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Chi sono
Hospitality professional, more than 14 years of experience in the field of Food and Beverage operations.
Budget planning, forecasting, sales & marketing, training, development and culinary events. Experienced in fine dining restaurants, cafes, pubs, night clubs, catering, and versatility in high-stress conditions with the capacity to keep up with poise and undeniable degree of polished methodology.
Esperienza
13 anni e 10 mesi
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Food & Beverage Coordinator
HYATT REGENCY CAIRO WEST - Cairo, Egypt
Direzione Ristorazionesettembre 2022 - Presente · 1 anno e 7 mesiAchievements & Responsibilities ▪ Developed and maintained strong relationships with vendors, resulting in cost savings and improved quality of products. ▪ Food Styling and creation, full FB pickup chart design ▪ Ensures optimal menu selections and delivery of service. Oversees staff recruiting initiatives. ▪ Reviews budgets, manages and guides purchasing decisions. ▪ Implementing outdoor wedding concept, food display creation, Taylor made setup ▪ Developed and implemented new menu items that were well-received by customers and increased sales. ▪ Monitor all hospitality support and service is fulfilled in a manner consistent with the standards and goals of HYATT ▪ Launching innovative F&B concepts that would enable us to achieve ROI in a short time. ▪ Improved staff training programs, resulting in higher service standards and customer satisfaction.
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Restaurants Manager
THE COOKERY CO. - Cairo, Egypt
Direzione Ristorazionemarzo 2021 - agosto 2022 · 1 anno e 7 mesiAchievements & Responsibilities ▪ Increased revenue by developing and implementing new marketing strategies and promotions. ▪ Developed and maintained relationships with suppliers and vendors, ensuring the quality of products and negotiating favorable prices. ▪ Raising the guest satisfaction score. ▪ Improved customer satisfaction and loyalty by implementing new service standards and training programs for staff. ▪ Coach others on creating innovative service strategies to maximize business results. ▪ Streamlined restaurant operations, resulting in increased efficiency and reduced costs. ▪ Successfully managed inventory and ordering, minimizing waste and ensuring adequate stock levels.
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Restaurant manager
LE MÉRIDIEN PYRAMIDS HOTEL & SPA - Cairo, Egypt
Direzione Ristorazionesettembre 2019 - ottobre 2020 · 1 anno e 2 mesiAchievement & Responsibilities ▪ Increased Revenue by improving the quality of the food and service to retain existing customers. ▪ Improved Customer Satisfaction by creating a welcoming and comfortable environment, providing exceptional service, and ensuring that the food is consistently high-quality. ▪ Streamlined Operations by optimizing the ordering and inventory process, reducing waste, and improving staff productivity. ▪ Staff Development by providing ongoing training and support, recognizing and rewarding good performance, and creating opportunities for advancement and growth ▪ Organizing, planning and managing cost effective operations of the restaurant. ▪ Ensure Maximum food & beverage profit through Menu planning.
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Restaurant manager
Sardina Seafood Restaurant - Jumeirah, Dubai, United Arab Emirates
Direzione Ristorazioneottobre 2018 - giugno 2019 · 9 mesiAchievement & Responsibilities ▪ Introducing a unique delivery menu tailored to corporate clients, which reflect on increase delivery revenue by 70%. ▪ Increased revenue by enhancing the quality of the food and service, which helped to retain existing customers. ▪ Improve customer satisfaction by creating a welcoming and comfortable environment, providing exceptional service, and ensuring consistent high-quality food. ▪ Streamlined operations by optimizing the ordering and inventory process, reducing waste, and improving staff productivity. ▪ Developed staff to improve the quality of service by providing ongoing training and support, recognizing and rewarding good performance, and creating opportunities for advancement and growth. ▪ Responsible for organizing, planning, and managing the restaurant's operations in a cost-effective manner. ▪ Ensure maximum food and beverage profit by analyzing sales data, identifying popular items, and adjusting prices accordingly by menu planning
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Restaurant Manager
Coppermelt Foods - Cairo, Egypt
Direzione Ristorazioneaprile 2018 - ottobre 2018 · 7 mesi -
Assistant Restaurant Manager
Kempinski Royal Maxim Hotel - Cairo, Egypt
Direzione Ristorazioneaprile 2015 - aprile 2018 · 3 anni e 1 mese -
Restaurant Supervisor
Le Méridien Cairo Airport - Cairo, Egypt
Direzione Ristorazionedicembre 2013 - marzo 2015 · 1 anno e 4 mesi -
Restaurant Captain
Kempinski Hotel Soma Bay Red Sea Egypt - Hurghada, Egypt
F&B Saladicembre 2009 - novembre 2013 · 4 anni
Formazione
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BSc
Faculty of social work - Cairo, Egypt
settembre 2004 - maggio 2009
Lingue
2 lingue
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Arabo
Conoscenza madrelingua o bilingue
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Inglese
Conoscenza professionale completa
Dati personali
Nazionalità
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Egiziana
Data di nascita
November 21st 1984
Patente di guida
Sì
Competenze
14 competenze
- • Budget forecasting
- Customer satisfaction
- Excellent customerservice
- F&B operation
- Financial analysis
- Good time management
- Highly organised
- Highly organized and able to priorities tasks.
- Labor Managing
- New Hotel Openings
- Restaurant Management
- Restaurant Managing
- Restaurant Operation
- Training & Development
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