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Chi sono
An outgoing, dynamic and sales focused profession who has a relentless drive to deliver more than just results. I have a track record of effectively leading and managing all aspects of a hotel, and of making guest feels cared for, valued, and respected. As true hands on leader, he is not afraid to jump in and assist wherever his needed, and will do everything he can to deliver results that will contribute to the overall mission and success of a business. Right now he is looking to develop and progress his career with an ambitious, award winning hotel which is looking to recruit talented professionals.
Esperienza
16 anni e 8 mesi
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Duty Manager
Al noon hotel - Dubai, United Arab Emirates
Receptiondicembre 2014 - Presente · 9 anni e 4 mesiResponsible for maintaining visibility with guests at all times, and for assisting to run a hotel. Using hotel resources to maximize guests’ satisfaction & optimize revenues. Representing the hotel in the market place ant develop relationships with key accounts. Analyzing statistical information and drawing conclusions from it. Developing and implementing staff training programs. Ensuring the accurate and timely submission of payroll data to the corporate office. Continuously developing the hotels brand. Attending tourism trade fairs and exhibitions. Providing the hotel owners with regular reports on the hotels operating Objective performance. Aggressively managing all the independent revenue and expense areas to ensure profitability. Conduct disciplinary actions against staff, including terminations. Accurately forecasting revenues/expenses.
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Front Office Supervisor
Comfort inn Hotel - Dubai, United Arab Emirates
Receptiondicembre 2010 - gennaio 2014 · 3 anni e 2 mesiAssists in VIP’s arrival departure in absence of guest relation officers. Assists in sending guest messages or faxes. Prepares and checks for VIP’s arrival and escorts guests to rooms. Co-ordinates with all departments concerned in order to maintain Front Office functions properly. Answers guests inquire, handle complaints and attend to the needs of the guests. Approves and sign for allowances, rebates etc., as required by Front Office Cashier. Authorizes charges to be made for late departures and/or compliments on them. Motivates and maintains good staff relations. Maintains and be guided of hotel policy on credit/lost and found hotel guests properties. To discuss all matters that needed to follow up with the next shift Reception Manager. Assigns and Approves Duty roster for all Front desk staffs.
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Team Leader
Royal Palm tower and Villas - Mumbai, India
Managementgiugno 2009 - novembre 2010 · 1 anno e 6 mesiAllocating jobs and workloads to individual staff members based on their ability. Implementing new initiatives and making sure all staff understand them. Giving prompt and accurate information on individual staff member performance. Making sure all tasks given to staff are done on time and to the required standard. Ensuring clean, safe and friendly working environment for all team members. Managing any staff sickness levels and organizing the necessary cover. Making sure that Health &Safety rules are strictly followed by all team members. Ensuring that there is a certain level is slack in the system to cover busy periods.
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Guest Relation Executive
Surya Hotel - Kochi, India
Guest Relationsmarzo 2008 - maggio 2009 · 1 anno e 4 mesiTo receive guests and assigning a team member for the guests. To prepare a database of the guests arrival and departure. Reporting the budget details required to the Guest Relations Executive. To make sure guests are given proper attention. To escort the guests. To suggest sightseeing places and the related offers. To arrange for travel facilities for the guests
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Guest Service Representative
Park Central Hotel - Kochi, India
Guest Relationsottobre 2006 - marzo 2008 · 1 anno e 6 mesiPosts room charges and taxes to guest accounts. Processes guest charges voucher and credit card vouchers. Post charges to the guest accounts that have not been posted or were incurred on the night audit shift. Transfer charges and deposits to master accounts. Summarizes results of operations for management. Balance the day’s charges, making corrections as necessary. Knows how to operate PMS, typewriters, and other front office equipment's.
Formazione
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Bachelor Degree in Hotel Management
Annamalai University - Hospitality and Tourism Management - Chennai, India
maggio 2006 - aprile 2009Bachelor Degree in Hotel Management and tourism
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Bachelor Degree in BA English
Calicut University - Kozhikode, India
maggio 2003 - febbraio 2006Bachelor Degree in BA English from Calicut University , Kerala , India
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Plus Two
Higher Secondary - Kannur, India
maggio 2001 - marzo 2003Plus two from higher secondary board
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SSLC
PKPHS High School
marzo 2000 - aprile 2001SSLC from Board of Education
Lingue
5 lingue
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Lingua malayalam
Conoscenza madrelingua o bilingue
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Inglese
Conoscenza professionale completa
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Hindi
Conoscenza professionale
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Tamil
Conoscenza professionale
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Arabo
Conoscenza lavorativa limitata
Dati personali
Nazionalità
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Indiano
Data di nascita
February 10th 1985
Competenze
6 competenze
- Business Development and Expansion
- Creating a positive working environment for hotel
- Driving and tracking the Hotels Reservations up
- Leadership and Cross-Functional Team Collaboration
- Responding quickly to any changing marketing
- Sales and Team Leadership
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