Glenn Noble

Glenn Noble

Marketing and Fraud Control presso Falcon Travel
Vive a Doha, Qatar

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Chi sono

A customer focused, hardworking and articulate individual who possesses a friendly approach, and has an experience of providing a professional and efficient service to clients/customers along with strong time management skills and ability to listen carefully to customer requirements. Able to ensure high levels of customer satisfaction and to exceed expectations when it comes to customer care – either internal or external customer. Has the “can do” and positive attitude, highly flexible which is required in this fast paced and ambiguous work environment. Having insatiable energy and time management skills to produce excellent results and being able to build outstanding customer relationships.

Esperienza

13 anni e 6 mesi

  • Marketing and Fraud Control

    Falcon Travel - Doha, Qatar

    Marketing
    ottobre 2017 - Presente · 6 anni e 6 mesi

    Social Media Marketing - Responsible for coordinating and executing the company’s social media strategy, working across key social media channels including Facebook, Twitter and LinkedIn and Instagram. Develop, implement and manage our social media strategy. Manage and oversee social media content. Measure the success of every social media campaign. Stay up to date with latest social media best practices and technologies. Use social media marketing tools such as Buffer, Hootsuite and/or SocialPilot. Fraud Analysis - Identify fraudulent transactions and cancel them from further processing. Interact with banks and customers to validate information and to confirm or cancel authorizations. Resolve customer issues within the scope of existing service level agreements. Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts. Determine existing fraud trends by analyzing accounts and transaction patterns. Administrative - Answer and direct phone calls . Organize and schedule appointments. Plan meetings and take detailed minutes. Answer and direct phone calls to right department. Recruitment - Participating in recruitment efforts. Posting job ads and organizing resumes and job applications. Scheduling job interviews and assisting in interview process.

  • Customer Service/Support Representative

    Eaton’s Cooper Crouse Hinds - Valenzuela, Philippines

    Assistenza clienti
    marzo 2016 - luglio 2017 · 1 anno e 6 mesi

     Interacts professionally with internal and external contacts  Review all orders for accuracy, pricing, terms and conditions, delivery requirements, specifications and other contract requirements.  Confer with other departments regarding order requirements.  Prepare necessary paperwork and process order.  Respond to inquiries and emails as required, to identify delivery status, availability of product. Coordinate and handle problems relating to customer orders are entered accurately, completely and on time.  Ensure returns and credits are processed quickly and accurately.

  • Credit Admin Tier II

    PCM BPO LLC (Formerly OSRP, LLC) - Mandaluyong, Philippines

    Finanza e contabilità
    dicembre 2014 - marzo 2016 · 1 anno e 4 mesi

    Implement collection procedures of the company through monitoring of accounts and initiate necessary courses of action based on account status.  Assist customers on their late payment or past due accounts, billing concerns and others.  Ensures timely collections of invoices and accurate accounts receivable aging  Researches customer deductions and charge backs  Initiates paperwork for debit/credit memo approval  Responds to customer requests for account summaries, invoice copies and freight documentation while building positive customer relationships  Works with sales to address credit and collection issues with customers, including disputed items and charge-backs

  • Credit Administrator

    PCM BPO LLC (Formerly OSRP, LLC) - Mandaluyong, Philippines

    Amministrazione
    gennaio 2013 - dicembre 2014 · 2 anni

    Preparation of all documentation required for accounts being sent to collection agencies, legal and bankruptcy files.  Issuing credit required on price adjustments, freight, restocking charges, tax, etc.  Generating and preparing copies of invoices, credit memos, adjustment and statement of accounts, proof of deliveries upon request.  Respond to customer’s inquiries both inbound and outbound credit queue.  Initiates paperwork for debit/credit memo approval.

  • Credit Card Processing Representative

    PCM BPO LLC (Formerly OSRP, LLC) - Mandaluyong, Philippines

    Assistenza clienti
    agosto 2010 - gennaio 2013 · 2 anni e 6 mesi

    Has the primary responsibility for Fraud prevention  Responsible for timely processing and confirmation of all orders that are released to credit card processing buckets and subsequent release of those orders that meet the established criteria.  Interfacing with internal and external customers and credit card users and issuers to confirm the validity of information provided during order placement and to detect and escalate suspected fraudulent orders.  Handling customer incoming calls in a timely manner to provide internal and external customer support  Notifying internal and external customers of orders that have been declined or other issues that are during order confirmation process either by telephone or by email.

Formazione

  • Bachelor's Degree

    Polytechnic University of the Philippines - Manila, Philippines

    giugno 2006 - maggio 2010

Lingue

2 lingue

  • Inglese

    Conoscenza madrelingua o bilingue

  • Filippina

    Conoscenza madrelingua o bilingue

Dati personali

Nazionalità

  • Filippino

Patente di guida

Competenze

18 competenze

  • Admin Support
  • Amadeus GDS
  • Credit Control
  • Credit management
  • Customer relationship management
  • Customer Service Skils
  • Data Entry Skills
  • E-invoicing
  • Fraud Detection
  • GDS Reservations
  • Good customer service
  • Good in microsoft
  • Order Management
  • Receptionist
  • Sabre GDS
  • SAP ERP
  • Social Media Marketing
  • Strong hospitality
Contatti
Arun Sunder Raj
continental commi cook at Spice boat restaurant doha qatar
Krista Marie Delumen
Human Resources Administrator at W Doha
Segue
The Torch Doha The St. Regis Saadiyat Island Resort & Al Wathba, a Luxury Collection Desert Resort & Spa, Abu Dhabi The Ritz-Carlton Doha
Altri membri
Alexander San Juan
Dubai, United Arab Emirates
Raquel Maniaul
Dubai, United Arab Emirates
Fatima Asprec
United Arab Emirates
Babylyn Daylisan
Dubai, United Arab Emirates
Vedi altro
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