Linen Porter

Company Description

Come and join us in bringing the Raffles experience to London

The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses. 

This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space.  Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. 

At Raffles, you arrive as a guest, leave as a friend and return as family. ​

Job Description

An exceptional opportunity presents itself for a  Housekeeping  Linen Porter  to join the  Rooms Department  at Raffles London at the OWO.

Reporting into  Assistant Executive Housekeeper, you will assist with delivery and control of amenities on guest floors and be responsible for stock levels and to provide consistently outstanding guest service according to The Raffles at The OWO Hotel and AA 5-star standards. To act as a representative of The Raffles value during your interaction with guests and colleagues.

 

 

Specifically as the Linen Porter:

• Managing the items laundered in the Linen/Laundry areas
• Assisting the linen deliveries in the pantries and service areas
• Covering uniform issuing and dispatch to contractors the staff uniforms and guest work
• Providing a great guest experience by avoiding oversights, damage and late deliveries where possible
• Communicating with Laundry, guest work contractors and the equipment suppliers (regular maintenance)

• Ensuring all floors are well stocked with linen, allowing a smooth turn round of guest rooms
• Ensuring clear dirty linen continually from the floors, time to time check the chute areas if has any linen to be collected.  
• Delivering items of bedding to the room attendant when requested
• Responsible for the linen and the equipment in laundry
• Conducting daily linen stock issuing the RFID system
• Processing quality check on the linen/toweling and deal with reject and damaged linen
• Assisting with the staff uniform delivery and collection supply and support the valet team if needed  
• Maintaining the hotel’s stock of linen
• Flexible in your working hours in-line with business requirements
• Adhering to the grooming standards, your uniform is well presented, clean, and ironed
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned

 

Who are we looking for?

• Recent experience within luxury wellness or a similar role
• Attention to details
• Enthusiasm and commitment to delivering the best service and experiences possible in any situation
• Able to work within a team
• Multitasking
• Flexibility of working under pressure
• Ability to communicate in English

Additional Information

Why join our Raffles team?

Not only will you be joining one of the worlds best hotels you will also receive great benefits including:

• You will be offered a competitive salary.
• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years.
• Staff meals whist on duty.
• Employee assistance program, including virtual GP and financial advice.
• We offer Life Assurance to all our colleagues.
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Free dry cleaning for uniform.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.  
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

 

What are the Raffles Values?

Be You:  Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind:  Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy:  Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident:  Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose:  Demonstrating care and responsibility within your role, to make a tangible impact on the business