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Esperienza
9 anni e 1 mese
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Sales Executive
Hotel Mercure Paris 19 Philharmonie La Villette - Paris, France
Commercialeaprile 2018 - Presente · 6 anni -
Transportation Manager
Victoria Sapa Resort & Spa - Hanoi, Vietnam
Managementgennaio 2017 - dicembre 2017 · 1 annoIn charge of the operation of 2 trains. - Capacity of about 100 customers over 2 trains. - In charge of about 25 staffs overall, with Housekeeping, Kitchen, F&B team and Security. - In charge of ensuring a smooth operation, prepare the trips, double check all handovers to bring to different departments of the hotel, double check all reports including daily cashier reports for both trains, housekeeping reports, security & attendance reports, sales reports, daily inventories. - In charge of the development of the train, including new ideas, new designs, new drinks, food menus and set menus. - Report to GM
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Sales Assistant
Le Meurice - Dorchester Collection - Paris, France
Commercialeaprile 2016 - ottobre 2016 · 7 mesi- Help Sales Managers in their daily tasks, - Benchmark of the Parisian market, - Insure the administrative organization of the service - Analyse and suggestions of actions toward the Chinese market, - Prospection of potential customers for the European Market, - Edition, check and the organize the monthly statistics of productivity.
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Front Desk, Reservation and Sales & Marketing
Victoria Hotels & Resorts - Krong Siem Reap, Cambodia
Prenotazioniaprile 2014 - maggio 2014 · 2 mesiTraning course of two months in FO/Reservation and Sales & Marketing department. Specific tasks in Sales Departement: - Competitor and market analysis, - Analysis and improvement of the actual Social Media policy, - In charge of the partnership with websites for indexation of the hotel, - Set up of selling tools: Ipad, Brochure, Book Tour.
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Assistant F&B Manager
Victoria Hotels & Resorts - Hội An, Vietnam
Direzione Ristorazioneaprile 2013 - agosto 2013 · 5 mesiManagement training in F&B - Responsible for the quality of the service offered to the guests in his outlet according to the F&B procedures, - Lead and train all his subordinates, - Transmit all the information relayed to him by his direct superior and by the other departments to his subordinates, - Manage the guest satisfaction efforts of F&B outlets in accordance with Victoria’s philosophy, - Set up of new products for improve the income, the satisfaction or raw material cost.
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Income Auditor Trainee, General Cashier and Purchasing Assistant
Dolce La Hulpe Brussels - Brussels, Belgium
Finanza e contabilitàmaggio 2011 - settembre 2011 · 5 mesiTraining course in Financial department: - Follow-up the Business groups and invoicing consumptions, - Opéra software: encoding of various services (packaging and Business Center), - Formation of a new trainee, - Counted and checked the daily cash of the hotel, - Checked cash registers of the various departments (once checks every 2 months), - Comparison between the forecasts and incomes forwarded to the Yield Management department, - Reception of orders, - Prepared orders and dispatched to departments, - Stock management: encoding of deliveries.
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Waiter and Barman
Hilton Strasbourg - Strasbourg, France
Baragosto 2010 - settembre 2010 · 2 mesiWaiter and barman in banquet and events department: Work with team as a waiter or barman for different events: banquets, weddings, business meeting..
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Cook
Bushmills Inn - Bushmills, United Kingdom
F&B Cucinaluglio 2009 - agosto 2009 · 2 mesiTraining course of two months: - Pantry and vegetables cook (autonomous) - Set up fact sheet for the formation of new trainees
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Waiter
Château de Courcelles - Courcelles-sur-Vesle, France
F&B Salaluglio 2008 - agosto 2008 · 2 mesiTraining course of two months in restaurant: - Autonomous table service, working with a team (10 people), 120 customers per day in luxury environnement, - Advise the customer in the choice of wines.
Formazione
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MBA Tourism and Services Management
ESC - Ecole Supérieure de Commerce de la Rochelle - La Rochelle, France
settembre 2014 - ottobre 2016Specialization: Hospitality Management Exchange of one semester at BTBU (Beijing, China) for my first year of MBA
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One Year Study
Nanjing Normal University - Nanjing, China
settembre 2014 - giugno 2015Gap-year in China for improve my level in Chinese language (Mandarin).
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Management of Tourism, Hospitality and Events,
ESC - Ecole Supérieure de Commerce de la Rochelle - La Rochelle, France
settembre 2012 - agosto 2013Specialization: Creation and Management of leisure firms Pass with honors (60 - 70%) Double Bachelor degree with Angers University (ESTHUA)
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BTS Hospitality and Catering, 2 years technical degree
Lycée d'Hôtellerie et de Tourisme Alexandre Dumas - Illkirch, France
settembre 2010 - luglio 2012Option Marketing and Hospitality Management Pass with honors (60 - 70%)
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Hotel Vocational High School Diploma
Lycée d'Hôtellerie et de Tourisme Alexandre Dumas - Illkirch, France
settembre 2007 - luglio 2010Pass with high honors (more than 70%)
Lingue
3 lingue
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Francese
Conoscenza madrelingua o bilingue
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Inglese
Conoscenza madrelingua o bilingue
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Cinese
Conoscenza di base
Dati personali
Nazionalità
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Francese
Data di nascita
January 31st 1992
Competenze
7 competenze
- Chinese Cultural Knowledge
- cross-cultural communication skills
- Food & Beverage
- Pack Microsoft Office
- Team Management
- Teamwork
- Vietnamese Cultural Knowledge
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