Coordinator In Room Dining - Part Time

The Four Seasons Resort Hualalai is looking for a Room Service Coordinator who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Room Service Coordinators have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

Join Our Team

Work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

Responsibilities

• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods. Strong computer skills highly recommended
  
  
• Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
  
  
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
  
  
• Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion. Work with the Property Service Managers to develop comprehensive service/maintenance

Desired Qualifications and Skills

• Ability to communicate professional and accurately via telephone
• Successful candidate must possess legal work authorization in United States
• Ability to accurately read and work with computer systems.
• Strong Customer Service skills   
  
  

What to Expect: You Will…

• Be a champion of the Golden Rule: Do unto others as you would have them do unto you
• Be part of a cohesive team with opportunities to build a successful career with global potential
• Have access to a robust benefit plan
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence
  
  Learn more about what it is like to work at Four Seasons – visit us:
  
  http://jobs.fourseasons.com/
  
  https://www.linkedin.com/company/four-seasons-hotels-and-resorts https://www.facebook.com/FourSeasonsResortHualalai
  https://twitter.com/FSHualalai
  
  We look forward to receiving your application!
  
  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf