Recepcionista
About the job
Las principales tareas a desarrollar son las siguientes:
• Asistencia e información a los clientes.
• Control y lectura de las llaves de las habitaciones.
• Cierre nocturno y reporte informativo. Trabajos administrativos pendientes.
• Responsable de todo lo generado en su horario de trabajo (check in y check out en su turno).
• Gestión de incidencias, pero no resolución.
• Gestión de equipajes y Parking.
• Cambios de habitaciones.
• Gestión del correo.
• Gestión de llamadas a centralita.
• Gestión del personal de botones a su cargo (en su caso).
REQUISITOS
• Experiencia en posición similar.
• Estudios en turismo.
• Inglés alto + otro idioma.
• Orientación al cliente y espíritu comercial.
• Se valorará muy positivamente aportar conocimientos SAP.
SE OFRECE
• Contrato de 40h semanales.
• Salario competitivo.
• Estabilidad laboral.
Requisitos
- Department: Customer Service
About you
- Language required: Spanish. English is a plus
The company
Catalonia Hotels & Resorts is a family chain of hotels that has not stopped growing since it began. The company made the move from the real estate sector to the hotel industry in the 1980s, and is now one of the leading chains in the urban segment in our country (leader in Barcelona). The chain currently has 72 establishments. 55 in Spain, 1 in Brussels, 1 in Berlin, 1 in Porto, 1 in Amsterdam and 12 resorts in the Caribbean (6 in the Dominican Republic and 6 in Mexico) and one urban hotel in Santo Domingo.
With more than 8,000 rooms, Catalonia Hotels & Resorts has always implemented a policy for growth based on discretion and caution and the company has developed gradually and positively. Here, special mention must be made of the fact that the establishments are owned by the chain, with only 3 hotels under long-term lease. The chain opens hotels where it discovers a need that has not been met and where it can find the appropriate space and building for installing the hotel in compliance with its quality assurance standards.
The corporate structure of the hotel chain is based on the principle of quality in service management, with its own, distinguished style. The company's philosophy is based on offering an excellent price-quality ratio in services, in accordance with strict criteria of professionalism. Service quality and comfort are guaranteed at every hotel.
