Leonard Both

Restaurant Manager

Le Petit Belge - Dubai, United Arab Emirates

• Set departmental targets and objectives, work schedules, budgets, policies and procedures • Drive sales to maximize budgeted revenue whilst maintaining effective food & beverage cost • Gather market trends and competitor activities to ensure own strategy is up to date and outlet always stay ahead of competition. • Encouraged and promoted ideas aligned to business needs and benefits. • Exceeded annual sales target by 15%. • Enhanced operational success through effective staffing, strong training and well-timed customer service. • Managed budget implementations, employee reviews, training, schedules and contract negotiations. • Increased revenue streams by reducing costs and performing variance and risk analysis to implement corrective actions. • Devised, deployed and monitored processes to boost long-term business success and increase Net profit levels 15%

Management/Wine Consultant Temporary Assignment

Atelier M Restaurant, Lounge and Rooftop - Dubai, United Arab Emirates

Responsible for maintaining the restaurant’s revenue, profitability and quality goals. Ensured efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. Responsible for ordering, receiving, inventory, organizing and selling wine for all departments. Oversee all wine purchases and cost management. Oversee the Wine Committee duties (minutes, wine of the month selection, introduction of new vendors, wineries, etc.) Assist members and guests during the dinner service with wine recommendations and selection for perfect pairing with their dinner, decanting of the wine and wine service. Develop a training program for all Team Members to improve their knowledge of wine tasting and wine service. Train Team Members throughout the venue in order to maximize their understanding of wine specific to their departments and proper service techniques including glassware, pour levels, storage, beverage pairings and the ability to understand guest preferences.

Restaurant Manager

La Cantine Faubourg 105 - Ibiza, Spain

Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Maintained guest satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred customers.

Restaurant General Manager

Delphine - Dubai, United Arab Emirates

Californian franchise from Los Angels US. Cost Accounting, Developing Budgets, Financial Planning and Strategy, Decision Making, Process Improvement, Strategic Planning, Verbal Communication, Customer Focus, Management Proficiency, Managing Profitability, Quality Focus

Restaurant General Manager

Ginza Holdings Group, Dubai - Dubai, United Arab Emirates

Popular New York restaurant serving authentic Italian Cuisine, Serafina is located at the most prominent terrace overlooking the Dubai Fountain. Reporting to Group CEO & Operations Director In charge of the day-to-day operation of 300+-covers outlets (FOH,BOH) Awareness of F&B Profit & Loss statement ,responsible for monthly reporting to the CEO & Board of Committee. Recruit, manage, train and develop the teams of 50+ international staff Set departmental targets and objectives, work schedules, budgets, policies and procedures Drive sales to maximize budgeted revenue whilst maintaining effective food & beverage cost Research new products & develop an analysis of the cost/profit benefits Develop beverage menus and liaise with Head Chef's on betterment of food menus Assist in contracts & supplier negotiations Maintain exceptional levels of customer service and ensure guest queries are addressed in a timely and efficient manner Gather market trends and competitor activities to ensure own strategy is up to date and outlets always stay ahead of competition. Work alongside marketing manager on outlet events and promotions, ensuring it is in line with brand strategy. Responsible for the performance of staff and people management

Restaurant Manager

Karma Kafe - Dubai, United Arab Emirates

Restaurant/Sushi Bar/Lounge is the exclusive concept of Raymond Visan, the creator of internationally renowned Buddha-Bar. • Reporting directly to the General Manager. • Full responsibility in overseeing the day to day restaurant operation. • Responsible for the recruitment, training and development of an international staff of 25 – 30 people. • Charged with setting departmental targets and objectives, work schedules, budgets, policies and standard operating procedures. • Driving sales to maximize budgeted revenue whilst maintaining effective food and beverage cost. • Responsible for regular scheduling of Food and Beverage stock-takes • Responsible for researching new products, and having market awareness of current and future potential consumer trends. Analysing the cost and profit benefits of introduction of new products to the operation. • Development and implementation of beverage menus and liaising with the Executive Chef on the alignment of food and beverage menus, ensuring synergies. • Assisting the General Manager in the compilation and negotiation of supplier contracts. • Maintain exceptional levels of customer service and ensure guest expectations are met and exceeded in a timely and efficient manner. • Gather and analyse market trends and competitor activities to ensure Karma – Kafe remains the foremost food and beverage outlet offering in the area. • Having complete awareness of the Food and Beverage Profit & Loss statement and assisting in the financial reporting of the findings to the owning company. • Working closely with the Marketing Manager on outlet specific events and promotions, ensuring alignment with corporate brand strategy. • Stay environmentally aware

Operations Supervisor

Boisdale - London, United Kingdom

Operations Supervisor

Eight Over Eight - London, United Kingdom