  • Francese

    Conoscenza professionale completa

  • Inglese

    Conoscenza professionale completa

  • Spagnolo

    Conoscenza professionale completa

  • Tedesco

    Conoscenza di base

  • Russo

    Conoscenza di base

Dati personali

Nazionalità

  • Italiano

Permessi di lavoro

  • Unione Europea

Data di nascita

December 07th 1994

Patente di guida

Competenze

20 competenze

  • Arte
  • Communication
  • Creative and opened mind
  • Creatività
  • Determination
  • Enthusiasm
  • Fast Learner
  • Foreign languages
  • I can work alone
  • Languages knowledge
  • Literature
  • Marketing
  • Musical skills
  • Organizzazione
  • Problem solving skill
  • Sales
  • Sport
  • Team working
  • Tourism
  • Working on reception
Contatti
Hermes Recruit
Cruise Ship Careers presso Hermes Recruitment
Umberto De Padua
Front Desk Agent presso Sheraton Grand London Park Lane
Segue
Ritz Paris
Ritz Paris
Paris, France
Renaissance Paris Republique Paris Marriott Rive Gauche Hotel & Conference Center
Altri membri
Joséphine Foy
Paris, France
Josephine Foy
Paris, France
Elisa Picciau
Paris, France
Fernando Mancini
Madrid, Spain
Vedi altro
Chiudi
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