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Chi sono
Seeking for an opportunity where I aim to work with sincerity, integrity, and to utilize my time in learning from my superiors and to contribute in every way that the company requires me to.
Esperienza
14 anni e 4 mesi
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Reservation Agent
Towers Rotana Hotel - Dubai, United Arab Emirates
Prenotazionidicembre 2019 - Presente · 4 anni e 4 mesi• Handling phone calls in a timely and professional manner from the guest and managing on how to do room reservations, handling queries, informing rates, and maintaining guest confidentiality. • To be able to offer an alternative, if we cannot provide what our caller requires. • To communicate with the reception at all times and assist where necessary especially when making reservations. • To ensure on exceeding guest expectations, not only in phone calls but also in personal meetups to meet their standards and make them feel satisfied with the service. • Provide prompt and quick answers with the guest queries by maintaining and keeping myself updated in all aspects of the fields of reservation. • Maintaining myself sharp in reading and understanding the billing comments and following up with the payment for the corporate and the travel agent reservations.
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front desk agent
Towers Rotana Hotel - Dubai, United Arab Emirates
Receptionottobre 2018 - Presente · 5 anni e 6 mesiKEY RESPONSIBILITIES: • Provide Prompt and efficient service to all guests, to achieve a high level of customer satisfaction through personalized service from arrival until departure. • Conduct in Hotel and Room familiarization and assist guests in hotel activity inquiries/requests. • Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and any allied information to respond to guest queries. • Maintain an awareness of rates levels to be sold on a daily basis and the occupancy level. • Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized front office systems. • Maintain the privacy of all guests by ensuring that no details of the guests are disclosed. • Demonstrate a complete understanding of the hotel's policies procedures and services standards and have full knowledge of the Hotel facilities and happenings.
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CID Data Entry Agent
Towers Rotana Hotel - Dubai, United Arab Emirates
Analisi dei datigennaio 2018 - settembre 2018 · 9 mesiKEY RESPONSIBILITIES: • Scanning the guest's passport or ID. Checking and comparing if the information is matching. • Updating the Dubai police database with all guest passports/IDs. • Updating all business and meetings happening in the hotel to be forwarded to the Dubai police.
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Telephone Operator
Towers Rotana Hotel - Dubai, United Arab Emirates
Operatore telefonicoaprile 2017 - dicembre 2017 · 9 mesiKEY RESPONSIBILITIES: • Answers incoming calls from guests. • Answering all guest's queries and requests and making sure it will be done accordingly. • Directing calls to guest rooms, staff, or departments through the switchboard. Places outgoing calls. • Logs all wake-up call requests and performs wake-up call services on time.
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Front Desk Specialist
Cairo International Airport - Cairo, Egypt
Receptionaprile 2011 - febbraio 2017 · 5 anni e 11 mesiKEY RESPONSIBILITIES: • Answering questions and queries from the passenger. • Answering all incoming calls and redirecting them to the department or offices as per passenger requests. • Checking sort and forward emails to the ministry of house. • Keeping the record and files of the passenger updated. • Handling passenger complaints and ensuring to be solved immediately.
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Customer Care Agent
Wasla Contact Center - Cairo, Egypt
Assistenza clientimarzo 2008 - giugno 2009 · 1 anno e 4 mesiKEY RESPONSIBILITIES: • Resolving product issues and sharing the benefits of new technology. • Creating new processes and systems to increase customer service satisfaction. • Attending customers questions and concerns. • Receiving inbound calls from customers, providing information regarding services or products, taking new orders and canceling accounts. • Resolving customer issues in professional interpersonal skills and conflict resolution techniques.
Formazione
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Bachelor of Information Technology
Ain Shams University - Cairo, Egypt
settembre 2005 - giugno 2009
Lingue
2 lingue
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Arabo
Conoscenza madrelingua o bilingue
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Inglese
Conoscenza madrelingua o bilingue
Dati personali
Nazionalità
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Egiziana
Permessi di lavoro
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Emirati Arabi Uniti
Data di nascita
July 31st 1988
Competenze
11 competenze
- • Can operate computer (MS WORD, MS EXCEL, and MS
- • Can operate QMS (Quality Management System)
- • Excellent Communication Skills.
- Fluent in English
- Front desk experience
- Hotel operations and management
- • Knowledge on how to Operate Micros Opera
- MS Windows proficient
- Multi-line phone talent
- Self Motivated
- Strong client relations
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