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Chi sono
Results-driven and dynamic professional with unique ability to plan and introduce improved housekeeping practices to maintain and promote guest experience. Poised to excel in challenging role of Assistant Housekeeping Manager to continue delivering high-quality service and driving operational efficiency.
Esperienza
2 anni e 4 mesi
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Housekeeping Management Trainee
Rosewood Abu Dhabi - Abu Dhabi, United Arab Emirates
Housekeepingagosto 2022 - agosto 2023 · 1 anno e 1 meseFacilitated effective communication with third-party company to address linen quality issues. Managed procurement of laundry materials by creating and submitting purchase order requests. Maintained adequate inventory levels to support daily operations. Contributed to weekly meetings related to housekeeping/laundry performance. Directed and monitored daily tasks of public area associates. Provided strategic advice to department head on improving aesthetic appeal of public spaces. • Increased customer satisfaction and retention by resolving queries/concerns while adhering to brand standards. • Implemented comprehensive training program for laundry attendants to ensure adherence to brand standards. • Improved individual and team performance by conducting performance appraisals and providing detailed feedback. • Enhanced guest experience by delivering excellence services.
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Front Desk Associate
The Equinox, a Luxury Collection Golf Resort & Spa - Vermont, United States
Receptionluglio 2019 - marzo 2020 · 9 mesiIn this capacity, I managed the dealings of the enterprise by authenticating customers’ credit and formulating payment method. I maintained accurate records of available rooms and guest accounts manually and systematically. I upheld precise financial records by administering bookkeeping tasks, including reconciling accounts and performing night audits. Involved in calculating and receiving payments and making adjustments for guests. I enhanced customers’ experience by responding to clients’ queries regarding hotel facilities and booking as well as suggesting best travel, shopping, and dining places. Related Skills: Front Desk Operations Handling, Account Reconciliation, Payment Processing, Record and Bookkeeping Handling, Problem Identification, Issue Resolution, Customer Service and Support, Regulatory Compliance Following are some of the highlights of the value I brought to Equinox Golf Resort and Spa: ☛ Oversaw the responsibility of welcoming groups and delivering exceptional services during guests’ stay, such as prechecking and allocating rooms, routing guests to different spots, and addressing concerns. ☛ Acknowledged and honoured with the “Front Desk of the Month” title for attaining positive feedback from clients and complying with standard operating procedures.
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Housekeeping Supervisor Intern
Intercontinental Hotel - Nairobi, Kenya
Responsabile Rooms Divisionaprile 2018 - giugno 2018 · 3 mesiIn this capacity, I ensured the smooth running of operations by creating and scheduling work plans for employees. I evaluated staff performance to suggest improvement and assure compliance with defined policies and procedures. I achieved organizational objectives by efficiently collaborating with different departments. I facilitated sanitized and cleaned environment by supporting staff in cleaning. I ordered and preserved adequate stock for the housekeeping operations. Related Skills: Workflow Planning, Performance Assessment, Rules and Regulations Compliance, Team Coordination and Leadership, Stock Management, Flexible and Trustworthy Following are some of the highlights of the value I brought to Intercontinental Hotel Nairobi: ☛ Streamlined the operations by developing and enforcing operating protocols for the supervised departments and housekeeping team. ☛ Established an optimum level efficiency by examining high-profile rooms for the annual audit.
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Culinary Intern
Royal Nairobi Golf Club - Nairobi, Kenya
F&B Cucinaaprile 2016 - giugno 2016 · 3 mesiIn this capacity, I followed verified procedures and supervisors’ guidelines to prepare food, including meats, vegetables, and desserts in adherence to clients’ orders. I supported chef and kitchen staff for the effectual running of kitchen operations. I monitored the work of other interns to retain quality and consistency. I resolved customers’ complaints in a timely and professional manner to attain satisfaction. Related Skills: Food Preparation, Staff Collaboration, Complex Problem Solving, Team Supervision, Customer Satisfaction, Menu Development, Kitchen Equipment Sanitization Following are some of the highlight of the value I brought to Royal Nairobi Golf Club: ☛ Served as an in-charge of buffet area during gold tournaments for a fine dining establishment. ☛ Created and updated menu for special events to optimize guests’ satisfaction and retention.
Formazione
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Masters International Hotel Management
Les Roches Marbella International School of Hotel Management - Marbella, Spain
aprile 2021 - gennaio 2022 -
Strathmore University - School of Tourism and Hospitality (STH) - Nairobi, Kenya
giugno 2015 - giugno 2019Graduated with second class upper Final research project grade of A Represented Strathmore University in the 10th Young Hoteliers' Summit held at Ecole Hotelier de Lausanne Secretary of the hospitality and tourism society of Strathmore
Lingue
2 lingue
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Inglese
Conoscenza madrelingua o bilingue
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Francese
Conoscenza lavorativa limitata
Dati personali
Nazionalità
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Keniota
Data di nascita
January 15th 1997
Gare e premi
3 gare
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Housekeeping departmental ambassador
Departmental Ambassador - Abu Dhabi, United Arab Emirates
2023Rosewood Leading Quality Assurance
LQA award - Abu Dhabi, United Arab Emirates
2023Young Hoteliers Summit
Finalist - Lausanne, Switzerland
2019Competenze
13 competenze
- Customer Service and support
- front desk operations handling
- general housekeeping
- guest service operations
- Hospitality administration
- Knowcross
- laundry operations management
- Lightspeed Software
- Opera Software
- Performance Evaluation
- • Process Improvement Initiatives
- • Staff Leadership & Development
- Workflow management
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