Yasser Mohamed

Yasser Mohamed

Front Office Manager presso city stay beach hotel apartment
Vive a Dubai, United Arab Emirates

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Chi sono

Ambitious, self-motivated, initiative and hard worker with 10 + years of esperienze in 4* & 5* hotels, in addition to, a pre-opening experience for a propriety consists of 273 room and suite.

Able to work in a multi culture working environment to add a value to an existing valuable organization, using my personal skills to the utmost extent and to have effective role with the team in the success of your company.

Strives to continually improve guest and employee satisfaction, in addition to, maximizing the financial performance of the hotel.

I would bring a focus on quality and ease of use to your system development. Furthermore, I am experienced in planning for future staffing needs, recruitment, orientation and training of new team members.

Thank you for your consideration.
Sincerely,
Yasser Mohamed

Esperienza

17 anni e 8 mesi

  • Front Office Manager

    city stay beach hotel apartment - Ras Al-Khaimah, United Arab Emirates

    Reception
    febbraio 2019 - Presente · 5 anni e 2 mesi

  • Assistant Front Office Manager

    The Baron Hotel Karbala - Karbala, Iraq

    Reception
    maggio 2018 - gennaio 2019 · 9 mesi

  • Night manager

    Hilton Sharm Dreams Resort - Sharm El-Sheikh, Egypt

    Reception
    agosto 2017 - maggio 2018 · 10 mesi

  • Duty Manager

    The Baron Hotels Karblala - Karbala, Iraq

    Reception
    maggio 2016 - agosto 2017 · 1 anno e 4 mesi

    Click to edit position description-Take ownership and responsibility for Duty Management shifts. -Assist the Room Division Manager to operate the Front Office properly, efficiently and with profitability and ensure front Desk Agents are fully conversant with correct policies and procedures for: Reservation inquiries and booking requests, allocation of rooms, pre-allocation and handling of Group arrivals, registering guests, offering assistance with luggage and/or escort to guestrooms, VIP guests/walk-ins, and handling complaints/feedback. -Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed. -Assist staff with expediting problem payments. -Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities supervise. -Ensure that all VIP guests and repeat guests

  • Night Manager

    Ramada Hotel & Suites Ajman - Ajman, United Arab Emirates

    Reception
    aprile 2014 - febbraio 2016 · 1 anno e 11 mesi

    Click to edit position description•Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise. •Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed. •Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy. •Assist staff with expediting problem payments. •Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities supervise. •Ensure that all VIP guests and repeat guests are identified, recognized, pre-blocked. •Serve as a point of contact for regular guests and VIP Guests. •Represent the hotel management and other senior mana

  • Front desk shift leader

    Ramada Hotel & Suites Ajman - Ajman, United Arab Emirates

    Reception
    marzo 2013 - aprile 2014 · 1 anno e 3 mesi

    •Doing all the procedures of checking-in & checking-out. •Assist all guests efficiently, courteously and professionally in all Front Office related functions. •To maintain high standard of hospitality at all times by displaying excellent Service Excellence skills. •Support Team Members in handling Guest requests to ensure a positive outcome. •Ensure that rooms are put on priority and communicated to Housekeeping, should a guest arrive and no adequate room is available. •Check all registration cards for new arrivals, and ensure that the registration cards from departures are properly stored and controlled. •Ensure and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy. • Handling guest complaints, and taking corrective action, Record this action in the guest's history and report it to the front office Manager or Duty Manager. •Increase the Hotel's revenue by participating in the up-selling of room categories. •Provide inform

  • Receptionist. & Night Auditor

    SHARJAH CARLTON HOTEL &GOLDEN; BEACH - Sharjah, United Arab Emirates

    Reception
    maggio 2008 - marzo 2013 · 4 anni e 11 mesi

    •Doing all the procedures of checking-in ( start from greeting the guest until taking his key and going to his room ) •Doing all procedures of checking-out •Taking a reservation on the phone if the reservation department are not available •Greeting all walk-in and book a suitable room for them •Make up-selling for the guest which he has a reservation or up-selling for a walk-in guest. •Auditing and check all revenue to the hotel day by day before the day runs. •Making the day run and reported to account, hotel and front office manager in the next day.

  • Lawyer

    Court - Giza, Egypt

    Legale
    giugno 2006 - maggio 2008 · 2 anni

Formazione

  • egypt law

    settembre 2002 - settembre 2006

Lingue

3 lingue

  • Arabo

    Conoscenza madrelingua o bilingue

  • Inglese

    Conoscenza madrelingua o bilingue

  • Russo

    Conoscenza lavorativa limitata

Dati personali

Nazionalità

  • Egiziana

Data di nascita

August 05th 1985

Competenze

20 competenze

  • Customer Care
  • Customer sevice
  • Customer Support
  • Fidelio Front Office
  • Front desk experience
  • Front desk management
  • Front Office Operations
  • Front Office Services
  • GDS Reservations
  • Hospitality
  • Hospitaly Management
  • Hotel Management
  • Hotel Market Analysis
  • Mangement
  • Night audit
  • Opera
  • Pre-openings
  • Problem solving
  • Reservations
  • Revenue Analysis

Altre informazioni

1 informazione condivisa

  • Cv

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