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Chi sono
Have been working for 12 years in different luxuries hotels and would like to utilize my skills and knowledge and get more responsibilities to achieve a high level of customer satisfaction for our guest by providing a personalize service from checking-in till check-out through the dedication and teamwork and achieve the goals of organization.
Esperienza
14 anni e 4 mesi
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Cluster Bell Captain
Hilton Hotels & Resorts - Dubai, United Arab Emirates
Conciergegennaio 2022 - Presente · 2 anni e 3 mesiJob Description: Arrange transportation for the guest' pick up and drop off and update on the system. Greet all guests in the lobby acknowledge them by name in a warm and professional manner, make them feel welcome and anticipate their needs before they arise. Inform guest about all hotel facilities and guest room features, and emergency procedures. Ensure that bell desk is manned at all times. Ensure working area, clean and tidy always. Ensure that smooth and fast baggage handling for all arrival / departure guests. Maintain close relationship with reception / F&B / House Keeping as well as other departments. Attend all guest calls for Bell stand / Door Services related services. Delegate bell boys to deliver and pick up the baggages from guest rooms for arrival and departing guest. Errand cards are filled in for all baggage movements (Check-in, Check-out, Left luggage etc.) Ensure all baggage movements are tagged and recorded. Ensure left luggage forms are filled and duly signed by guest and also all applicable policies are explained to the guest. Ensure that all bills are paid and room keys returned before guest depart from the hotel premises. Alert the management of any unattended packages and stranger found in the premises . Checks the daily arrival list for VVIP's or guests with special need. Prepare for group movements and ensure enough staffing is in place to handle groups. Recognize all returning and VIP guests, and welcome them back. Be aware of daily hotel activities, group and VIP arrivals. Communicate special guest requests to the Asst. Front Office Manager / Manager on Duty. Offer assistance to all guests at times.
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Clustet Bellman
Hilton Hotels & Resorts - Dubai, United Arab Emirates
Conciergedicembre 2018 - dicembre 2021 · 3 anni e 1 meseJob Description: Greeting arriving guests and assisting them with their luggage. Escorting the guests to their rooms, explaining the room facilities. Ensuring the delivery of luggage, message, faxes, packages to guest and to undertake various other requests in order to ensure their comfort. Arrange transport for departing guests’ luggage from the room to the lobby and ensuring that all luggage has been accounted for. Assist with keeping the lobby area clean, tidy and well organised. Ensure that luggage has been stored safely according to prescribed procedures. Be fully aware of what functions are going on in the hotel. Provide gracious, attentive and friendly service. Provide assistance to front desk staff and to concierge, as well as providing lobby doorsbcoverage. Assisting the guest for booking their restaurants reservations, cruise ship, city tour, and reconfirming the flight scheduled.
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Guest Service Agent
Madinat Jumeirah Resort - Jumeirah Group - Dubai, United Arab Emirates
Assistenza clientiottobre 2012 - ottobre 2018 · 6 anni e 1 meseJob description: -Responsible to provide a highly standard and professional service to our guests. -Ensure all the hotsos request is closed by hotel standard time. -Arrange the transportation for the guest free booking, handling all the phone call, replying the emails. -Ensure all the guests daily movement is smooth. -Pick up and drop off the guest guest safely on right location. -Maintain the professional radio communication. -Maintain and practice all the safety and security procedures. -Making monthly duty rota, preparing daily manning, allocating the colleagues according to the location.
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Waiter
Jumeirah Beach Hotel - Jumeirah Group - Dubai, United Arab Emirates
F&B Salaottobre 2010 - ottobre 2012 · 2 anni e 1 meseJob description: -Responsible to provide professional service to our guests. -Ensuring their restaurant visit will become a memorable dining experience. -Acquire in depth knowledge of the food & beverage menu. -Responsible for maintaining hygiene and cleanliness standards.
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Stewarding
Jumeirah Beach Hotel - Jumeirah Group - Dubai, United Arab Emirates
Maggiordomodicembre 2009 - ottobre 2010 · 11 mesiJob description: -Ensure a safe and clean working environment for the F&B team. -Inventory of all equipment, crockery, cutlery and glassware. -Operating the dish washing machine. -Recycling and garbage disposal along with HACCP practice. -Cleaning of kitchen and all kitchen equipment -Arrange the store items according to the expired date.
Formazione
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2nd Class (BA honors English)
National University of Bangladesh - Dhaka, Bangladesh
giugno 2003 - agosto 2007 -
2nd Division (Science)
Noakhali Government College - Chittagong Division, Bangladesh
aprile 2000 - aprile 2002 -
1st Division (Science)
Nateshwer Abul kKhair High School - Chittagong Division, Bangladesh
gennaio 1998 - febbraio 2000
Lingue
4 lingue
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Bengalese
Conoscenza madrelingua o bilingue
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Inglese
Conoscenza professionale completa
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Hindi
Conoscenza professionale
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Urdu
Conoscenza professionale
Dati personali
Nazionalità
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Bengalese
Permessi di lavoro
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Emirati Arabi Uniti
Competenze
13 competenze
- Adaptability and Flexibility
- English fluency
- excellent customer service skills
- Exellent computer skills
- Flexibility and adaptability
- Guest services oriented
- Inter personal skills
- Leadership
- Multi tasking
- Strong communication skills
- strong problem-solving skills
- Team work skills
- Work under Pressure
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