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Chi sono
Solution oriented senior IT professional with 13 years of progressive experience in various industries including hospitality and IT firms & seeking senior level assignments in IT industry
Esperienza
16 anni e 11 mesi
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Assistant IT Manager
Dubai International Hotel - Dubai, United Arab Emirates
Informatica e tecnologialuglio 2012 - Presente · 11 anni e 9 mesi• Administrated hospitality software like Opera, Micros Simphony, Sun Systems, Personal & Payroll solution, Guest room management, SPA concept, Call center, and PABX services. • Management of Active Directory, Exchange server 2013, DHCP, DNS, and WINS. • Smooth internet services for the guests via Wireless and Wired HSIA connectivity. • Created contingency planning, business continuity plans, and disaster recovery plans. • Implemented Enterprise security to protect intellectual property using firewalls, antivirus, antispyware and web filters. • Maintained standard backup policies, taking the backup of servers using Symantec Veritas backup exec and restoring data as per customer request. • Delegating tasks to the team members and made sure all the end user issues are addressed and resolved. • Created weekly, monthly and yearly checklist for the team to ensure the smooth operation of the guest internet services and to ensure the preventive maintenance is done for all IT equipment. • Managing SLA agreements with the vendors. • Scheduled and led meetings related to current and upcoming information technology projects, • IT asset inventory and management. • Manage and execute projects so they stick to the schedule, scope, and budget. • Collect and summarize information in preparation for creating and submitting status reports. • Automated distribution of update packages via WSUS server across all the desktops and servers. Achievements • Pre-opened 180 rooms 5-star hotel and 4 food and beverage outlets in Concourse A, Dubai Airports. • Pre-opened food and beverage outlets including first class and business class lounges in Concourse D, Dubai Airports. • Assessed risk factors and developed strategies for response. • Successfully upgraded Micros 9700 to Micros Simphony with minimal downtime in food and beverage operations. • Project Manager for the implementation of IPTV System, Automated wakeup call, call center module for central reservations and lounge automation system. • Implemented digital kiosk all over the Airport, which created significant growth in the revenue of food and beverage operation, and SPA. An added advantage for the marketing team to publish their promotions. • Assisted IT director in streamlining IT operations.
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IT Administrator
Innovators and Innovations - Kochi, India
Informatica e tecnologiamaggio 2009 - maggio 2012 · 3 anni e 1 mese• Installation and configuration of new network infrastructure for small and enterprise needs. Configured new network switches and implemented VLAN to segregate the network to different network domains. • Configured and implemented network level security by setting up firewalls on the port level and system level as per the end user needs. • Installation, configuration, troubleshooting and maintenance of Windows operating system (2008, Vista) for the server and desktop as per the AMC. • Upgrading windows service pack for new fixes. Updating the virus definition of the antivirus to the latest. • Assigning routing protocols and routing table configuration.
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System Administrator
Connectionz Embedded Solutions - Kochi, India
Informatica e tecnologiamaggio 2007 - aprile 2009 · 2 anni• Troubleshoot problems reported by users. • Preventive maintenance of IT and networking assets like routers, switches, printers, scanner, and all associated computer peripherals. • Asset tracking and maintaining asset inventory report. • Maintain system and network security. • Windows update in all desktops and servers • Installation and monitoring antivirus and periodic update of virus definition.
Formazione
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Bachelor of Technology
Cochin University of science and technology - Dubai, United Arab Emirates
agosto 2003 - aprile 2007Bachelor of Technology in Electronics and Telecommunication
Lingue
1 lingua
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Inglese
Conoscenza madrelingua o bilingue
Dati personali
Nazionalità
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Indiano
Competenze
5 competenze
- CCNA
- CCNP
- ITIL
- Mcsa
- Mcse
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