Key Account Manager presso Badakan
Vive a Paris, France

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Chi sono

Trust, patience and empathy are the qualities I adopt to build and stimulate easy-going relationships with my co- workers and delight my guests. While being open-minded & flexible I found myself reliable and resourceful to solve strong logistical and human issues. I learned to be a reactive team-player definitely dedicated to my work.


3 anni e 11 mesi

  • Key Account Manager

    Badakan - Paris, France

    dicembre 2018 - Presente · 1 anno e 2 mesi

  • Front Desk Agent

    Hôtel Renaissance Paris Arc de Triomphe - Paris, France

    Receptionist - front office
    febbraio 2018 - settembre 2018 · 8 mesi

    Anticipating and going beyond guests' needs during their entire stay (from pre-arrival to post-departure). Checking guests in and out while ensuring a high quality of service. Using up-selling strategies on a daily basis.

  • Floor Supervisor

    Brussels Marriott Hotel - Brussels, Belgium

    luglio 2017 - dicembre 2017 · 6 mesi

    Managing a team of 6 room-attendants and in charge of inspecting 60 rooms split among 2 floors. Training my team on cleaning standards. Ensuring that procedures were correctly applied and that the hotel's quality standards were reached.

  • Housekeeping Coordinator

    Hansar Hotel - Bangkok, Thailand

    luglio 2016 - dicembre 2016 · 6 mesi

    Rebuilding and rethinking the whole Housekeeping Department. Defining new ways to organise the day-to-day operations. Setting up checklists, worksheets and dispatching the work. Challenging myself to overcome cultural and languages obstacles.

  • Travel Agent

    Transazur Voyages - Poitiers, France

    maggio 2014 - luglio 2014 · 3 mesi

    Advising clients on travel arrangements (visas, passports...). Arranging flights, insurance and accommodation. Collecting and processing payments.

  • Operations Team Member

    Parc du Futuroscope - Chasseneuil-du-Poitou, France

    aprile 2014 - maggio 2014 · 2 mesi

    Conducting shows. Speaking in front of 300 visitors.

  • Reservations Agent

    Amica Travel - Hanoi, Vietnam

    novembre 2013 - dicembre 2013 · 2 mesi

    Organising and preparing personalised tours for clients. Keeping them up to date with any changes.

  • Crew Member

    McDonald's - Poitiers, France

    F&B Sala
    ottobre 2011 - aprile 2012 · 7 mesi

    Taking orders and holding customers complaints.


  • MBA

    AIM - Hotel and Tourism Management Academy - Paris, France

    ottobre 2015 - giugno 2017

    Human Resources - Ethics & Corporate Social Responsibility - Brand & Luxury Management - Risk Management - Financial & Managerial Accounting - Financial Planning & Development - Sales & Marketing - Innovation Management & Entrepreneurhip

  • Technical Degree in Tourism

    Isaac de l'Etoile - Poitiers, France

    settembre 2013 - giugno 2015

    Gestion Relation Client - Marketing - Tourisme et Territoire - Droit - Billeterie

  • Baccalauréat Général

    Lycée Victor Hugo - Poitiers, France

    settembre 2008 - giugno 2011


3 lingue

  • Francese

    Conoscenza madrelingua o bilingue

  • Inglese

    Conoscenza professionale completa

  • Italiano

    Conoscenza lavorativa limitata

Dati personali


  • Francese

Data di nascita

April 05th 1992


8 competenze

  • Billing and collection
  • Closing & Billing
  • Conciergerie
  • Guest relation
  • Guestware
  • Micros PMS
  • Opera PMS
  • Reception
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