Toto Sudomo

Toto Sudomo

Reservation Agent presso JW Marriott Hotel Surabaya
Vive a Ningbo, China

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Chi sono

Seeking for New Adventure...

Esperienza

1 anno e 11 mesi

  • Reservation Agent

    JW Marriott Hotel Surabaya - Surabaya, Indonesia

    Prenotazioni
    dicembre 2017 - marzo 2018 · 4 mesi

    • Creating reservations for corporate, travel agent, online travel agent and groups based on individual contract rates • Using MARSHA (Marriott Automated Reservations System for Hotel Accommodations) and OPERA system to create and modify reservations • Handle incoming calls using good communication and listening skills to secure information necessary to complete a reservation • Complete all changes and cancels for groups and prepare group guest list prior to arrival • Process daily confirmation, emails, request and research guaranteed no shows • Be familiar with honoured guest and repeating guest preferences • Process all travel agent cancellations, commission checks and request • Using good technique skills to upsell rooms and packages • Posting and process advance deposits, check within 14 days of arrival and cross check guest details • Provides information about the hotel’s facilities, attraction places in the city any recommend any services based on the guest needs

  • Front Office Attendant (Concierge/ Guest Service Agent/ Night Auditor/ Reservation Agent))

    Hotel Hotel - Australian Capital Territory, Australia

    Guest Relations
    dicembre 2016 - agosto 2017 · 9 mesi

    • Using OPERA System to assist guests with check-in and check-out • Assisting guest with their luggage (including early arrivals) and other special requests • Create advanced reservation for the guest (Walk in or via telephone call) • Providing information about recent events and interesting places in Canberra • Handling customer complaints • Preparing amenities for guests (Returning, VIP, Newly Guests) • Collect all of the restaurant dockets and create End of Day Report • Charged all of the deposit that are due today • Charged all virtual credit card before the guest check-out • Ensure cleanliness of restaurant and front office area • Preparing and monitoring apartment keys • Monitoring guest details, payments and request • Charged all of the valet cars • Ensure the safety of the complimentary bikes for guests • Updated signage daily according to the events • Monitoring all of the front office stocks and reports to the manager

  • VIP Butler

    The Star Casino & Hotel - New South Wales, Australia

    Guest Relations
    settembre 2016 - dicembre 2016 · 4 mesi

    • Taking orders and suggest items on the menu • Making coffee and tea based on guest requests • Assisting guest check-in at the airport • Distributed amenities to VIP gaming rooms and guest rooms • Used OPERA PMS to ordered or restock the mini bar

  • Housekeeping Attendant (Training)

    Holiday Inn - Suzhou, China

    Housekeeping
    novembre 2015 - dicembre 2015 · 2 mesi

    • Making beds to hotel standard • Cleaning the room to hotel standard

  • Food and Beverage Attendant (A La Carte and Buffet Restaurant))

    Crowne Plaza Hotel - Suzhou, China

    F&B Sala
    giugno 2015 - novembre 2015 · 6 mesi

    • Taking A la carte and beverage orders • Menu suggestions according to guest preference • Serving food and beverages to the guest • Changed cutlery according to the dining choices • Handled customer complaints • Cleaned and Polished wine glasses and cutlery • Making Tea and coffee based on the guest orders • Used POS machine to received guest payment and Micros system to write guests order

Formazione

Lingue

3 lingue

  • Inglese

    Conoscenza madrelingua o bilingue

  • Indonesiano

    Conoscenza madrelingua o bilingue

  • Cinese

    Conoscenza professionale

Dati personali

Nazionalità

  • Indonesiano

Data di nascita

November 08th 1996

Competenze

9 competenze

  • 5 star hotel service
  • Concierge
  • F&B management
  • Food and Beverage
  • Front Office
  • Front office reception
  • Hotel housekeeping
  • Night Auditor
  • Reservation
Contatti
Hilman Ramdhani
Room Attendant presso Aryaduta Semanggi Hotel
Krisantus Sutrisno
People and Culture Coordinator presso Four Seasons Hotels and Resorts
Ranveer Ramdour
Service Manager presso Radisson Blu Hotel Dubai Canal View
Vedi 7 contatti
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Altri membri
Joel Carlo
Dubai, United Arab Emirates
Nader Ebini
Amman, Jordan
Timothy Kandilis
Kuala Lumpur, Malaysia
Hongze Li
Beijing, China
Vedi altro
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