Michael Gutierrez Aguilar

Michael Gutierrez Aguilar

Club Lounge Supervisor presso Saadiyat Rotana Resort & Villas
Vive a Abu Dhabi, United Arab Emirates

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Esperienza

15 anni e 8 mesi

  • Club Lounge Supervisor

    Saadiyat Rotana Resort & Villas - Abu Dhabi, United Arab Emirates

    Management
    ottobre 2017 - Presente · 6 anni e 6 mesi

    Overseeing guests, arrivals and departures Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure Maintain effective communication with all related departments to ensure smooth service delivery Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels Maintain good working relationship with all department employees Supervise all Club Lounge employees ensuring guests are taken care of in a professional and friendly manner Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries Verify all cashier closures of Club Lounge Agents on shift end for billing and attachment accuracy Ensure all guest registrations are completed and correspond with Opera PMS guest information Skills Ensure all incoming emails of guest inquiries gets accrued handled and answered accordantly Performs other duties as assigned, requested or deemed necessary by management

  • Learning Coach/Concierge Agent

    The Ritz-Carlton Doha - Doha, Qatar

    Concierge
    maggio 2009 - maggio 2015 · 6 anni e 1 mese

    • Lead the Concierge Team • Create a working environment that supports Core Competencies • Communicate departmental and business objectives • Ensure induction are carried out • Perform 1:1’s, Appraisals • Coach and train the team • Increase recognition and reward • Hold Monthly Departmental meetings

  • Housekeeping Room Attendant

    The Ritz-Carlton Doha - Doha, Qatar

    Housekeeping
    aprile 2006 - maggio 2009 · 3 anni e 2 mesi

    • Arrives at the work area in full uniform including name badge 10 minutes prior to the shift starting, attends briefing or checks briefing board and reports to the Supervisor/Manager. • Ensures all assigned areas are kept clean, safe and hygienic. • Ensures additional cleaning program are undertaken as directed and to the performance standards required. • Responds to guests and staff enquiries, requests and complaints in a prompt and courteous manner. Takes personal responsibility to ensure maximum guest satisfaction at all times. Addresses guests according to the company etiquette guidelines • Ensures all maintenance and safety incidents and hazards are promptly reported to the Supervisor/Manager to minimize hazard risk and ensure a high level of guest satisfaction at all times. • Takes personal responsibility for equipment, ensuring it is operated correctly and secure at all times. • Ensures grooming, hygiene and safety procedures are maintained according to company Policy and procedures. • Maintains an up

Formazione

  • Centro Escolar University - Malolos, Philippines

    luglio 1999 - marzo 2004

    Bachelor of Science in Commerce Major in Computer Science

Lingue

1 lingua

  • Inglese

    Conoscenza professionale completa

Dati personali

Nazionalità

  • Filippino

Data di nascita

November 15th 1982

Segue
Hilton Hotels & Resorts
Hilton Hotels & Resorts
McLean, VA, United States
Qasr Al Sarab Resort by Anantara
Qasr Al Sarab Resort by Anantara
Abu Dhabi, United Arab Emirates
Atlantis Dubai
Atlantis Dubai
The Palm Jumeirah, Dubai, United Arab Emirates
Altri membri
Saad Muganga
Abu Dhabi, United Arab Emirates
Damian Kasperczyk
Abu Dhabi, United Arab Emirates
Janice Villanueva
Abu Dhabi, United Arab Emirates
Martin Stojkovic
Abu Dhabi, United Arab Emirates
Amir Saradov
Abu Dhabi, United Arab Emirates
Vedi altro
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