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Chi sono
A customer focused, hardworking and articulate individual who possesses a friendly approach, and has an experience of providing a professional and efficient service to clients/customers along with strong time management skills and ability to listen carefully to customer requirements. Able to ensure high levels of customer satisfaction and to exceed expectations when it comes to customer care – either internal or external customer. Has the “can do” and positive attitude, highly flexible which is required in this fast paced and ambiguous work environment. Having insatiable energy and time management skills to produce excellent results and being able to build outstanding customer relationships.
Esperienza
13 anni e 6 mesi
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Marketing and Fraud Control
Falcon Travel - Doha, Qatar
Marketingottobre 2017 - Presente · 6 anni e 6 mesiSocial Media Marketing - Responsible for coordinating and executing the company’s social media strategy, working across key social media channels including Facebook, Twitter and LinkedIn and Instagram. Develop, implement and manage our social media strategy. Manage and oversee social media content. Measure the success of every social media campaign. Stay up to date with latest social media best practices and technologies. Use social media marketing tools such as Buffer, Hootsuite and/or SocialPilot. Fraud Analysis - Identify fraudulent transactions and cancel them from further processing. Interact with banks and customers to validate information and to confirm or cancel authorizations. Resolve customer issues within the scope of existing service level agreements. Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts. Determine existing fraud trends by analyzing accounts and transaction patterns. Administrative - Answer and direct phone calls . Organize and schedule appointments. Plan meetings and take detailed minutes. Answer and direct phone calls to right department. Recruitment - Participating in recruitment efforts. Posting job ads and organizing resumes and job applications. Scheduling job interviews and assisting in interview process.
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Customer Service/Support Representative
Eaton’s Cooper Crouse Hinds - Valenzuela, Philippines
Assistenza clientimarzo 2016 - luglio 2017 · 1 anno e 6 mesi Interacts professionally with internal and external contacts Review all orders for accuracy, pricing, terms and conditions, delivery requirements, specifications and other contract requirements. Confer with other departments regarding order requirements. Prepare necessary paperwork and process order. Respond to inquiries and emails as required, to identify delivery status, availability of product. Coordinate and handle problems relating to customer orders are entered accurately, completely and on time. Ensure returns and credits are processed quickly and accurately.
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Credit Admin Tier II
PCM BPO LLC (Formerly OSRP, LLC) - Mandaluyong, Philippines
Finanza e contabilitàdicembre 2014 - marzo 2016 · 1 anno e 4 mesiImplement collection procedures of the company through monitoring of accounts and initiate necessary courses of action based on account status. Assist customers on their late payment or past due accounts, billing concerns and others. Ensures timely collections of invoices and accurate accounts receivable aging Researches customer deductions and charge backs Initiates paperwork for debit/credit memo approval Responds to customer requests for account summaries, invoice copies and freight documentation while building positive customer relationships Works with sales to address credit and collection issues with customers, including disputed items and charge-backs
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Credit Administrator
PCM BPO LLC (Formerly OSRP, LLC) - Mandaluyong, Philippines
Amministrazionegennaio 2013 - dicembre 2014 · 2 anniPreparation of all documentation required for accounts being sent to collection agencies, legal and bankruptcy files. Issuing credit required on price adjustments, freight, restocking charges, tax, etc. Generating and preparing copies of invoices, credit memos, adjustment and statement of accounts, proof of deliveries upon request. Respond to customer’s inquiries both inbound and outbound credit queue. Initiates paperwork for debit/credit memo approval.
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Credit Card Processing Representative
PCM BPO LLC (Formerly OSRP, LLC) - Mandaluyong, Philippines
Assistenza clientiagosto 2010 - gennaio 2013 · 2 anni e 6 mesiHas the primary responsibility for Fraud prevention Responsible for timely processing and confirmation of all orders that are released to credit card processing buckets and subsequent release of those orders that meet the established criteria. Interfacing with internal and external customers and credit card users and issuers to confirm the validity of information provided during order placement and to detect and escalate suspected fraudulent orders. Handling customer incoming calls in a timely manner to provide internal and external customer support Notifying internal and external customers of orders that have been declined or other issues that are during order confirmation process either by telephone or by email.
Formazione
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Bachelor's Degree
Polytechnic University of the Philippines - Manila, Philippines
giugno 2006 - maggio 2010
Lingue
2 lingue
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Inglese
Conoscenza madrelingua o bilingue
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Filippina
Conoscenza madrelingua o bilingue
Dati personali
Nazionalità
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Filippino
Patente di guida
Sì
Competenze
18 competenze
- Admin Support
- Amadeus GDS
- Credit Control
- Credit management
- Customer relationship management
- Customer Service Skils
- Data Entry Skills
- E-invoicing
- Fraud Detection
- GDS Reservations
- Good customer service
- Good in microsoft
- Order Management
- Receptionist
- Sabre GDS
- SAP ERP
- Social Media Marketing
- Strong hospitality
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