★ ROMY ★

★ ROMY ★

GENERAL MANAGER presso Zanzibar Pearl, Boutique Hotel & Villas
Vive a Palma, Spain

Iscriviti a Hosco per visualizzare il profilo completo di ★ ROMY. È gratis!


Come membro di Hosco, potrai:
  • Farti notare da migliaia di aziende del settore turistico e alberghiero'
  • Fare parte di una community di 180'000+ studenti e professionisti
  • Approfondire con nuovi articoli e video ogni settimana su hosco.plus
Iscriviti

Chi sono

SUMMARY / PERSONAL PROFILE:
* Good knowledge of Hospitality Industry, Marketing and Visual Communication design with international experience.
* Huge background in guests satisfaction, providing professional and high class services.
* Computer literate.
* Experience in staff training.
* Exceptional ability coordinating and supervising with enthusiasm and initiative the activities of all departments concerning day to day operations.
* Used to work under pressure in extreme environment conditions.
* Creative and charismatic personality.

Esperienza

20 anni e 7 mesi

  • GENERAL MANAGER

    Zanzibar Pearl, Boutique Hotel & Villas - Zanzibar Island, Tanzania

    Amministrazione generale
    settembre 2019 - Presente · 5 mesi

  • DEPUTY GENERAL MANAGER

    Puro Group - Palma, Spain

    Amministrazione
    aprile 2017 - gennaio 2019 · 1 anno e 10 mesi

    OPENING • Development the manning guide template, recruiting, scheduling and training a team of approximately 60 employees. • Overseeing P&L statement, budget, business plans and forecast process for the entire Beach Club. • Leadering the executive commitee and driving the operational monthly costs for each departments through the analisys per outlets. • Implementing the re-disign of the areas to ensure constantly improvement. • Oversight with a focus on appearance, adherence to group SOPs and internal quality audits for improved performance. • Handling the entire process successfully of the Events and all activities (Weddings, Incentives, Celebrations). • Creation and coordination of all thematic brand events (Concepts, Set design, Shows, Performances). • Ensuring efficient daily revenue and sustained the highest level of guest satisfaction. • Taking charge of proposal for the Capital expenditures planning (Capex) and the rotational annual supply. • Playing a key role in opening Purobeach Illetas and its progress, exceeding the annual Budget.

  • DEPUTY HOTEL MANAGER

    Bahia Principe Fantasia - Punta Cana, Dominican Republic

    Amministrazione
    ottobre 2016 - maggio 2017 · 8 mesi

    OPENING - HOTEL FANTASIA, 5* LUXURY • Coordinate and supervise all the daily operational activities, busy resort in a remote enviroment. • Managing and training a team of approximately 200 employees. • Accountability in handling the room division: Front office, Butlers, Guest experience, VIP concierge, Housekeeping, Security. • Oversee the management daily functions of the hotels leading the staff including the senior managers in all the operations. • Ensuring continous improvement of new standards procedures with corporate directors. • Analysing Review Pro data to evaluate customer satisfaction and trends to identify area of improvement. • Supervising the maintenance planning before and during the rainy season, according to prevent disasters with serious consequences, economic and reputational. • Handling complicated complaints and claims.

  • OPERATIONS MANAGER

    The Zanzibar Collection - Zanzibar, Tanzania

    Amministrazione
    settembre 2014 - maggio 2016 · 1 anno e 9 mesi

    • Managing and training a team of approximately 280 employees in a busy and remote work environment. • Responsible spokesperson for the hotel in absence of the General Manager. • Oversee and improve all general daily operations of the hotel: engineering, security, landscaping, spa, leisure, entertainment, events and weddings, housekeeping, front office and F&B. • Defining the advertising and the branding visual communication design. • Providing real-time written reports to the Group Manager on daily basis regarding issues concerning the hotel, guests complaints and VIP agencies. • Personally welcoming all VIP and Travel Agencies for the site Inspection along the properties. • Leading and collaborating with building contractors and owners for the re-styling phases of the hotel during the low season jobs. _ ACHIEVEMENT: “Trip Advisor Traveler’s Choice Awards 2O16” • Best Hotel in Africa • 25th Hotel in the World

  • GUEST RELATIONS EXECUTIVE

    LUXURY TARA ANGKOR & SPA 4* HOTEL - Krong Siem Reap, Cambodia

    Amministrazione
    gennaio 2014 - giugno 2014 · 6 mesi

    • Head manager, direct contact with General Manager for guests services. • Oversee and coordinate all arrivals and departures of special guests: VIP, TA, LS, Reapeat guests. • Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery. • Respond to guests needs and resolve guests complaints. • Promote and Organize Events, Tours and various activities across the message that client wants. • Community Manager thought Trip Advisor, Agoda and other important on line travelers’ forums.

  • FRONT OFFICE MANAGER & GUEST RELATIONS

    OC ASIA - Krong Preah Sihanouk, Cambodia

    Amministrazione
    luglio 2013 - dicembre 2013 · 6 mesi

    • Managing and training a team of approximately 20 employees in a busy and remote work environment. • Coordinate communication between guests and staff and follow up to ensure complete service recovery on daily basis. • Oversee and coordinate with reservation team all bookings. • Manage relationships with General manager and providers, ensuring that all items are invoiced and paid on time. • Coordinate with IT department on all office equipment. • Community Manager thought Trip Advisor, Agoda and other important on line travelers forums.

  • RESTAURANT MANAGER

    Nostimon Imar - Corfu, Greece

    F&B Sala
    giugno 2012 - ottobre 2013 · 1 anno e 5 mesi

    WORKING TWO HIGH SEASON (from june to september on 2012 and 2013) • Making reservations, welcoming the guests and seating them accordingly. • Coordinating daily restaurant management operations. • Designing marketing and advertising (menus, bookings, accounting, procurement, etc.) • Delivering superior food and beverage service and maximizing customer satisfaction. • Liaising between the other employees and the owner and acting as a mediator when problems arise. • Responding efficiently and accurately to restaurant customer complaints and working closel.

  • VISUAL DESIGNER & ART DIRECTOR

    OGILVY ONE / BASSAT OGILVY & MATHERS / CONVERSE / MATTEL / DISNEY / HOTEL MANDARIN / HOTEL MAJESTIC / MONTBLANC SHOPPING NIGHT / AIRE BATH - Barcelona, Spain

    Comunicazione
    ottobre 2001 - ottobre 2013 · 12 anni e 1 mese

    HOTEL MANDARIN / HOTEL MAJESTIC / MONTBLANC SHOPPING NIGHT / AIRE BATH - Barcelona_ SP • Set design for ephemeral luxury events: Case studies, visual merchandising, windows dresser and flower design. OGILVY ONE / BASSAT OGILVY & MATHERS / CONVERSE / MATTEL / DISNEY / INOXCROM - Barcelona_ SP • Below the line Advertising: branding and concept design for commercial products on print media, magazines, newspapers, targeted television and outdoor advertising. • Marketing direct: creation of the communication directly to customers through a variety of media including off - online adverts, database marketing, flyers, newspapers, magazine advertisements. • Editorial Design for cultural magazines: combining creative typography, smart layouts and clever compositions. • Digital Illustration for fashion brands: Concept collections, pattern creation and graphic design applied on product with different materials (textile, plastics, metals etc.)

  • GUEST RELATIONS & TOURIST ENTERTAINER

    Villaggi & Tribú - Rome, Italy

    Svago e tempo libero
    giugno 1998 - ottobre 2001 · 3 anni e 5 mesi

    • Assisting in welcome meetings & cocktails. • First contact, a mediator between the people with the exclusive function to create group relationships. • Organizing weekly program (parties, games, both daytime and evening activities of the Touristic Village) • Stage designer in collaboration with all team. • Handling complaints and queries with the management or owners. _ ACHIEVEMENT: “Employee Excellence Awards 2001/2002” • Best Entertainer • Best Equipe

Formazione

  • SET DESIGN: VISUAL MERCHANDISING & WINDOW DRESSING

    Vitrina Barcelona - Barcelona, Spain

    settembre 2012 - marzo 2013

  • MARKETING & VISUAL COMMUNICATION DESIGN

    Istituto Pantheon Design & Technology - Rome, Italy

    settembre 1998 - giugno 2001

  • INTERNATIONAL TOURISM MANAGEMENT. UET

    UET - EUROPEAN UNIVERSITY SCHOOL OF TOURISM - Rome, Italy

    ottobre 1997 - maggio 1999

    - Front Office Management - Office Conference Management - Food & Beverage Management - Accounting Management - Human Resources Management - Igiene e Sicurezza sui Luoghi di Lavoro - Legislazione Turistica ed Alberghiera - Quality in Tourism - Sales & Marketing Management - Terminologia Applicata al Tourism English / SLEST - Terminologia Applicata al Tourism French - Web Marketing Management - Programmazione Neuro Linguistica - Booking & Reservation Management - Psicologia del Turismo e Marketing Relazionale - Hotel Management Executive - Project Work

Lingue

5 lingue

  • Italiano

    Conoscenza madrelingua o bilingue

  • Inglese

    Conoscenza professionale completa

  • Spagnolo

    Conoscenza professionale completa

  • Catalano

    Conoscenza professionale

  • Francese

    Conoscenza lavorativa limitata

Dati personali

Nazionalità

  • Italiano

Permessi di lavoro

  • Unione Europea

Data di nascita

January 10th 1978

Patente di guida

Competenze

14 competenze

  • Branding
  • Creative
  • Design
  • Events Planning
  • Guest experience
  • Leadership
  • Marketing
  • Motivated and passionate
  • Sales
  • set design
  • Staff-training
  • Time managment
  • Upselling
  • Visual communication
Contatti
Anice Ritchie
Hospitality presso Hilton
A K M Hemayet Hossain
Head Cook presso Sarabela Fast Food and Restaurant
Suvrajit Manna
Assistant Chief Steward presso Hilton Jaipur
Vedi 10 contatti
Segue
Sanderson Hotel
London, United Kingdom
Altri membri
Vedi 206198 membri