Laura Paris

Laura Paris

Assistant Front Desk Manager presso Four Seasons Hotel Prague
Vive a Prague, Czechia

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Chi sono

I am a dynamic and curious person with a strong cultural background, leadership skills and a true passion for hospitality.
Enthusiast and friendly, I am able to bring energy and humour to colleagues and motivate the team to achieve goals.
Resourceful hard-worker thrilled by challenging situations, I always received excellent feedback from customer and guests.
Italian mother tongue, fluent in French, English and Spanish. Proficient with Micros Fidelio Opera, MARSHA and Microsoft Office.

Esperienza

17 anni e 1 mese

  • Assistant Front Desk Manager

    Four Seasons Hotel Prague - Prague, Czechia

    Reception
    febbraio 2020 - Presente · 4 anni e 2 mesi

  • Front Desk Manager

    St. Pancras Renaissance London Hotel - London, United Kingdom

    Reception
    agosto 2019 - febbraio 2020 · 7 mesi

    DAILY TASKS - Responsible for Front Desk daily operations and assistance to Front Office Manager and Guest Relations Manager in their daily operations. GOALS - Key Driver for up-sell goals and responsible for the achievement of team goals (Check in experience, Elite recognition...). L&D – Training and developing and of Front Office Associates ensuring that they are aware of their goals and responsibilities. Organising of internal and cross trainings. Annual performance reviews and reviews of Supervisors under probation. ROTA - Scheduling of the front desk team Rota and holiday, preparation and discussion of Payroll critique in cooperation of AFOM, if required. REVENUE - In cooperation with the Revenue Manager, responsible for maximizing the room revenue and deal with Book-out (9 days in 2019). In charge of establishing the inventory for the day using MARSHA and dealing with overbooking situations and/or walk-in guests. FINANCE - Close cooperation with the Accounting Department for the managing of guest's outstanding balances, chargebacks, open PMs etc. NEW PROJECTS - In cooperation with the other FDM creation and implementation of: a) A new welcome manual and training program for new starters. b) A new and more engaging format of shift-brief for the daily handovers. c) A different system of internal boards for results and important information to share with the team.

  • Front Desk Supervisor / Duty Manager

    St. Pancras Renaissance London Hotel - London, United Kingdom

    Reception
    ottobre 2018 - luglio 2019 · 10 mesi

    FDM assistance in daily operations; supervision of the associates on shift ensuring that guests are provided with a 5 star arrival and departure experience, Company SOP’s are maintained and BSA criteria are ensured. Ensure all guest experiencing an issue receive an adequate response; any promised compensation is delivered and appropriate follow up is done. Developing and training of F.O. associates ensuring that they are aware of their goals and responsibilities, reviews of associates under probation. NIGHT MANAGER role covering if required.

  • Receptionist

    St. Pancras Renaissance London Hotel - London, United Kingdom

    Reception
    dicembre 2017 - ottobre 2018 · 11 mesi

    Check-in and check-out procedures. Payment handling with cash and cc, currency exchange. Creation and modification of guest’s reservations. Promotion of the fidelity program Marriott Rewards: enrolments of new members, recognition and benefits delivery to the loyal members. Empowered to personalise guest stay with welcome letters, amenities… Dealing with guests queries or complaints using CRM Salesforce. Responsibilities of maximizing sales revenues through up selling. GUEST SERVICES and ROOM CONTROLLER roles covering if required. - Average check-in experience: 9.1/10 - Average n. of enrolments: 43/month - Upsells: 33.7k in 11 months (16.39% of the yearly team result)

  • Chambers Club Associate

    St. Pancras Renaissance London Hotel - London, United Kingdom

    Guest Relations
    novembre 2017 - gennaio 2018 · 3 mesi

    Club lounge hostess in the very exclusive Chambers Club. VIP and Chambers guests greeting and assistance.

  • Receptionist

    Hotel Danieli, A Luxury Collection Hotel - Venice, Italy

    Reception
    dicembre 2016 - novembre 2017 · 1 anno

    Greeting and welcoming guests upon arrival. Check-in and check-out procedures. Payment handling with cash and c/c. Promoting the fidelity program Starwood Preferred Guest (SPG) and providing recognition and benefits to the members. Escorting guests to their room introducing hotel history, services. Guest assistance in storing valuables in deposit boxes. Dealing with guests request or complaints always in an efficient, courteous and professional manner.

  • Front Office (trainee)

    Hotel Danieli, A Luxury Collection Hotel - Venice, Italy

    Reception
    settembre 2016 - marzo 2017 · 7 mesi

  • Tour Escort

    Abaco viaggi - Trieste, Italy

    Guida turistica
    settembre 2015 - settembre 2016 · 1 anno e 1 mese

    Tour leader for guided tours and daily excursions. Group management and personal assistance during the whole travel experience.

  • Tour Escort

    Trumpy Tours - Trieste, Italy

    Guida turistica
    settembre 2012 - settembre 2016 · 4 anni e 1 mese

    Daily guided excursions for cruise passengers docked in Trieste (usual destination: Lublijana and Postojna caves). Guided excursions provided in Italian, English, French and Spanish.

  • Hostess/Group leader

    Key Congressi - Trieste, Italy

    Host / Hostess
    settembre 2009 - settembre 2016 · 7 anni e 1 mese

  • Hostess

    Soltel srl - Trieste, Italy

    Host / Hostess
    maggio 2011 - giugno 2014 · 3 anni e 2 mesi

  • Front Desk Operator

    Costa Crociere - Genoa, Italy

    Reception
    luglio 2004 - dicembre 2006 · 2 anni e 6 mesi

Formazione

  • Professional master

    IHMA - Rome, Italy

    ottobre 2016 - dicembre 2016

    Master in Tourim & Hotel Management

  • Specialization School

    Università degli Studi di Udine - Friuli-Venezia Giulia, Italy

    gennaio 2014 - aprile 2016

    Specialization School of Art History, graduated cum laude.

  • Junior research fellowship

    Università degli Studi di Trieste - Trieste, Italy

    marzo 2013 - settembre 2016

    Research fellow at the Department of Humanities of the University of Trieste. Named “Cultore della materia” in Museology and Museography (SSD: L-ART/04). Study, inventorying, cataloguing and digitization of Legacy Antonio Fonda Savio. Scientific and academic production available on http://units.academia.edu/LauraParis

  • Master's degree (Erasmus exchange programme)

    Université Rennes II - Rennes, France

    gennaio 2011 - giugno 2011

  • Master's degree

    Università degli Studi di Trieste - Trieste, Italy

    settembre 2009 - dicembre 2011

    Master’s degree in Art History, graduated cum laude.

  • Bachelor Degree

    Università degli Studi di Trieste - Trieste, Italy

    settembre 2004 - luglio 2009

    Bachelor’s degree in Art History, graduated cum laude.

Lingue

5 lingue

  • Italiano

    Conoscenza madrelingua o bilingue

  • Francese

    Conoscenza professionale completa

  • Inglese

    Conoscenza professionale

  • Spagnolo

    Conoscenza professionale

  • Tedesco

    Conoscenza di base

Dati personali

Nazionalità

  • Italiano

Data di nascita

March 01st 1985

Competenze

19 competenze

  • Ability To adapt
  • Ability to Learn
  • Ability To Prioritize
  • Able to multitask
  • Cashiering
  • Check in & check out
  • Complaints Management
  • Fluent English
  • Fluent French
  • Micros PMS
  • Miscrosoft excel
  • MS Words
  • Native italian
  • negotiation skill
  • Rooms operations
  • Salesforce CRM Tool
  • Spanish language
  • Staff supervision
  • upsell
Contatti
July Lena
Hospitality Service Supervisor presso Costa Crociere
Arthur Gomez
Senior Housekeeping Supervisor presso Mandarin Oriental Paris
Morris Lorusso
Director of Sales presso Hosco
Vedi 21 contatti
Segue
The Ned Hotel
The Ned Hotel
London, United Kingdom
COMO Metropolitan London
COMO Metropolitan London
London, United Kingdom
Sheraton Grand London Park Lane
Altri membri
Rares Ciuverca
Brașov, Romania
Shaun Dalton
Prague, Czechia
Engin Açıkgöz
Krnov, Czechia
Pedro Llull
Prague, Czechia
Vedi altro
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