GEORGE YU

GEORGE YU

Customer Service Executive l Administration Officer presso Emirates Driving Company PSC
Vive a Abu Dhabi, United Arab Emirates

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Chi sono

Achiever with in depth ten years UAE-KSA multi-tasking work experience in the field of Administration, Customer service, Operations & Personnel. Proactive in identifying opportunities to enhance administrative processes, improve client relations; Collaborate functionally across organizational levels to build consensus, track benchmark achievement & ability to overcome complex challenges in creating solutions that improve operational efficiency.

Esperienza

19 anni e 5 mesi

  • Customer Service Executive l Administration Officer

    Emirates Driving Company PSC - Abu Dhabi, United Arab Emirates

    Assistenza clienti
    febbraio 2015 - aprile 2019 · 4 anni e 3 mesi

    ADMINISTRATION:  Created efficient Word database for forms, letters and documents, which decreased production time by 20%.  Instituted procedures for accounting & human resource functions, which brought consistency & reduced mistakes  Assisted and arranged meetings between EVPs and their 200+ departmental employees.  Provided exceptional support to managers and co-workers, hence increased the overall efficiency by 30%.  Coordinated team events at the best yet economical locations, saved expenses by 40% consequently.  Delivered backup support to other departments, which was highly admired by the General Manager.  Accelerated the appointment system by incorporating an interactive calendar, resulting in hassle-free appointment logging. Collaborated to centralize the database for easy retrieval of information.  Demonstrated excellent abilities in customer orientation by assisting the marketing department in promotional activities and campaigns. Trained 15 newly hired staff members. CUSTOMER SERVICE:  Recipient of multiple positive reviews acknowledging dedication to excellent customer service.  Scored in top 10% of employees in successful resolution of issues - drive sales goals and achieve quotas.  Politely assisted customers in person and on the telephone; Raise and explained new membership contracts.  Draft, open and maintain customer accounts by recording account information in the SRS system.  Processed an average of 50 new daily customers for school enrollment and class booking registration.  Described product portfolio to customers and accurately explained details and cost benefits.  Processed high-volume of daily cash-card payments collection, invoicing & billings.  Answered questions with up-to-date knowledge, built customer relationships, referrals, generate loyal clientele.  Investigated and resolved customer enquiries and complaints in a timely and empathetic manner.  Generate superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot; developed a reputation as an efficient service provider with high levels of accuracy.

  • Administrator

    ARABTEC CONSTRUCTION LLC - Abu Dhabi, United Arab Emirates

    Amministrazione generale
    agosto 2012 - dicembre 2014 · 2 anni e 5 mesi

    Facilities Maintenance Supervision:  Generate efficient site facilities maintenance procedures and eliminate inefficient practices; facilitate structured implementation of MEP, Civil works & Housekeeping maintenance action plan.  Implement proper records and conduct preliminary analysis of executed works pending works, materials ordered and consumed and feedback to the appropriate personnel in order that Property Services can accurately monitor its' work against agreed departmental performance parameters.  Implement accurate inventory of important site items and equipment, together with its' associated service history when it comes to 'repair & replace' analysis with 100% success rate. Construction site office Administration: • Manage & Administer site office operations & services. • Coordinate secretarial & clerical requirements between project manager’s office & consultant’s offices. • Supervise the accuracy of staff and Labor timekeeping system encoding and Manpower allocation reports. • Respond to; assist enquiries and technical requisitions from Senior & Junior site engineers. • Control & manage the flow of stationeries, office supplies, pantry requirements & general purchase requisition. • Coordinate the handling of documents and records for proper archiving & Document Control. • Administer & supervise continuous implementation of excellent housekeeping & safety compliance to all offices. • Acting as Liaison officer including the Project Manager–Consultant–Client & Arabtec central Office. • Review, proof read and ensure accuracy of reports and documents prepared; submitted by office assistants & secretaries in consultation and approval by the Project Manager. • Formulate decisions and coordinate to concerned department for approval as may deem necessary; responsible for composition of letters & Memos with corporate importance & general correspondence. • Responsible for quick dissemination of information in the event of emergencies so as to emergency services are alerted in a timely manner to eliminate damages to company’s personnel and property. Personnel Administration – HR Generalist: • Prepare warning letter, disciplinary notice, Leave request. • Processing Sick leave & annual leave for line approval. • Absconders, employee transfer & end of contract. • Inter-departmental memo writing & correspondence. • Review, recommend, propose improvement measures. • Implementation of company disciplinary code of conduct. • Camp boss coordination regarding staff accommodation. • Processing employee appraisal review, line approval. • Employee increment review & recommendation. • Resignation & termination approval processing. • Online attendance system encoding for payroll. • Outline & propose appropriate staff training modules. • Job practices monitoring as per UAE labor laws. • Transport section coordination for staff bus services.

  • Administrator

    SAUDI OGER LTD - Dammam, Saudi Arabia

    Amministrazione generale
    ottobre 2008 - aprile 2012 · 3 anni e 7 mesi

    Personnel Administration – HR Generalist: • Administer, control & coordinate the operations between Aramco site Admin-HR office and Saudi Oger head office. • Manage new employee induction, line department orientation, Project Director’s final briefing, and Safety department orientation. • Assist as mediator between workers and section heads concerning grievances and resolution of issues. • Continuous coordination between Camp Boss & transport section for employee’s accommodation & transportation. • Generate & Organize employee’s 201 File, Documents control; Oversee consistent Personnel disciplinary policies and procedures. • Coordinate Passport Requisitions; Visa Requisitions; Iqama & Insurance card; KSA Drivers’ License processing. • Spearhead and streamline site personnel working procedures consistent to Saudi Oger HR policies and Aramco regulations. • Organize personnel involved in skills training and site manpower work assignment activities. • Draft & schedule quality improvement measures related to skills trade enhancement and exams. • Implement and coordinates job audits for classification and compensation review studies. • Helping employees file health, dental, life, and other deferred benefit claims. • Meeting with department managers to develop specific manpower budget & recruiting plans. • Draft Warning Letters; Disciplinary Notices; Legal Department Investigation coordination. Office Administration & Secretarial: • Compose letters and Memos, e-mail correspondences with corporate importance that requires immediate resolutions. • Consolidate monthly staff attendance reports for system Payroll & Voucher payment encoding. • Coordinates secretarial & clerical requirements between Project Director & central Administration office. • Manage the flow of stationeries & related office supplies. • Coordinate office procedures, take accurate minutes of meetings & manage staff appointments. • Monitor & Coordinate quality housekeeping and facilities maintenance to all office departments. • Interprets Admin Regulations, Memoranda of Understanding & Agreement policies. • Accomplish action Plan and progress reports.

  • Sales & Operations Administrator

    HONDA PHILIPPINES INC. - Cebu City, Philippines

    Commerciale e Marketing
    febbraio 2007 - maggio 2008 · 1 anno e 4 mesi

    Sales & Operations – Administration: • Oversee area sales & operations activity for Honda motorcycle division & manage to increase market share by 50% in just six months of market campaign. • Spearhead and conceptualize strategies and direction for sales & after sales business operation target along with extensive coordination to local sales dealer & related internal-external support departments; e.g. Manufacturing plant, Logistics, Parts, Accounting, Finance, Admin & Marketing division. • Continuously manages administrative functions to ensure quality and relevance, manages accurate and timely sales activity and performance reports, analyses report data to project trends and build forecasts, maintains accurate and complete client and prospect database. • Increase & achieve the number of local network sales dealers & service center to 20 branches. • Formulate and implement action plans thru consensus building to all sales networks, service center branches and monitor their respective production performances. • Identify opportunities and weaknesses within territories and make proposals to create value and increase operational efficiency. • Manage & monitor individual branch head daily productivity & technical efficiency performances. • Perform & coordinate HR & admin functions; e.g. personnel practices, recruitment, employee relations, training, salary valuation methods, mediation, progressive discipline, and employee performance appraisal. Customer Service – After Sales: • Schedule-supervise trainings of technicians, motivate and lead after sales technical teams to achieve set quality objectives & ensure product warranty targets. • Maintain contact with clients to obtain customer feedback regarding product service quality. • Assist end-user clients & dealers in resolving issues and complaints concerning purchased products service warranty claims. • Build and establish good work relationship with clients to facilitate increased patronage and revenue. • Monitor contract details to notify clients of pending service warranty expiration and help process extended warranty service options. • Organize promotional & marketing campaigns to create awareness and publicity for dealers. • Develop and optimize support and service processes, spare parts, and systems. • Oversee all post-sales services provided to clients to ensure customer satisfaction. • Provide periodic reports to management on all after sales activities.

  • Sales & Operations Administrator

    BOSCH PHILIPPINES INC. - Cebu City, Philippines

    Commerciale e Marketing
    novembre 2005 - gennaio 2007 · 1 anno e 3 mesi

    Sales & Operations – Administration: • Develop and create new sales dealership outlet within the assign territory for Bosch power tools business. Implement sales & marketing initiatives, strategies and programs to capture key demographics. • Establish sales objectives by forecasting and developing annual sales quotas for the assign region; projecting expected sales volume and profit for existing and new products by adding 5 new dealers in just 60 days of business development campaign achievement. • Manage 20 sales dealer & service center branches with hundred third party retail sales rep., technical staff to monitor & coordinate; in terms of marketing, maintain sales volume, product mix, selling price by keeping current with supply & demand, changing trends, economic indicators and competitors. • Collect data, analyze reports, maintain financial information; prepare budgets; approve expenditures. Create incentives to motivate employees. • Develop & establish new dealership accounts, provide technical sales & marketing support to new business partners and add value to the whole power tools retailing process. • Organizing Marketing programs, special events, product launching, conventions, trade shows, executive meetings, over the counter sales strategies and direction in a team environment. • Streamline sales training programs for distributor’s staff members to improve sales outcomes, product knowledge, after-sales technical support and seek out new sales opportunities through cold calling & networking. • Monitor and control inventory at each location, coordinate transportation and distribution of stocks. Review historical operations data and reports to identify areas for improvement and innovation. Customer Service – After Sales: • Fast-track the execution of warranty claims from local dealers to Bosch central office. Provide consultative technical support to end users. • Build customer relationships through solution-oriented communication & personal technical site visit. • Expedite accounting paperwork, receivable, payments and credits for warranties. • Expedite prompt replacement of parts to customers and field technician at the minimum within 24 hours. Provide consultative after-sales technical support to end users and dealers. • Collaborate with after-sales section Manager, Director of Service, and other involved departments to resolve escalated problems. Streamline compliance with all safety policies, practices and procedures. Reviews claims exceeding the time frames prescribed.

  • Senior Operations Supervisor

    GARCIA & SONS INC. - General Santos City, Philippines

    Amministrazione generale
    settembre 1999 - ottobre 2005 · 6 anni e 2 mesi

    Sales & Marketing: • Streamline a retail sales outlet and a manufacturing section exclusive for home furnishing & furniture products. Coordinate store merchandising, inventory control, sales activities, cost analysis, accounts receivables, and resolve business issues and improve monthly sales by 100%. • Organize product improvements & introduction of new products by remaining updated in the industry, market activities, and competitors’ challenges. • Develop & implement local marketing, trade fair and advertising activities. Promote new business opportunities to meet trends & competition. • Develop market analysis to identify customer needs, price schedules, and discount rates. Negotiate close deals and handle complaints • Manage activities to make sure that they get completed in a timely manner. Responsible for assisting with marketing campaigns. Operations & Administration: • Recruit, interview and hire sales clerks and third key personnel. Coach, develop, provide training, set performance goals and motivate to develop their skill to ensure that a high professional standard is achieved and monthly sales target and KPI target are met. • Augment supervisory responsibilities in accordance with the organization's policies and applicable laws; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving industrial problems. • Organize plant production & business development activities to ensure continued performance output. • Execute business plans & collaborate with section heads to create strategic plans aligned with company objectives. • Manage and evaluate market data to determine and organize a sustainable product campaign. Implement operations objective; production target, personnel supervision, organize logistics, coordination of commercial activities and assist customer service concerns. • Facilitate client requirements meetings and stay updated with client needs, deliver sales presentations-proposals with a successful closing rate. • Raise active participation and membership in networking organizations. Develop strategies and direction in a team environment. Manage problems & opportunities, and exercise considerable judgment.

  • Front Desk Receptionist

    MANILA GALLERIA SUITES - Metro Manila, Philippines

    Assistenza clienti
    aprile 1999 - settembre 1999 · 6 mesi

    Reception: • Greet and register guests in a 100+ room hotel using a Point of Sale (POS) Terminal, memorizing faces & names to ensure personalized service throughout guest stays. • Accomplished a 95% customer satisfaction rating covering categories such as friendliness, efficiency & knowledge. • Assisting front desk colleague in using POS Terminals, room inspection, providing guest services, and confirming online room reservation services. • Take & confirm reservations over phone, email and in person, ensuring no reservation overlaps &r over-booking. • Promote the enrolment of guest on the loyalty program & apply whenever possible "up selling techniques" to upgrade the guest or sell all in-house service. Concierge – Valet: • Assisted physically challenged travelers and other guests with special needs. Communicate parking procedures to guests-visitors and dispatch bell staff or valet staff as needed. • Transferred luggage, trunks, and package to and from rooms, loading areas, and vehicles by hand or using baggage carts. Delivered messages and room service orders, and ran errands for guests. • Supplied guests with directions, travel information, and other information such as available services and points of interest. • Assisting hotel guest room accommodation, amenities & business center coordination.

Formazione

  • Bachelors Degree in Business Administration

    University of San Jose Recoletos - Cebu City, Philippines

    aprile 1995 - marzo 1999

    Bachelor of Science in Business Administration major in Management is a five year degree program designed to equip students with the concepts and principles of Business Management with critical decision making skills for strategic and executive work necessary for competing in the ever-changing tech driven business globalization.

Lingue

5 lingue

  • Tagalog

    Conoscenza madrelingua o bilingue

  • Inglese

    Conoscenza madrelingua o bilingue

  • Spagnolo

    Conoscenza lavorativa limitata

  • Cinese

    Conoscenza lavorativa limitata

  • Arabo

    Conoscenza lavorativa limitata

Dati personali

Permessi di lavoro

  • Emirati Arabi Uniti

Data di nascita

December 15th 1978

Patente di guida

Competenze

14 competenze

  • Administrative support
  • After sales support services
  • Basic Computer hardware & software installation
  • Business correspondence
  • Clerical and Secretarial
  • Client-oriented
  • Customer Care
  • Driving - manual & automatic Light/Heavy vehicles
  • Microsoft Office Suite-
  • Multitasking
  • Office Equipment & Automation
  • Power Tools & Handy Man operations
  • Sales & Marketing
  • Social Media moderation & management

Altre informazioni

1 informazione condivisa

  • CORE COMPETENCIES

    • Office Administration Procedures & Professionalism
    • Multi-tasking, time management & Organization
    • Secretarial & Clerical task coordination
    • Reporting, writing Administrative Correspondence
    • Supply Management & Inventory Control
    • Managing , Processes & Analyzing Information
    • Business Operations & Personnel Administration
    • Positive Team work, Collaboration, Leadership
    • Client orientation & relationship management
    • Adherence to high Customer Service standards
    • Customer Service Policies, Rules & Procedures
    • Account Management, POS, Marketing & Sales
    • Administration and supervision of HR program
    • Adapts to changing work; CRM, HRMS systems
    • Managing Human Resources & financial assets
    • Proofreading Documents & Managing Databases
    • Mentoring, Supervision & Problem resolutions

    Technical Proficiencies: Microsoft Office Suite (Excel, Word, Access, Power Point), SQL Server Management Studio, Desk top publishing, MAC,
    QuickBooks & social media

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Segue
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Abu Dhabi, United Arab Emirates
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