Hamada Abdelsalam

Hamada Abdelsalam

Guest relations supervisor presso Abu Dhabi Country Club
Vive a Abu Dhabi, United Arab Emirates

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Chi sono

I am working in the field of Costumer Service for more than four years which includes both local
and abroad. I am very much confident with the knowledge and experiences that I have acquired
on my previous jobs to help me in taking my career into the next level.
In my current position in sheraton dubai creek hotel&tower, I was hired as a front desk Agent.
Immediately I was able to adapt from the new situation with the help of my colleagues. Along
with all the team, I was vastly trained by my superiors and managers to take my performance
into the next level, in which:
• I was taught how to manage Guest complaints and Guest concerns in the most
composed way.
• I was taught how to deal and differentiate each nationalities and races with their
culture and lifestyle.
• I am able to provide an excellent performance in giving guest satisfaction during the
check in process which can be seen from the good comments that the guests
are writing in both Trip Advisor and Booking.com.
• I was chosen as the Employee of the month for March 2017.
• I am very keen and observant with regard to the words that has to be used from
both verbal and written, especially when dealing personally with the VIPs and/or
writing a very important email.
Also, due to my self-driven attitude, I can make the work more than to what has been expected.
I would like to pursue with my career path in taking it to the next level and I am very much
eager to learn more and to do more for the company.
I also believe that to be able to work in a Costumer Service related industry is quite a test on
both your personal and professional growth for it requires a great deal of understanding and
endurance.
I would like to extend my greatest gratitude toward your consideration with regard to my
application.

Esperienza

6 anni e 6 mesi

  • Guest relations supervisor

    Abu Dhabi Country Club - Abu Dhabi, United Arab Emirates

    Guest Relations
    dicembre 2018 - Presente · 5 anni e 4 mesi

  • Front desk team leader

    Sheraton Dubai Creek Hotel & Towers - Deira, Dubai, United Arab Emirates

    Reception
    ottobre 2017 - dicembre 2018 · 1 anno e 3 mesi

Formazione

  • bachelor (faculty of languages and translation)

    Ain Shams University - Cairo, Egypt

    agosto 2006 - agosto 2010

Lingue

3 lingue

  • Arabo

    Conoscenza madrelingua o bilingue

  • Inglese

    Conoscenza professionale completa

  • Italiano

    Conoscenza professionale completa

Dati personali

Nazionalità

  • Egiziana

Permessi di lavoro

  • Emirati Arabi Uniti

Data di nascita

August 25th 1989

Competenze

5 competenze

  • Communications skills
  • -Computer skills
  • Planning and organizing
  • Team Supervision
  • Team working skills
Contatti
Eid Baskharoun
Assistant Front Office Manager (HOD) presso The Grove Resort
Adel Alaa
Events Planning Manager presso Hyatt Regency Dubai and Galleria
Madina Kharsieva
Hostess and Waitress presso Grand Hyatt Dubai
Vedi 14 contatti
Segue
Rikas Group
Rikas Group
Dubai, United Arab Emirates
Sheraton Mall of the Emirates Hotel Dubai The St. Regis Saadiyat Island Resort & Al Wathba, a Luxury Collection Desert Resort & Spa, Abu Dhabi
Altri membri
Sanny Bongcas
Abu Dhabi, United Arab Emirates
Cris Tanaid
Abu Dhabi, United Arab Emirates
Zakaria El Sayed
Al Ain, United Arab Emirates
Bassam Ali
Abu Dhabi, United Arab Emirates
Karam Rashid
Abu Dhabi, United Arab Emirates
Vedi altro
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