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Chi sono
10 years of rich experience in Food & Beverage operations in the Hospitality Industry being hands-on in operation and encouraging creativity by empowerment of team members and coaching. Also provide the highest level of service by combining efficiency and skills with the right attitude to ensure customer satisfaction.
Depth at overall food & beverage service operations which include specialty restaurants, all day dining restaurant, coffee shop, In Room dining, minibar, Conference & Meeting rooms, Banquets as well as Bar . Excellence in interpersonal, communication, team building & customer relationship. Management skills with the ability to work in multi cultural environment.
With having an extensive exposure in India and abroad in the same industry I have gained and become a keen planner & strategist with track record of developing operational policies/ norms, systems & controls, motivational aspect & customer service standards.
Esperienza
9 anni
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Head of Operations
CO-OFFIZ - New Delhi, India
Real Estatemaggio 2022 - giugno 2023 · 1 anno e 2 mesi• Functional ownership of operations across multiple cities. • Strategizing the long-term business directions for ensuring maximum profitability in line with organizational objectives. • Ensuring proper coordination with all the support departments and vendors. • Work alongside the senior management team on enhancing profitability and efficiency through the company's operations. • Generating future insights for more business opportunities. • SOP Creation & Management, Coaching & Shift Trainings & Content Development. • Site Trainings & Program Management. • Driving New initiatives and Training on new initiatives • Lead strategic initiatives to deliver on business KPIs - spanning across top line growth, cost management and customer experience. • Engaging with stakeholders to identify and solve bottlenecks and implement best practices. • Take autonomous, data-driven decisions and ensure cost reduction and quality control. • Reviews and approves cost-control reports, cost estimates, and staffing requirements for projects. • Ensuring targeted driven - go-live- of various projects based on Ops plans. • Ensuring and providing perfect, upscale, professional and high-class customer service experiences.
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Cinema Head
PVR Ltd. - Gurugram, India
Amministrazionefebbraio 2021 - febbraio 2022 · 1 anno e 1 mese• Responsible for day-to-day management & leadership of Cinema & their teams. • Recruit, Train, Coach, and develop teams, from part-time ESP to full-time Managers. • Implement and enforce standard operating procedures. • SOP Management, Coaching and Shift Trainings & Content Development. • Conducting Site Trainings & Program Management. • Driving New initiatives and Training on new initiatives. • Push the standards of the area, especially relating to Service and customer satisfaction. • Manage Reports, including but not limited to: Inter-store transfers of staff/stock, Payrolls, Customer Satisfaction, Audits, Labor cost analysis, Food cost Analysis. • Ensure Brand Standards are upheld by every member of staff within my area. • Maximize sales growth through marketing activity. • Maintain the highest standards of repair and cleanliness of the Cinema. Ensure the risk profile meets agreed standards. • Responsible for achieving Sales targets against the budget. • Accountable for Cinema Profit & Loss. • Ensure all security and safety standards are followed and a safe environment is maintained at all times. • Respond to guest complaints to maintain a high level of guest satisfaction and quality
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Food & Beverage Incharge
Abidos Hotels - Dubai, United Arab Emirates
F&B Salafebbraio 2017 - aprile 2019 · 2 anni e 3 mesi• Ensure the entire Food & Beverage department’s smooth operation. • Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures • Motivate, discipline, direct and supervise the work of all employees in the restaurant • Develop and maintain training programs to ensure a high degree of staff professionalism • Manage day-to-day operations of the restaurant • Handle complaints and make effective service recovery • Ensure standards are being followed in accordance with F&B policies and procedures • Ensure all employees have full product knowledge • Regularly inspect food & beverage quality.
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Food & Beverage Executive
Radission Blu - Dubai, United Arab Emirates
Direzione Ristorazionesettembre 2016 - febbraio 2017 · 6 mesi• Manage Outlets operations • Maintain exceptional levels of customer service • Recruit, manage, train and develop the Restaurant team • Manage guest queries in a timely and efficient manner • Work within budgeted guidelines in relation to Food and Payroll • Drive sales to maximize budgeted revenue • Develop menus with the Executive Chef • Accountable for monthly stock takes • Encourage team members to maximize sales and revenue • Set departmental targets and objectives, work schedules, budgets, and policies and procedures • Evaluate guest satisfaction levels with a focus on continuous improvement • Ensure communication meetings are conducted and post-meeting minutes generated • Be environmentally aware • Assist other departments wherever necessary and maintain good working relationships • Comply with hotel security, fire regulations and all health and safety legislation
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Food & Beverage Supervisor
Flora Creek Hotel Apartments - Dubai, United Arab Emirates
Direzione Ristorazioneagosto 2015 - settembre 2016 · 1 anno e 2 mesi• Maintain complete knowledge of and ensure staff's compliance with all departmental/hotel policies and procedures. • Establish the day's priorities and assign production and prepare task to staff s to execute. • Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations, which compromise the department's standards and delegate these tasks. • Take physical inventory of specified food items for daily inventory. • Requisition the day’s supplies and ensure that they are received and stored correctly. Communicate needs with and Storeroom personnel. Ensure quality of products received. • Meet with the Executive Steward to review equipment needs, cleaning schedule/project status, health/safety and sanitation follow up.
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Food & Bverage Supervisor
ITC HOTELS & RESORTS - Delhi, India
Responsabile Rooms Divisionagosto 2012 - luglio 2015 · 3 anni• Check and ensure that all opening duties are completed to standard. • Ensure that the back area is stocked with specified tools, supplies and equipment to meet the business demand. • Monitor performance of staff and ensure all procedures are completed to the department standards; rectify deficiencies with respective personnel. • Promote positive guest relations at all times. • Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry. • Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
Formazione
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Bachelor of Science
Institute of Hotel Management & Catering Technology - Hospitality and Tourism Management - Thiruvananthapuram, India
luglio 2007 - giugno 2010 -
Bachelor of Commerce
University of Delhi - New Delhi, India
settembre 2005 - giugno 2008Accounting, English , Economics as Major
Lingue
2 lingue
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Inglese
Conoscenza madrelingua o bilingue
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Hindi
Conoscenza madrelingua o bilingue
Dati personali
Nazionalità
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Indiano
Data di nascita
February 18th 1988
Competenze
12 competenze
- Analytical
- Communcation
- conflict resolution skills
- Cordination
- Leadership
- Multisaking
- Organisational
- People managment
- Problem resolving
- Staff-training
- Time managment
- Trainings
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