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Chi sono
I always add value through my management expertise and my leadership experience, with my passion for hospitality and my MBA, to Hospitality Companies in China, and maximize Chinese Hospitality performance as well as Chinese Owners’ Return on Investment, profitability.
Esperienza
21 anni e 7 mesi
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Assistant GM
AddLove - Chengdu, China
Amministrazionedicembre 2018 - Presente · 5 anni e 4 mesiLeading the Operations of this 264 shops Company: • Improving standards through implementation and development (audit of outlets and adjustments, and improvements of standards in details, 29 SOPs and 4 management tools) • Increasing profit (+15% within 2 months in flagship shop) by higher revenue + better cost control • Developing the evaluation project (identified the need, provided 2019 development program and assisting HR in implementing it)
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Director Operations and acting Director Business Development
Madeleine - Shanghai, China
Responsabile Rooms Divisionfebbraio 2018 - dicembre 2018 · 11 mesiDrove the Team of this upper brand while executing following tasks: • Managed relationships and compliance with all Stakeholders (Owners, Government, Suppliers, Buyers, …) • Developed Business including prospecting and budgeting (with focus on short term ROI), and maximizing Revenue while keeping cost under control (vs.Owners’ target: Revenue +3.9%, first month Profitable since creation), and R&D of Products & Services offers • Supported Marketing and Finance functions • Oversaw Operations including supply chain, improvement of SOPs, Sales • Supervised all HR fields (recruitment, evaluation, training, growth, compliance, etc.)
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Director of Operation and acting Director Business Development
Paxton Vacances Hotel Management Group - Chengdu, China
Managementgennaio 2016 - gennaio 2018 · 2 anni e 1 meseDrove operations and Business Development to maximize profitability as well as People growth through: • Developed the Company internationally (1 additional European partner, 1 International event, 1 property in Thailand, 1 international exchange program) • Created F&B concepts and outlets (latest project of 5 units, 430 seats, encompassing Asian and Western concepts, at China-Europe Center) • Streamlined all departments with individual necessary SMART objectives and action plans • Strengthened Revenue and Profits through enhanced reporting and developed marketing • Pre-opened Paxton M Hotel, as Hotel Manager: led the pre-opening Team of the 143 keys upper upscale property while executing following tasks: o Managing relationships with property Stakeholders o Developing opening budget with focus on detailed Revenue strategies while keeping cost under control (vs.Owners’ previously drafted Budget: Profit +8%) o Supporting the design and creation of model room and all functions o Overseeing operations including purchasing of supplies and equipment o Developing staff plan o Creating the F&B offerings • Formalized and implemented the Loyalty program (ahead all International Companies’ strategy)
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Cluster Revenue Manager
Hilton Worldwide - Shanghai, China
Revenue Managementaprile 2013 - dicembre 2015 · 2 anni e 9 mesiMaximized revenue and profits for multiple hotels through the strategic coordination of revenue management processes and procedures: 1. Opened one property, reached Revenue Generation Index fair share of 100% 6 months ahead of time while scheduled for 1 year and maintaining above fair share (North China) 2. Led a second property (boarded 11 months after their opening amidst RGI 84%) to reach fair share within 7 months (North China) 3. Maintained a third property at RGI 190 % (boarded 3 years after their opening) as leader (Beijing) 4. Fourth property: Cash impact of $ 150 k within 1st month after boarding and taking the Revenue Lead (Central China) 5. Turned around losing property in four months, recovering $150kin market share (Australia) 6. Added strategic value leading the property to increase RGI by 18%, through Total revenue management • Implementing a volume strategy in one of above markets increasing RGI by 65% in 4 months • Ensuring that sales and pricing strategies are based on sound commercial judgement through effective analysis and reporting • Ensuring professional and efficient utilization of all systems, in line with company best practices and standard operating procedures • Ensuring effective information gathering and analysis is conducted in order to identify and maximize on all possible opportunities and minimize any risks • Ensuring that relevant hotel and above-hotel commercial team members are actively engaged in all revenue decisions by maintaining regular communication to effectively implement, drive and review optimal strategies and controls • Integrating with other functions to ensure we exceed our customer’s, owner’s and shareholder expectations • Tracking, forecasting, budgeting and supervising financial health and progress across all market segments, daily, monitoring results versus forecast for plan achievement • Recruiting, managing, training and leading the Team through day-to-day operations, as well as strategically guide all departments to achieve Team and organizational goals
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Revenue Manager
Hilton - Guangzhou, China
Revenue Managementmaggio 2012 - marzo 2013 · 11 mesiAdded strategic value leading the property to increase RGI by 18%, through Total revenue management: • Ensuring effective information gathering (through relevant systems, like PMS, RMS, etc), analysis and presentation is conducted, yield information, financial data and all other relevant information, in order to identify and make well-informed decisions about potential new business, markets and trends, and to minimize risk • Tracking, forecasting, budgeting and supervising financial health and progress across all market segments, on a daily basis, monitoring results versus forecast for plan achievement • Recruiting, managing, training and leading the Team through day-to-day operations, as well as strategically guide all departments to achieve Team and organizational goals
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Revenue Manager
Wyndham - Shanghai, China
Revenue Managementnovembre 2010 - aprile 2012 · 1 anno e 6 mesiMade our hotel #1 in our market, by implementing revenue management, increasing RevPAR by 10%: • Managing the competition strategy (including budgeting, forecasting) • Conducting regular meetings to improve distribution channels and marketing policies • Over-viewing directly the wholesalers and OTAs sales (sales management)
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Marketing Consultant
ACCOR - Le Vaud, Switzerland
Consulenzamarzo 2010 - agosto 2010 · 7 mesiBuilt Marketing Strategy Plans, including segmentation and pricing analysis
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General Manager
Kim Diêu Sports Centre - Paris, France
Managementgennaio 2003 - luglio 2006 · 3 anni e 7 mesiManaged the Sport Centre. Under my supervision, we increased revenues by 29% in 3 years • Strategy: implemented an innovative and unique approach to well-being sports provided • Finance: headed all financial requirements of the Centre: reviewed and validated annual budgets, prepared and submitted applications for governmental subsidiaries, and created business offers for suppliers and potential customers • Marketing: defined expansion strategies (multimedia marketing) to further penetrate the market • Operations: managed all operations (from back office supplies and HR, to front office services) • Human Resources: developed staff career (through outstanding professional training) • Human Resources: mentored our national champion training with China Top 6 professionals • Human Resources: managed relationship issues within staff and between customers • Legal: established new status and revised rules to comply with regulations
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Assistant Manager Operations
Mc Donald's - Paris, France
Responsabile Rooms Divisionsettembre 1990 - agosto 1994 · 4 anni• Managed the production and services across back and front of the house • Controlled consistently the quality chain of the products • Got offered a managerial position
Formazione
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MBA
EHL Hospitality Business School - Lausanne, Switzerland
luglio 2009 - agosto 2010EHL #1 Hospitality School Worldwide
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Primary School Teacher Degree
National Education Department - Paris, France
settembre 1996 - settembre 1999Further developed to become Specialized Teacher
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Bachelor
Evry - Évry, France
settembre 1993 - giugno 1996Bachelor of Sciences-Physics
Lingue
5 lingue
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Inglese
Conoscenza madrelingua o bilingue
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Francese
Conoscenza madrelingua o bilingue
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Portoghese
Conoscenza madrelingua o bilingue
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Cinese
Conoscenza professionale
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Spagnolo
Conoscenza professionale
Dati personali
Nazionalità
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Francese
Competenze
3 competenze
- Hospitality
- Leadership
- Revenue & Profit Growth
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