Priya Pradeep

Priya Pradeep

Volunteer presso The Old Library
Vive a Dubai, United Arab Emirates

Iscriviti a Hosco per visualizzare il profilo completo di Priya. È gratis!


Come membro di Hosco, potrai:
  • Farti notare da migliaia di aziende del settore turistico e alberghiero'
  • Fare parte di una community di 180'000+ studenti e professionisti
  • Approfondire con nuovi articoli e video ogni settimana su hosco.plus
Iscriviti

Chi sono

Over 4 years’ experience in the Hotel Industry with valuable knowledge of operations, guest behaviors & UAE culture has strengthened me with excellent inter-personal skills and a passionate interest to create, maintain & increase Guest Relations. Hence, keen on building a stronger foundation in Front Office, Reservations & Revenue Departments.

Esperienza

6 anni e 3 mesi

  • Volunteer

    The Old Library - Dubai, United Arab Emirates

    Assistenza clienti
    gennaio 2019 - presente · 7 mesi

  • Temporary Payroll Accountant

    Al Tayer Group - Dubai, United Arab Emirates

    Finanza/contabilità
    agosto 2016 - novembre 2017 · 1 anno e 4 mesi

     Maximized team’s productivity by efficient processing of End of Service & raising travel LPOs.  Maintained strong focus on input data, hence contributing to a successful payroll run for each month.  Maintained a timely record of files & documents for auditing purposes.  Strengthened my numerical & excel skills, which were my areas of improvement.  Replaced a colleague for one month & successfully ran the month’s payroll for all joint venture companies, achieving appreciation from management for the flawless execution.

  • Guest Services Executive - Rooms Division

    Jumeirah Creekside Hotel - Dubai, United Arab Emirates

    Receptionist - front office
    settembre 2014 - febbraio 2016 · 1 anno e 6 mesi

     Proactively & warmly assisted guests during arrival & departure, always exceeding their expectations.  Successfully offered & enrolled new arrivals to the Sirius Loyalty Program & extended additional assistance to the existing members.  Efficiently created walk-in reservations, prioritizing guest requests & reservation requirements, earning highest reservation score among the Reception team.  Took responsibility for preparations of special arrangements for arrivals of groups, VIPs & guests celebrating special occasions.  Ensured smooth operations by generating & checking shift reports frequently throughout the shift.  Extended assistance to Concierge, Business Center & Club Lounge during busy operations as well as to department trainers by buddy-training new joiners.  Strengthened complaint handling & quick decision-making skills through guest interactions, effective complaint resolution & tending to suggestions, all in a fast-paced environment, thereby increasing guest satisfaction & service recovery scores.  Achieved recognition for scoring 90% in LQA check-out, Employee of the month & for receiving most number of positive guest comments for June 2015.

  • Hospitality Coordinator

    Choithram - Cafe Vienna Launch Project - Dubai, United Arab Emirates

    Amministrazione generale
    novembre 2012 - luglio 2014 · 1 anno e 9 mesi

     Visited various coffee shops to gather ideas for creating the menu, design & layout.  Explored local lifestyles on coffee-consumption, deli-to-go, seating styles and general atmosphere.  Initiated techniques for profit-maximizing & maintaining customer relationships.  Utilized knowledge from hospitality experience to determine feasibility of arising ideas & suggested relevant marketing strategies & valuable inputs for creation of an operations manual.

  • Management Trainee - Housekeeping Supervisor

    Hilton Dubai Jumeirah Resort - Dubai, United Arab Emirates

    Housekeeping
    marzo 2010 - agosto 2010 · 7 mesi

     Ensured a safe work environment by keeping the department well informed of any challenges, effectively handling any arising issues, while carefully considering security measures at all times.  Developed managerial, organizational & time-keeping skills through successfully managing a small team; strengthened my coordination & verbal, written & telephonic communication skills.  Created a positive work environment for the team through frequent interactions regarding peer comfort & motivation levels, encouragement & suggestions for cost-saving techniques & walking the extra mile towards exceeding guest expectations.  Conducted frequent training on each standard operating procedure for my team and also participated in training & workshops conducted by the seniors & guest speakers, respectively.

  • Operations Trainee - Service

    Hyatt Hotels Dubai - Dubai, United Arab Emirates

    F&B Sala
    febbraio 2009 - agosto 2009 · 7 mesi

     Endowed each guest with personalized service by engaging in welcoming conversation & suggesting menu items according to their dietary preferences.  Coordinated with the production staff to convey information of any dietary amendments, while well maintaining the food safety standards.  Effectively handled guest requests & complaints by quick decision-making & service recovery practices.  Initiated cost-saving techniques to assist in maximum utilization of resources with minimum expenses.  Received appreciation letters from two regular guests & a mystery guest for the exceptional & personalized service provided to them.

Formazione

  • The Emirates Academy of Hospitality Management - Dubai, United Arab Emirates

    settembre 2013 - novembre 2014

    MBA in International Hospitality Management • Statistics, Finance, Cross Cultural Selling and Marketing, Digital Marketing, Corporate Strategy, International Recruitment, Research Methods, Law & Ethics, Hotel Service Operations

  • Hotel Institute Montreux - Montreux, Switzerland

    febbraio 2011 - giugno 2011

    BBA (Honors) in Hotel, Restaurant & Resort Management • Strategic Planning, International Management, Entrepreneurship, Statistics, Business Law (US), International Trade, Financial Management, Philosophy, Art and European Literature

  • SHMS Swiss Hotel Management School - Leysin, Switzerland

    settembre 2008 - gennaio 2011

    Higher Diploma in Hospitality Management • Food and Beverage: Service, Production, Management and Cost Control; Wine and Bar; Micros • Rooms Division: Operations and Management; Fidelio Software • Events: MICE Markets, Banquets and Events Planning and Management • Human Resources Management • Marketing Management, Research and Reporting • Management Projects and Principles • Geography of Travel and Tourism • Managerial Accounting and Principles • Facilities Design and Management • Business and Intercultural Communication

Lingue

4 lingue

  • Inglese

    Conoscenza madrelingua o bilingue

  • Hindi

    Conoscenza madrelingua o bilingue

  • Francese

    Conoscenza lavorativa limitata

  • Arabo

    Conoscenza di base

Dati personali

Nazionalità

  • Indiano

Data di nascita

June 01st 1990

Patente di guida

Competenze

4 competenze

  • Civilsoft
  • Hotel Opera PMS System
  • Microsoft ofice
  • Oracle
Contatti
Krisantus Sutrisno
People and Culture Officer presso Four Seasons Hotels and Resorts
Dinesh Madusanka
CDP presso LUX* South Ari Atoll
Deepak Kumar
Housekeeping supervisor presso Copthorne Hotel Dubai
Vedi 4 contatti
Segue
Sheraton Grand Hotel, Dubai
Dubai, United Arab Emirates
Atlantis The Palm
The Palm Jumeirah, Dubai, United Arab Emirates
Novotel World Trade Centre
Dubai, United Arab Emirates
Altri membri
Khatereh Teymoori
Dubai, United Arab Emirates
Meng-Hua Lee
Dubai, United Arab Emirates
Farheen Rajabali
Dubai, United Arab Emirates
Neel Ashar
United Arab Emirates
Elena Smirnova
Dubai, United Arab Emirates
Vedi 141233 membri