Staicy Kathryn Akinyi

Staicy Kathryn Akinyi

Housekeeping Management Trainee presso Rosewood Abu Dhabi
Vive a Nairobi County, Kenya

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Chi sono

Results-driven and dynamic professional with unique ability to plan and introduce improved housekeeping practices to maintain and promote guest experience. Poised to excel in challenging role of Assistant Housekeeping Manager to continue delivering high-quality service and driving operational efficiency.

Esperienza

2 anni e 4 mesi

  • Housekeeping Management Trainee

    Rosewood Abu Dhabi - Abu Dhabi, United Arab Emirates

    Housekeeping
    agosto 2022 - agosto 2023 · 1 anno e 1 mese

    Facilitated effective communication with third-party company to address linen quality issues. Managed procurement of laundry materials by creating and submitting purchase order requests. Maintained adequate inventory levels to support daily operations. Contributed to weekly meetings related to housekeeping/laundry performance. Directed and monitored daily tasks of public area associates. Provided strategic advice to department head on improving aesthetic appeal of public spaces. • Increased customer satisfaction and retention by resolving queries/concerns while adhering to brand standards. • Implemented comprehensive training program for laundry attendants to ensure adherence to brand standards. • Improved individual and team performance by conducting performance appraisals and providing detailed feedback. • Enhanced guest experience by delivering excellence services.

  • Front Desk Associate

    The Equinox, a Luxury Collection Golf Resort & Spa - Vermont, United States

    Reception
    luglio 2019 - marzo 2020 · 9 mesi

    In this capacity, I managed the dealings of the enterprise by authenticating customers’ credit and formulating payment method. I maintained accurate records of available rooms and guest accounts manually and systematically. I upheld precise financial records by administering bookkeeping tasks, including reconciling accounts and performing night audits. Involved in calculating and receiving payments and making adjustments for guests. I enhanced customers’ experience by responding to clients’ queries regarding hotel facilities and booking as well as suggesting best travel, shopping, and dining places. Related Skills: Front Desk Operations Handling, Account Reconciliation, Payment Processing, Record and Bookkeeping Handling, Problem Identification, Issue Resolution, Customer Service and Support, Regulatory Compliance Following are some of the highlights of the value I brought to Equinox Golf Resort and Spa: ☛ Oversaw the responsibility of welcoming groups and delivering exceptional services during guests’ stay, such as prechecking and allocating rooms, routing guests to different spots, and addressing concerns. ☛ Acknowledged and honoured with the “Front Desk of the Month” title for attaining positive feedback from clients and complying with standard operating procedures.

  • Housekeeping Supervisor Intern

    Intercontinental Hotel - Nairobi, Kenya

    Responsabile Rooms Division
    aprile 2018 - giugno 2018 · 3 mesi

    In this capacity, I ensured the smooth running of operations by creating and scheduling work plans for employees. I evaluated staff performance to suggest improvement and assure compliance with defined policies and procedures. I achieved organizational objectives by efficiently collaborating with different departments. I facilitated sanitized and cleaned environment by supporting staff in cleaning. I ordered and preserved adequate stock for the housekeeping operations. Related Skills: Workflow Planning, Performance Assessment, Rules and Regulations Compliance, Team Coordination and Leadership, Stock Management, Flexible and Trustworthy Following are some of the highlights of the value I brought to Intercontinental Hotel Nairobi: ☛ Streamlined the operations by developing and enforcing operating protocols for the supervised departments and housekeeping team. ☛ Established an optimum level efficiency by examining high-profile rooms for the annual audit.

  • Culinary Intern

    Royal Nairobi Golf Club - Nairobi, Kenya

    F&B Cucina
    aprile 2016 - giugno 2016 · 3 mesi

    In this capacity, I followed verified procedures and supervisors’ guidelines to prepare food, including meats, vegetables, and desserts in adherence to clients’ orders. I supported chef and kitchen staff for the effectual running of kitchen operations. I monitored the work of other interns to retain quality and consistency. I resolved customers’ complaints in a timely and professional manner to attain satisfaction. Related Skills: Food Preparation, Staff Collaboration, Complex Problem Solving, Team Supervision, Customer Satisfaction, Menu Development, Kitchen Equipment Sanitization Following are some of the highlight of the value I brought to Royal Nairobi Golf Club: ☛ Served as an in-charge of buffet area during gold tournaments for a fine dining establishment. ☛ Created and updated menu for special events to optimize guests’ satisfaction and retention.

Formazione

Lingue

2 lingue

  • Inglese

    Conoscenza madrelingua o bilingue

  • Francese

    Conoscenza lavorativa limitata

Dati personali

Nazionalità

  • Keniota

Data di nascita

January 15th 1997

Gare e premi

3 gare

  • Housekeeping departmental ambassador

    Departmental Ambassador - Abu Dhabi, United Arab Emirates

    2023
  • Rosewood Leading Quality Assurance

    LQA award - Abu Dhabi, United Arab Emirates

    2023
  • Young Hoteliers Summit

    Finalist - Lausanne, Switzerland

    2019

Competenze

13 competenze

  •  Customer Service and support
  • front desk operations handling
  • general housekeeping
  • guest service operations
  • Hospitality administration
  • Knowcross
  • laundry operations management
  • Lightspeed Software
  • Opera Software
  • Performance Evaluation
  • • Process Improvement Initiatives
  • • Staff Leadership & Development
  • Workflow management
Contatti
GIANCARLO PASTORE
Amministratore presso CIPAS TM
Ivy Irungu
Guest Relations Officer presso PrideInn Hotels
Emmanuel Anyuga
Butler presso Hemingways Nairobi
Vedi 35 contatti
Segue
FIVE Hotels and Resorts
FIVE Hotels and Resorts
Dubai, United Arab Emirates
Robertson Lodges Accor Hotels
Accor Hotels
Issy-les-Moulineaux, France
Altri membri
George Kariuki
Nairobi, Kenya
Mordecai Chemitei
New York, NY, United States
Geoffrey Musera
Karatina, Kenya
James Leo Okwemba
Nairobi, Kenya
Johnson Mbugua
Nairobi, Kenya
Vedi altro
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