Marco Refrigeri

Marco Refrigeri

Food & Beverage Director - Deputy of General Manager presso Costa Cruise Line
Vive a Genoa, Italy

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Chi sono

A highly successful results-oriented professional hotelier with robust experience in the international hospitality industry.

His extensive international industry experience has resulted in an exceptional ability to communicate at all levels and with all nationalities. Has a guest focused and a “hands on” management style, excellent presentation and total commitment to quality and success at all times, together with first-class organization, finance and administration, sales and marketing, people development, Food and Beverage and training skills together with total refurbishment and pre-opening experience.

Esperienza

20 anni

  • Food & Beverage Director - Deputy of General Manager

    Costa Cruise Line - Genoa, Italy

    F&B Sala
    aprile 2014 - Presente · 10 anni

    Reports to the General Manager & Corporates ashore. Directs the total operation of the Ship Hotel, leading a group of more than 400 associates, maintaining established cost and quality standards, attaining projected revenue and profit levels, achieving guest satisfaction goals and ensuring maintenance and security of hotel’s physical assets. Develops/updates the hotel business plan and monitors financial performance with the Hotel HOD. Ensures compliance to company policies and procedures. Maintains a positive community image and remains updated with local business trends. Reviews the operation of the hotel’s Human Resources system ensuring that work climate is maintained consistently with the vision, mission and core values of the Group. • Ensures that all Departmental Operations Manuals and Processes are maintained and continuously updated as necessary. • Assists the development and implementation of Strategic and Marketing Plans, Budget and Goals Programme to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability • Ensures that deadlines on all projects are met and timely submitted to the Corporate Office or the relevant department • Ensures that meetings are well planned and results-oriented, producing effective outcomes. • Conducts frequent and thorough inspections of all Hotel operations areas. • Spends time in various operations, ensuring operation is well managed by the Management team and works properly to exceed expectation. • Implementation of the complex F&B Project, created to ensure the whole Italian Food & Beverage is accomplished with exclusively Italian food firms. • Conducts regular training sessions with the assigned team & HOD F&B in line with the departmental SOP's

  • Hotel General Manager

    OPULENT DOUBLE TREE BY HILTON - Zanzibar, Tanzania

    Management
    ottobre 2013 - febbraio 2014 · 5 mesi

    Reporting directly via the Regional Director to the owner and owning company and being responsible for: • Sourcing, recruitment and training of all new staff in all departments. • Pre-opening preparation and daily liaison with builders and suppliers. • Relationship and connection with all local authorities. • Quality control of building, fitting out and all supplies. • Place standard operating procedures, maintaining brand awareness in line with company policies and procedures

  • Executive Assistant General Manager

    THE GRAND HOTEL - Sharm El-Sheikh, Egypt

    Assistente di direzione
    febbraio 2012 - settembre 2013 · 1 anno e 8 mesi

    Reporting directly to the Resort General Manager, being fully responsible for the resort during the absence of the General Manager. Also had all department heads reporting directly into him and was responsible for all operational aspects of the hotel on a routine basis. • Growing revenues and maximizing the financial performance of the hotel. • Managing a large food and beverage operation with 12 different all-inclusive and a-la-carte restaurants and numerous bars. • Developing and implementing property-wide strategies, which deliver products and services to meet and exceed the expectations of the brand's target customers and, at the same time, providing a return on investment.

  • Food & Beverage Director - Commissioning of Costa Favolosa 2011

    COSTA CRUISE LINE - Genoa, Italy

    Direzione Ristorazione
    ottobre 2009 - dicembre 2011 · 2 anni e 3 mesi

    Responsible for the supervision, development and performance of all managers and their respective departments, which included: • Front Office, Housekeeping, Maintenance, Accounting, Inventory, Casino, Health & Spa Centre, Photo Shop and Restaurants, Tours Office in order to ensure the highest levels of guest and employee satisfaction in a cost-efficient manner. • Ensuring all hotel policies and procedures were fully implemented and compliant in all departments and at the same time ensuring the departmental working hours were respected, in line with company policy and individual contracts. • Responsible for overall food & hygiene quality assurance, menu planning, vendor management, food preparation, food safety, kitchen management, cost controls, kitchen staff - training and development. Preparation of formal management reports and monitoring and analysis of revenue by department, together with food costs, discrepancies, yield management, and injury reports of all incidents that occurred on board.

  • Executive Assistant Manager

    QUEEN SHARM – VERA CLUB - Sharm El-Sheikh, Egypt

    Assistente di direzione
    gennaio 2008 - settembre 2009 · 1 anno e 9 mesi

    • Deputy in case of absence of General Manager. • Responsible for overall food quality, menu planning, tour bus operator relations, food safety, kitchen staff management, cost controls, and kitchen staff training and development. • Supervision and performance development of all managers and their respective departments. • Development, implementation, monitoring and achievement of objectives as per Annual Budget, including Sales Strategies, Pricing, Revenue Management and Operations/Capital Budget. • Guaranteeing that all hotel policies and procedures are fully implemented and compliant in all departments. • Development and supervision of programs that promote a positive work environment for all employees, insuring that all employment related processes comply with local, state and federal regulations, including compliance of specific union regulations as appropriate. Provide routine forecasting and financial re-projections that correspond to forecasted sales. • Review and approval of all operating expenses for the hotel. Conduction of staff meetings to report key operating results to staff in areas of General Manager’s Meetings and leading improvement ideation sessions between staff and management.

  • Executive Assistant Manager

    MAWIMBINI RESORT – VENTAGLIO - Zanzibar, Tanzania

    Assistente di direzione
    luglio 2006 - dicembre 2007 · 1 anno e 6 mesi

    • Maintaining, on a day-to-day basis, Operational Standards of the company as agreed by the General Manager. • Taking the necessary actions to maximize (within agreed range of responsibility) profits in order to exceed the operational budget in all hotel departments. • Supporting all departments with an internal cross-selling attitude. • Maintaining careful control over costs in all hotel departments. • Ensuring the hotel is kept in excellent conditions, whilst ensuring R&M expenses are kept under budget. • Maintaining standards of appearance and hygiene of all staff. • Effectively handling all guest complaints concerning hotel and taking the appropriate corrective action to prevent recurrence whilst converting the guest into a repeat customer. • Ensuring all Operational Standards and internal policies are complete and kept up-to-date at all times. • Assisting the General Manager in the preparation of the Annual Budget and the Investment Plan (Replacements/Investments/Projects) and being responsible for the hotel in his absence

  • Rooms Division Manager- Start-up

    HOTEL FORTYSEVEN – SUMMIT HOTELS & RESORTS - Rome, Italy

    Responsabile Rooms Division
    marzo 2004 - giugno 2006 · 2 anni e 4 mesi

Formazione

  • Bachelor in Tourism Administration

    University of Bologna - Bologna, Italy

    gennaio 1988 - dicembre 1992

    Bachelor in Tourism Administration

  • Diploma in Hotel Management

    Hotelier Institute - Fiuggi, Italy

    gennaio 1985 - dicembre 1987

    Diploma in Hotel Management

Lingue

4 lingue

  • Italiano

    Conoscenza madrelingua o bilingue

  • Inglese

    Conoscenza professionale completa

  • Francese

    Conoscenza professionale

  • Tedesco

    Conoscenza professionale

Dati personali

Nazionalità

  • Italiano

Competenze

4 competenze

  • Food & Beverage
  • Hospitality
  • Strong leadership
  • Teamwork
Contatti
GIANCARLO PASTORE
Amministratore presso CIPAS TM
Fabrizio Pavlic
Hotel General Manager presso Italiana hotels e Resort srl
Gian Luca Guidi
Room restaurant Manager presso Ristorante Marinerei
Vedi 9 contatti
Segue
Renco Spa
Renco Spa
Pesaro, Italy
Jumeirah Messilah Beach Hotel & Spa - Jumeirah Group The Westin Bahrain City Centre
Altri membri
Martina Camprincoli
Predappio, Italy
Mirna Tagliaferri
Firenzuola, Italy
Gilda Bertolini
Reggio Emilia, Italy
Vedi altro
Chiudi
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