Kempinski Hotel & Resort Yanbu
Posted
Groups & Events Manager
About the job
Groups & Events Manager
Application Deadline: 31 May 2024
Department: Sales & Marketing
Employment Type: Permanent - Full Time
Location: Saudi Arabia - Yanbu
Reporting To: Director of Sales & Marketing
Description
Comprehensive consultation and mentoring of the Group & Event organiser under consideration of the client’s detailed needs & expectations with the goal to ensure optimal utilisation and selling of the hotel’s conference & sleeping rooms and revenue maximisation in compliance with Kempinski standards.
The consolidation and advancement of the hotels market position is guaranteed by setting and meeting new standards in response and follow up time and focusing on the conversion of the enquiries to definite bookings.
Key Responsibilities
Skills, Knowledge and Expertise
NATIONALITY: Eligible for a working permit in country of hire.
EDUCATION: A college Degree in Hospitality is required and a University or Hotel School education is preferred.
EXPERIENCE: Previous experience of a minimum of three (3) years in luxury hotels is required. Previous experience in Groups & Events management, Reservations or Sales preferred.
LANGUAGE: Ability to work and communicate in a multinational environment:
COMPETENCIES: To fill this position the candidate must have:
TECHNICAL COMPETENCIES: Computer literacy adapted to the field of Groups & Events:
INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
About Kempinski
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
About Kempinski Hotel & Resort Yanbu
Set in a secluded area on the Red Sea, Kempinski Hotel & Resort Yanbu will sit close to this lively port city.
At this large upscale complex you’ll be able to choose from spacious suites, designer apartments or exclusive villas, all with the finest architecture and contemporary styling. Unwind at the stunning pools, spa and fitness centre. Escape the stresses of modern life at the private beach. Take an excursion from the marina to discover a rich underwater world. Or join our diving school with expert instructors. Then, once you’ve worked up an appetite, you’ll be able to indulge at any one of the five gourmet restaurants and lounges.
Application Deadline: 31 May 2024
Department: Sales & Marketing
Employment Type: Permanent - Full Time
Location: Saudi Arabia - Yanbu
Reporting To: Director of Sales & Marketing
Description
Comprehensive consultation and mentoring of the Group & Event organiser under consideration of the client’s detailed needs & expectations with the goal to ensure optimal utilisation and selling of the hotel’s conference & sleeping rooms and revenue maximisation in compliance with Kempinski standards.
The consolidation and advancement of the hotels market position is guaranteed by setting and meeting new standards in response and follow up time and focusing on the conversion of the enquiries to definite bookings.
Key Responsibilities
- Direct receipt, qualification and coordination of event & group requests (incl. leads, RFPs, etc.) defined by their direct supervisor.
- Handle requests according to the relevant standards within a maximum of 5 (business) hours of its receipt.
- Apply the Kempinski MICE SOP’s from group enquiry to contracting.
- Ensure the ideal and most effective utilisation of the meeting and conference rooms.
- Carry out site inspections with potential MICE clients in coordination with the Field Sales department.
- Realise up sell possibilities to meet and surpass Group & Event budget goals.
- Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards.
- Create activities to ensure ongoing maintenance of bookings.
- Generate proper proposals and contracts.
- Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.
- Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Event Manager (or to the Group & Event Coordinator).
- Ensure a proper handover of the converted business to the Event Manager / Group & Event Coordinator with all relevant information forwarded.
- Introduction of the Event Manager / Group & Event Coordinator to the client.
- Conduct exit interview with important customer after their event – asking for future business.
- Cross-sell to other hotels within the Kempinski Group (and GHA).
- Conduct regular competition checks.
- Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximises its revenue.
- Proper maintenance of LOS/CAN and UNC business.
- Further administrative tasks and other possible assigned duties.
- Performs any other duties as assigned to them by management.
Skills, Knowledge and Expertise
NATIONALITY: Eligible for a working permit in country of hire.
EDUCATION: A college Degree in Hospitality is required and a University or Hotel School education is preferred.
EXPERIENCE: Previous experience of a minimum of three (3) years in luxury hotels is required. Previous experience in Groups & Events management, Reservations or Sales preferred.
LANGUAGE: Ability to work and communicate in a multinational environment:
- Local language – excellent oral and written skills (as applicable)
- English – excellent oral and written skills
- Additional language - beneficial
COMPETENCIES: To fill this position the candidate must have:
- Strong leadership and analytical skills
- Ability to quickly adapt to a constantly changing market with a revenue positive effect
- Be proactive in achieving Event & Group revenue goals
- Relevant experience in Event & Group management. Hotel Operations experience a plus
- Analytical approach to problem solving and demonstrated ability to “think out-side of the box”
TECHNICAL COMPETENCIES: Computer literacy adapted to the field of Groups & Events:
- Strong computer skills, including Microsoft Office, (Excel/PowerPoint/Word)
- Micros Fidelio Opera and Sales & Catering
INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
- People Oriented
- Passionate for European luxury
- Entrepreneurial
- Straightforward
- Meet deadlines
- Handle pressure and time constraints
- Strong writing skills
- Excellent listening and verbal skills
- Display confidence when selling product and speaking to guests
About Kempinski
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
About Kempinski Hotel & Resort Yanbu
Set in a secluded area on the Red Sea, Kempinski Hotel & Resort Yanbu will sit close to this lively port city.
At this large upscale complex you’ll be able to choose from spacious suites, designer apartments or exclusive villas, all with the finest architecture and contemporary styling. Unwind at the stunning pools, spa and fitness centre. Escape the stresses of modern life at the private beach. Take an excursion from the marina to discover a rich underwater world. Or join our diving school with expert instructors. Then, once you’ve worked up an appetite, you’ll be able to indulge at any one of the five gourmet restaurants and lounges.
- Department: Event
