Zaid Arshad

Zaid Arshad

Room Reservations Agent presso Khalidiya Palace Rayhaan by Rotana- Abu Dhabi
Vive a Abu Dhabi, United Arab Emirates

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Chi sono

Valar Dohaerise©

Esperienza

3 anni e 1 mese

  • Room Reservations Agent

    Khalidiya Palace Rayhaan by Rotana- Abu Dhabi - Abu Dhabi, United Arab Emirates

    Revenue Management
    maggio 2019 - presente · 3 mesi

     Answer the phone within 3 rings utilising company approved standard of greeting, followed by reservations script in handling the Guest inquiry for Hotel room reservation or other inquiry about the facilities of the Hotel; handle other reservation inquiries via fax, email and other channels as directed according to standard operating procedures  Process the reservations by entering the information accurately in the property management system; follow up with reservation confirmations, modifications, cancellations and make the changes in the system as applicable; make sure information is entered according to standard operating procedures and standards  Responsible for keeping accurate paper transactions, and recording of any specific requirement in terms of reservation requests, amenities; special request; advance deposit; complete daily call conversion sheets of their individual shift; compile reports as directed by the Manager or Supervisor of the department  Have full knowledge of Hotel facilities, and promotions; take initiative to always keep up to date with any changes within in the Hotel that might affect reservation bookings  Participate and comply with any training and reservation programs, such as up- selling, cross selling other sister hotels to increase revenue for the Hotel and company  Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment.  Comply with the hotel environmental, health and safety policies and procedures.

  • Room Reservations Agent

    Saadiyat Rotana Resort & Villas - Abu Dhabi, United Arab Emirates

    Revenue Management
    ottobre 2018 - aprile 2019 · 7 mesi

     Answer the phone within 3 rings utilising company approved standard of greeting, followed by reservations script in handling the Guest inquiry for Hotel room reservation or other inquiry about the facilities of the Hotel; handle other reservation inquiries via fax, email and other channels as directed according to standard operating procedures  Process the reservations by entering the information accurately in the property management system; follow up with reservation confirmations, modifications, cancellations and make the changes in the system as applicable; make sure information is entered according to standard operating procedures and standards  Responsible for keeping accurate paper transactions, and recording of any specific requirement in terms of reservation requests, amenities; special request; advance deposit; complete daily call conversion sheets of their individual shift; compile reports as directed by the Manager or Supervisor of the department  Have full knowledge of Hotel facilities, and promotions; take initiative to always keep up to date with any changes within in the Hotel that might affect reservation bookings  Participate and comply with any training and reservation programs, such as up- selling, cross selling other sister hotels to increase revenue for the Hotel and company  Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment.  Comply with the hotel environmental, health and safety policies and procedures.

  • Guest Services Trainee

    Hilton Hotels & Resorts - Colombo, Sri Lanka

    Receptionist - front office
    agosto 2017 - agosto 2018 · 1 anno e 1 mese

    • Handling minor Guest complaints and inform the particular departments about it. • Giving information about the services provided while introducing the offers and promotions that’s happening in the hotel. • Directing calls and giving courtesy calls. • Recommended appropriate services and direct or lead customers to selections. • Trying to go one step ahead of what is told to do.

  • Sales & Marketing Executive

    Martinus C Perera & Sons Pvt Ltd - Colombo, Sri Lanka

    Commerciale e Marketing
    gennaio 2012 - febbraio 2013 · 1 anno e 2 mesi

    • Increased customer Loyalty in a tough and restrictive market environment. • Creating Brand loyalty with promotions and introducing seasonal offers. • Adept at handling multiple demands simultaneously while maintaining composure and a sense of humour. • Inquire about service experience, and future service preferences. • Recommended appropriate services and direct or lead customers to selections.

Formazione

  • Advance Diploma on Tourism Events & Hospitality Administration

    Plymouth University - School of Tourism and Hospitality

    gennaio 2015 - gennaio 2016

    Focused on Tourism & Event Management and focused more on people Management, profit making, brand loyalty building,brand image building,employee satisfaction etc.

  • Advance Diploma on International Business Management & Law

    National School of Business Management - Colombo, Sri Lanka

    giugno 2014 - giugno 2015

    Focuses more on International Business Management and law while introducing accounting & finance,Marketing & Sales etc

  • BSc. (Hons) Hospitality Events & Tourism Management

    Plymouth University - School of Tourism and Hospitality

    aprile 2014 - dicembre 2017

    A Specialized Four Year Bachelor Degree which focuses on International Business Management connected with Hospitality Events & Tourism Management,Administration & Operations.

  • Commerce, Business Studies,Accounting & Economics

    Academy of Hotel Management and Catering industry - Poznań, Poland

    gennaio 2012 - gennaio 2014

    Studies further in Commerce, Business Studies and Economics in deep.

  • Accounting & Finance Management

    Accounting Technicians of Sri lanka - Colombo, Sri Lanka

    gennaio 2011 - gennaio 2012

    Focuses on Accounting & Finance at an Organization and how to make decisions on the field. All the accounting and finance techniques and decision making abilities.

  • Languages

    Institute of Western Music and Speech - Colombo, Sri Lanka

    gennaio 2003 - gennaio 2006

    Learning Foreign Languages and litrature.

Lingue

5 lingue

  • Sinhala

    Conoscenza madrelingua o bilingue

  • Inglese

    Conoscenza madrelingua o bilingue

  • Tamil

    Conoscenza professionale completa

  • Malese

    Conoscenza professionale completa

  • Arabo

    Conoscenza di base

Dati personali

Nazionalità

  • Cingalese

Data di nascita

April 07th 1995

Patente di guida

Competenze

6 competenze

  • A team player
  • brand loyalty
  • Honest hardworking
  • image building
  • Pre- Opening & Rebranding
  • Upselling
Segue
Radisson Blu Hotel, Ajman
Ajman, United Arab Emirates
One&Only; Royal Mirage, Dubai
Dubai, United Arab Emirates
Altri membri
Sagar Chaudhary
Abu Dhabi, United Arab Emirates
Moosa Al Hamooda
Abu Dhabi, United Arab Emirates
Schalk Van der Merwe
Abu Dhabi, United Arab Emirates
Noble Simon
Abu Dhabi, United Arab Emirates
Tom Thomas
Abu Dhabi, United Arab Emirates
Vedi 139951 membri