Ehab Mikhail

Ehab Mikhail

Assistant Executive Housekeeper presso Conrad Dubai
Vive a Tirana, Albania

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Chi sono

A dynamic and results-oriented Resort Director with a proven track record of excellence in the hospitality industry. Leveraging a diverse background in hotels & resorts management, I bring a unique blend of strategic vision, operational expertise, and a passion for delivering unparalleled guest experiences. With a keen understanding of industry trends and a commitment to maximizing profitability, I excel in driving revenue growth, optimizing operational efficiency, and fostering a culture of exceptional service. Adept at leading high-performance teams and implementing innovative solutions, I am dedicated to elevating the overall guest satisfaction while achieving key business objectives. Ready to bring my leadership skills, industry knowledge, and commitment to excellence to a dynamic resort environment.

Esperienza

8 anni

  • Resort Director

    BRE&H - Tirana, Albania

    Amministrazione
    maggio 2023 - Presente · 11 mesi

    With a proven track record of successful hotel management and a comprehensive skill set across the Middle east, Asisa and Europe, I am confident in my ability to contribute effectively to your team. As Resort Director at Green Coast Resort, Palasa. Albania. I demonstrated exceptional leadership and organizational skills. I oversaw day-to-day hotel operations, ensuring seamless coordination between departments to enhance guest satisfaction. My responsibilities included staff training, scheduling, and performance evaluations, which resulted in a motivated and highly efficient team. One of my key strengths is my ability to implement and optimize operational processes to enhance overall efficiency and ensure profitability. I successfully spearheaded initiatives to streamline check-in and check-out procedures, resulting in a 15% reduction in wait times and an increase in guest satisfaction by 20%. Moreover, provide the Finance team all cashiering and related reports on monthly basis. I implemented a comprehensive training program for front-line staff, leading to improved customer service scores and a more engaged workforce. I possess strong analytical and problem-solving skills, which have been crucial in identifying areas for improvement and implementing effective solutions. In my previous role, I conducted regular audits of operational processes, identifying cost-saving opportunities and improving resource allocation. This resulted in a 10% reduction in operational expenses without compromising service quality. My communication skills and ability to collaborate cross-functionally have been essential in fostering a positive work environment. I am adept at liaising with various departments, such as housekeeping, maintenance, and definitely sales, to ensure cohesive teamwork and a unified approach to achieving organizational goals. I am highly proficient in hotel management software and possess a keen eye for detail in financial reporting and budget management. My commitment to excellence and dedication to achieving operational excellence align seamlessly with the goals of your organization, making me a valuable asset to contribute to the continued success and growth of your team. I am excited about the opportunity to contribute my skills and expertise and I am confident that my proven track record makes me a strong candidate for the Resort Manager position. I look forward to the possibility of discussing how my skills and experiences align with your needs in more detail. Thank you for considering my application. I am available at your earliest convenience for an interview and can be reached at the attached Mobile number and e-mail address. Sincerely Ehab Mounir

  • Assistant Executive Housekeeper

    Conrad Dubai - Dubai, United Arab Emirates

    Responsabile Rooms Division
    settembre 2020 - Presente · 3 anni e 7 mesi

    Supervise and coordinate activities of room attendant, house attendant, public area cleaners and floor supervisors. Assist in the managing and directing of the day–to–day operations of all housekeeping and laundry functions. Have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff. Obtain list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments. Experience with turn down service, special needs of VIP Guests, foreign dignitaries, etc. is helpful. Assign team members their duties and inspects work for conformance to prescribed standards of cleanliness. Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel. Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary. Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.

  • Assistant Manager Front Office/acting FOM

    Conrad Dubai - Dubai, United Arab Emirates

    Reception
    aprile 2016 - settembre 2020 · 4 anni e 6 mesi

    Assistant the Rooms Division Manager in running smooth Front Office operation. Escort and attend to all VIPs request and make sure that all preferences are well met. Maintain DM Log all times and make sure all guests’ complaints are registered properly in a professional and timely mannner. Check our guest satisfaction program’s comments on daily basis. Perform the required investigation and respond to them and offer the guests proper compensation accordingly. Handle groups check in and attend Pre-cons. Liaise with different Dep such as HK, Reservation, sales and Security to make sure that guests’ stay are enjoyable. Operate FO within safety guidelines and make sure it’s all in good condition. Make sure that credit policy is maintained and High Balance report is done properly on daily basis. Run the operation within the hotel SOPs and local regulations Keep constant eye on inventory to get proper REVPAR & increase revenue. Make sure that FO is well manned to meet business demand and change Roster accordingly. Attend HOD meeting in absence of DOR. Make sure that guests & colleges’ safety is a top priority. Maintain P&L reports.

Formazione

  • Bachelor Degree

    Cairo University - Cairo, Egypt

    settembre 1999 - agosto 2003

    Faculty Of Arts, Interpretation & Translation.

Lingue

2 lingue

  • Arabo

    Conoscenza professionale completa

  • Inglese

    Conoscenza professionale completa

Dati personali

Nazionalità

  • Egiziana

Competenze

26 competenze

  • Accuracy
  • Active listening
  • Budgeting/P&L
  • Building connections
  • Communication
  • Conflict Resolution
  • Cost Optimization
  • Creativity and innovation
  • Critical Thinking
  • Delegation
  • Detail oriented
  • Digital calendar
  • Emotional Intelligence
  • Flexibility and adaptability
  • Friendly and positive
  • Intellectual agility
  • Leadership
  • Operating systems
  • Proactive attitude
  • Problemsolving
  • Public relation
  • Record Keeping
  • Resilience
  • Social Networking
  • Team development
  • Troubleshooting

Altre informazioni

2 informazioni condivise

  • Regular on the job training

    A quick on the job training regarding room cleanliness procedures and how to provide proper Turn Down services.

    Turn Down Services training.jpeg
  • Forbes training

    Having the TMs well acquainted and trained on the Forbes brand standards, +1 service, and SOPs to exceed guests' expectations.

    Forbes training.jpeg
Contatti
Ahmed Hagag
Supervisour presso Shakespeare and Co.
Samuel Katongole
Housekeeper presso ATALANTIS THE PLAM UNDER PRESTIGE SERVICES
Sandeep Sekhar
guest service associate presso Banyan Tree Hotels & Resorts
Vedi 10 contatti
Segue
Hilton Milan
Hilton Milan
Milan, Italy
Accor Hotels
Accor Hotels
Issy-les-Moulineaux, France
Sofitel Dubai Downtown
Sofitel Dubai Downtown
Dubai, United Arab Emirates
Altri membri
Nino Zedginidze
Brussels, Belgium
Maria Abdel messih
Dubai, United Arab Emirates
Edvin Kotarja
Tirana, Albania
Abdou ElFadaly
Dubai, United Arab Emirates
Eman Gado
Dubai, United Arab Emirates
Vedi altro
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