Mohammad Hasan Sahadat

Mohammad Hasan Sahadat

Cluster Bell Captain presso Hilton Hotels & Resorts
Vive a Dubai, United Arab Emirates

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Chi sono

Have been working for 12 years in different luxuries hotels and would like to utilize my skills and knowledge and get more responsibilities to achieve a high level of customer satisfaction for our guest by providing a personalize service from checking-in till check-out through the dedication and teamwork and achieve the goals of organization.

Esperienza

14 anni e 4 mesi

  • Cluster Bell Captain

    Hilton Hotels & Resorts - Dubai, United Arab Emirates

    Concierge
    gennaio 2022 - Presente · 2 anni e 3 mesi

    Job Description: Arrange transportation for the guest' pick up and drop off and update on the system. Greet all guests in the lobby acknowledge them by name in a warm and professional manner, make them feel welcome and anticipate their needs before they arise. Inform guest about all hotel facilities and guest room features, and emergency procedures.  Ensure that bell desk is manned at all times. Ensure working area, clean and tidy always. Ensure that smooth and fast baggage handling for all arrival / departure guests. Maintain close relationship with reception / F&B  / House Keeping as well as other departments. Attend all guest calls for Bell stand / Door Services related services. Delegate bell boys to deliver and pick up the baggages from guest rooms for arrival and departing guest. Errand cards  are filled in for all baggage movements (Check-in, Check-out, Left luggage etc.) Ensure all baggage movements are tagged and recorded. Ensure left luggage forms  are filled and duly signed by guest and also all applicable policies are explained to the guest. Ensure that all bills are paid and room keys returned before guest depart from the hotel premises. Alert the management of any unattended packages and stranger found in the premises . Checks the daily arrival list for VVIP's or guests with special need. Prepare for group movements and ensure enough staffing is in place to handle groups. Recognize all returning and VIP guests, and welcome them back.  Be aware of daily hotel activities, group and VIP arrivals.  Communicate special guest requests to the Asst. Front Office Manager / Manager on Duty. Offer assistance to all guests at times.

  • Clustet Bellman

    Hilton Hotels & Resorts - Dubai, United Arab Emirates

    Concierge
    dicembre 2018 - dicembre 2021 · 3 anni e 1 mese

    Job Description: Greeting arriving guests and assisting them with their luggage. Escorting the guests to their rooms, explaining the room facilities. Ensuring the delivery of luggage, message, faxes, packages to guest and to undertake various other requests in order to ensure their comfort. Arrange transport for departing guests’ luggage from the room to the lobby and ensuring that all luggage has been accounted for. Assist with keeping the lobby area clean, tidy and well organised. Ensure that luggage has been stored safely according to prescribed procedures. Be fully aware of what functions are going on in the hotel. Provide gracious, attentive and friendly service. Provide assistance to front desk staff and to concierge, as well as providing lobby doorsbcoverage. Assisting the guest for booking their restaurants reservations, cruise ship, city tour, and reconfirming the flight scheduled.

  • Guest Service Agent

    Madinat Jumeirah Resort - Jumeirah Group - Dubai, United Arab Emirates

    Assistenza clienti
    ottobre 2012 - ottobre 2018 · 6 anni e 1 mese

    Job description: -Responsible to provide a highly standard and professional service to our guests. -Ensure all the hotsos request is closed by hotel standard time. -Arrange the transportation for the guest free booking, handling all the phone call, replying the emails. -Ensure all the guests daily movement is smooth. -Pick up and drop off the guest guest safely on right location. -Maintain the professional radio communication. -Maintain and practice all the safety and security procedures. -Making monthly duty rota, preparing daily manning, allocating the colleagues according to the location.

  • Waiter

    Jumeirah Beach Hotel - Jumeirah Group - Dubai, United Arab Emirates

    F&B Sala
    ottobre 2010 - ottobre 2012 · 2 anni e 1 mese

    Job description: -Responsible to provide professional service to our guests. -Ensuring their restaurant visit will become a memorable dining experience. -Acquire in depth knowledge of the food & beverage menu. -Responsible for maintaining hygiene and cleanliness standards.

  • Stewarding

    Jumeirah Beach Hotel - Jumeirah Group - Dubai, United Arab Emirates

    Maggiordomo
    dicembre 2009 - ottobre 2010 · 11 mesi

    Job description: -Ensure a safe and clean working environment for the F&B team. -Inventory of all equipment, crockery, cutlery and glassware. -Operating the dish washing machine. -Recycling and garbage disposal along with HACCP practice. -Cleaning of kitchen and all kitchen equipment -Arrange the store items according to the expired date.

Formazione

  • 2nd Class (BA honors English)

    National University of Bangladesh - Dhaka, Bangladesh

    giugno 2003 - agosto 2007

  • 2nd Division (Science)

    Noakhali Government College - Chittagong Division, Bangladesh

    aprile 2000 - aprile 2002

  • 1st Division (Science)

    Nateshwer Abul kKhair High School - Chittagong Division, Bangladesh

    gennaio 1998 - febbraio 2000

Lingue

4 lingue

  • Bengalese

    Conoscenza madrelingua o bilingue

  • Inglese

    Conoscenza professionale completa

  • Hindi

    Conoscenza professionale

  • Urdu

    Conoscenza professionale

Dati personali

Nazionalità

  • Bengalese

Permessi di lavoro

  • Emirati Arabi Uniti

Competenze

13 competenze

  • Adaptability and Flexibility
  • English fluency
  • excellent customer service skills
  • Exellent computer skills
  • Flexibility and adaptability
  • Guest services oriented
  • Inter personal skills
  • Leadership
  • Multi tasking
  • Strong communication skills
  • strong problem-solving skills
  • Team work skills
  • Work under Pressure
Contatti
Gilbert Mogere
Concierge Agent presso W Residences Dubai
Ahmed Mansour
Cluster Reservation Agent presso Swissôtel Hotels & Resorts
Abdulla Al mamun
Head chef presso Gurkan Sef steak House
Vedi 26 contatti
Segue
Accor Hotels
Accor Hotels
Issy-les-Moulineaux, France
Holiday Inn & Staybridge Suites Dubai Al-Maktoum Airport Ishraq Hospitality
Ishraq Hospitality
Dubai, United Arab Emirates
Altri membri
Lenard Juma
Dubai, United Arab Emirates
Elmurod Yuldashev
Dubai, United Arab Emirates
Bernard Frimpong
Dubai, United Arab Emirates
Faisal sha Basheer
Dubai, United Arab Emirates
Amir Fatykhov
Dubai, United Arab Emirates
Vedi altro
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